destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn't use the company again. Had to use a voucher by year end despite COVID still not being over and would not be flexible. Other companies have been much more flexible which is why they will get my custom in future. A 3 month extension really isn't a huge ask.”

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Posted 4 years ago

Mr Demitris, please may we reiterate from our emails to you that the credit note expiry date is a book by date, you did not have to travel by 31 December 2021. You appear to have not appreciated this as you have now booked again for October 2021 using the credit. You could have made a new booking up to 31 December 2021 for travel in 2022/2023 subject to the availability which we feel is very flexible.

Posted 4 years ago

“I was on the Destination2 website on Friday waiting for the government travel changes to be announced and struggled with my online booking. Kelly Bateman rang me to sort this out and I informed her that I was waiting for the announcement. She said she would ring me back once this happened which she did and within 20 minutes I had booked my holiday to the Maldives and received my travel documents. Kelly is an absolute dream to deal with and I couldnt recommend her enough. I will definitely be speaking to her again about holidays in the future”

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Posted 4 years ago

“Website was clear and easy. The Booking paperwork came through quickly and was very clear. So many other websites we visited to book a holiday were so unclear about what it is you are getting when booking (e.g. board basis etc). FAQ section of website was also helpful and that saved us having to call the company when we did have a question as it was answered in that section. We still wait to see how the company perform if there are any issues whilst we are away but the booking process was great and we will definitely use them again.”

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Posted 4 years ago

“Nadine was very helpful and explained additional processes.”

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Posted 4 years ago

“Found the holiday on the Thursday, arrived at the destination a few days later. Quick and easy process, will definitely use again. Highly recommended .”

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Posted 4 years ago

“Wouldn't hesitate to use again..Chris was really helpful in booking our Holiday to Dubai”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Very professional service will use them again”

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Posted 4 years ago

“Really useful being able to speak to knowledgeable agents, Sean and Kelly and be able to arrange everything in one phonecall”

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Posted 4 years ago

“Great reassuring service, even for the very experienced traveller. I had some questions and nagging doubts even though I had been to dubai 18 times and usually book completely online the agent was extremly knowledgeable and answered everything to such a degree i booked there and then. Lets not forget it was the best price too!”

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Posted 4 years ago

“Booked holiday 16 September and I received an email saying I would get further contact within 72 hours by telephone or email but today is 22nd september and I've still not received call or email.”

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Posted 4 years ago

Lisa we are sorry that you cannot locate the booking paperwork and will arrange resend. Please kindly check your junk or spam mail folders in case it is filtered.

Posted 4 years ago

“Brilliant service Kelly was very helpful would use her again 👍😀”

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Posted 4 years ago

“Great service first time I’ve used this company and won’t be the last Maxine was really helpful in finding me the best deal”

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Posted 4 years ago

“Booked a holiday with you for the first time 5 days prior to going. I have not received any hotel voucher or confirmation. Tried ringing several of times but the phone just gers disconnected. How an earth ate you suppose to get through and get your hotel voucher”

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Posted 4 years ago

Hello Sharan, the booking traced for you show it was made online on 19 September and your paperwork was sent on email on 21 September, inside the 72 hours advised on the website. Perhaps you have overlooked this timescale. Please kindly check your junk/spam mail for the hotel voucher in case your emails filter it as it has been sent. Since the paperwork was sent in 48 hours, we do not feel that the review is warranted but if you have further comment, the booking paperwork will show contact details.

Posted 4 years ago

“Excellent service. It was worth the half hour wait to get connected ! When I was finally through to the travel consultant, Sean, he was patient knowledgeable and very helpful and guided us easily through through the whole booking process. In the end we paid more than we had budgeted for but are confident we have booked the right holiday for us.”

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Posted 4 years ago

“Outstanding value ,outstanding staff ,outstanding friendly service , thanks Kelly and Samantha 👏👏😘😘🏝”

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Posted 4 years ago

“Sean the travel agent at Destination 2 was very efficient and super helpful when we booked our Maldives holiday despite being a very busy day for bookings.”

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Posted 4 years ago

“Always loved it and previously recommended to loads. However, got a voucher code to use due to COVID but never been able to use it. Tried using online not accepted, tried phoning told strictly only online. Tried emailing no answer, tried escalating via phone no comeback. Chasing our tails with this for 18 months. Gone from a gold star service to absolutely shocking.”

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Posted 4 years ago

Robin we are sorry you have experienced problems. The credit will not be denied but seems to be an anomaly about use and we will look into this.

Posted 4 years ago

“I was really pleased with the help u received from destination 2 and our agent, Kelly. Kelly was very helpful and sorted our booking quickly. However, my only comment so far is that I had to wait for 45 minutes to speak to an agent.”

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Posted 4 years ago

“Excellent service / easy navigation around website”

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Posted 4 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews