destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“After much deliberation on Hotel choice i booked and paid for my chosen holiday. 2 days after booking i receive call saying the hotel is no longer available, even though booked,paid for and confirmed i had to choose another hotel which i did and paid more money for it than original booking for a hotel that had i booked originally would have been considerably cheaper than the one booked...sorry thought had booked. You cant get through to customer service and they say takes 5 working days to answer an e mail...really?, no doubt hiding behind Covid as the reason. It appears common practice to accept booking, have you pay for it then change it 2 days later. I wanted the hotel originally booked not a second choice that costs more!!”

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Posted 4 years ago

We are disappointed that in this instance we have been unable to meet your expectations. The matter will be investigated and a response sent privately. Thank you for your patience in the interim

Posted 4 years ago

“I have a holiday booked in October and I am thrilled to be there! Only a delay in receiving all the documents but was sorted after an email was sent to ask for them .”

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Posted 4 years ago

Our sincere apologies for any delay in receipt of your documents, Petre. We have resent these and ask that you check your spam/junk folder for any filters.

Posted 4 years ago

“Ease of booking…confirmation arrived very quickly…. Smooth process so far…..”

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Posted 4 years ago

Thank you for taking the time to post such positive feedback. It is always appreciated.

Posted 4 years ago

“This company is fantastic especially Angel. He really went the extra mile for us and helped us to find the right holiday for us. He was knowledgeable and respectful of budget and yet was able to offer holidays that I had not looked at on the internet with any other tour operator. I'd recommend you give these people a try. They go above and beyond to help you.”

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Posted 4 years ago

Angel always gives his best possible service and will appreciate the positive comments. We look forward to helping you plan many more special holidays.

Posted 4 years ago

“Great website and so easy to use.”

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Posted 4 years ago

We do endeavour to make the process easy so as to make for a great booking experience. Thank you for taking the time to post your positive comments

Posted 4 years ago

“So far, so good. The package I booked was a competitive price, and the service I've received has been good. I will definitely look at using them again.”

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Posted 4 years ago

Thank you for posting your recommendation of our service. We do appreciate the feedback.

Posted 4 years ago

“Very prompt with tickets”

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Posted 4 years ago

Thank you for your positive rating, Heather. Should you need any assistance before departure, please do not hesitate to contact us.

Posted 4 years ago

“Tried to book online. Got different quotes at different times of the day which were around £1000 different in price for exactly the same holiday. Have you and rang Shauna the agent who was great, she amended our dates slightly to reduce the price. However, the same evening, I decided to do online quotes again and the price had gone back down which means we are now overpaying for the same holiday. Baffling!”

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Posted 4 years ago

Thank you for your feedback, Deborah. The website costs and availability can change rapidly as suppliers receive booking requests from many sources and unfortunately, this is a matter over which we have no control. However, our agents will always endeavour to offer the best possible options for your personal needs at the live costing at the time of booking. We do hope that this has clarified the process.

Posted 4 years ago

“Very easy to book”

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Posted 4 years ago

Thank you for your positive feedback, David. It is always appreciated.

Posted 4 years ago

“Be very wary of Destination 2 and making payments to them. As my experience is they make it difficult to provide a refund even where you are legally entitled to, one I recently made a reservation with their £40 deposit per person. On getting the confirmation i was concerned on the cancellations terms and need to make full payment many weeks in advance due to the changing Covid situation. I therefore contacted them within the hour again with in an hour of making the booking to cancel and get my deposit refund under the cooling off period the distant selling regulation. I followed this up with an email to customer services cancel and get refund. I received a standard response where they ignored my request for a refund I have resend another email where they have responded that they do not folow the distance selling requirements . Unfortunately we do not have a cooling off period. 'If you wish to cancel your reservation at this time the cancellation charge would be £80.00 Paid ' I have escalated to their management and asked for an explanation why they are exempt where as other reputable travel companies adhere to the distant selling law. I will update you on there response”

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Posted 4 years ago

Whilst we empathise with the comments made, we would advise that travel is not subject to the 14 day cooling-off period. You may, of course, verify this with the travel governing bodies. Should you wish to pursue this please use the complaints procedure available to you.

Posted 4 years ago

“Would really appreciate the opportunity to speak to someone.”

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Posted 4 years ago

We are unsure as to which department to refer your request but we do trust that our team will be able to assist as we have asked for a call back.

Posted 4 years ago

“Failed to confirm my booking within the stated 72 hours so cancelled the request and booked with another company who could give instant confirmation of travel and guess what… they ignored my cancellation request, issued my travel documents and charged my credit card. Can’t speak to anyone as the contact centre is closed “due to covid” so the only way to get in touch with them is via email which they state takes 5 days to reply to. As of yet both the emails I sent have been ignored and the flight they have booked me on leaves tomorrow. Unsurprisingly won’t be using them again.”

Helpful Report

Posted 4 years ago

Hello Daniel, your booking request was administered in accordance with the terms and conditions you agreed to on the website. These do state that at peak times the 72 hours may be exceeded and this is to make you aware. We are sorry if that was overlooked. The booking paperwork emailed to you on 31 August does offer a telephone number if you become within 72 hours of travel and need assistance. Our customer service email auto reply does manage expectation about timescales and your emails have now been responded to. Additionally telephone explanation has been provided by our sales manager about how we are trying to assist you. We are sorry that as a result of your experience, you will not be a future customer, but Destination2 acted in accordance with our contract and information surrounding communication.

Posted 4 years ago

“Excellent service- all questions we asked where answered and we had a very polite and courteous service”

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Posted 4 years ago

“I needed to make an amendment to my booking and they couldn't have been more helpful and efficient.”

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Posted 4 years ago

Thank you Michael, we are pleased the amendment could be accommodated.

Posted 4 years ago

Thank you for taking the time to post your positive feedback. Our team always appreciate the comments.

Posted 4 years ago

“Excellent service. Only reason not 5 stars is because it takes so long to get through on the phone.”

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Posted 4 years ago

Hello Kay, we thank you for your review and are sorry for the delay in answering your call. The lines are getting much busier now as travel opens up again, which is great for our customers, and we will address this.

Posted 4 years ago

“Fantastic!! Had to make an amendment to my booking. Kirsty was really helpful and responsive. Made it seamless!!”

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Posted 4 years ago

Simon we are delighted to hear this thank you for commenting.

Posted 4 years ago

“Very Disappointed. The "All Inclusive" made you feel like a second class citizen.”

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Posted 4 years ago

Mr Bunyard we are sorry to hear this and would expect you have addressed complaint to the hotel and ourselves for formal investigation.

Posted 4 years ago

“Having contacted Kirsty Fox with reference to moving our Maldives holiday this year to next year. We were given the option of taking over our deposit to another holiday destination which after consulting your online site we then emailed again with some options which we were given quotes for and without any hassle she changed our holiday to November 2022. All done by email and documents have been sent. Many thanks, great efficient service.”

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Posted 4 years ago

Thank you for your feedback Kevin, we are so pleased to hear that you have some wonderful new arrangements to look forward to.

Posted 4 years ago

“Absolutely lovely helped me pick perfect holiday”

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Posted 4 years ago

We are very pleased to hear this, thank you for commenting Donna.

Posted 4 years ago

“Amazing website with great prices”

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Posted 4 years ago

Thank you for your feedback about our website Paula.

Posted 4 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews