destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Hi, We were helped by the lovely Tracy, very informative and friendly, did her upmost to organise our holiday and at such short notice, made sure we had all our documents and information, a pleasure to deal with and will definitely call to speak to her again in the future.”

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Posted 4 years ago

Thank you for your comments Mr Allen. We would be pleased to have another opportunity to help with your holiday arrangements in the future, Tracy will be pleased to hear this.

Posted 4 years ago

“The booking process was very good, shauna was quick efficient and cheerful. She sent my email confirmation as she said within a couple of hours. All questions were answered I'm very happy with the company so far .”

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Posted 4 years ago

Thank you for your feedback, we really appreciate it Jonathan.

Posted 4 years ago

“The price went up 50 % from the price booked on the internet . The reason given was the original booking was Rogue and not available”

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Posted 4 years ago

Mr Shaunak our website terms do state that it is not live and bookings are a request only. We are sorry if this was overlooked.

Posted 4 years ago

“Shaun was excellent. Thought the service was very professional and caring, along with the knowledge required to answer any questions l had. He put my mind at ease, while booking a special holiday.”

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Posted 4 years ago

We are delighted to hear this thank you Jane.

Posted 4 years ago

“The worst travel booking company I have come across and will never be using again. Firstly I was never given the offer of a refund after my travel was cancelled during pandemic. No response from customer service 18 months after covid. My money was stuck with destination 2 for 18 months and the only way I could get it back was by making another booking. I do so, only to find out my credit note has been deducted £50!! With no explanation!! I then made the booking just to use the balance only to find when I got to the hotel my room was downgraded when I upgraded it. Absolutely a shambles!!!!!!!”

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Posted 4 years ago

Mr Kashim we are sorry to learn of your complaints via this platform since we can trace no contact about either into our normal customer service email account. Any issues on resort should have been notified to us at the time to address. We would mention in general that no refund option is available for hotel only bookings which yours was, and this is why only credit was allowed. However, the credit should have been in full. If you can kindly submit an email we can investigate the issues.

Posted 4 years ago

“Best price and service, I have travelled with Destination 2 earlier this year and my flights were cancelled by Virgin but Destination 2 sorted it all out with no hassle”

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Posted 4 years ago

Thank you for your feedback, we really appreciate it Angela.

Posted 4 years ago

“The website was easy to use and had the information I required. The prices of holidays where very competitive”

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Posted 4 years ago

Thank you for your feedback about our website Diane, we do aim to be very competitive on price.

Posted 4 years ago

“excellent service from Angel can only say positive things. have always booked holidays in past with Llewys but have found great replacement. Will be back to book November 22 hol. only bad thing g I contacted Kelly several times and my calls never replied to. I almost went back to travel bag”

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Posted 4 years ago

Thank you for your feedback we accept all reviews which will enable us to improve and do appreciate your loyalty Jill.

Posted 4 years ago

“Hotel advertised as fully refundable and a £40 deposit. Destination2 took the full balance on my card and the booking confirmation makes no reference to the hotel being cancellable. Emails to customer services so far unanswered/ ignored.”

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Posted 4 years ago

Hello Jason, our customer service emails have auto reply about timescales which will also have been impacted by the bank holiday. We do however apologise for the delay. The full amount is usually required to be paid in view of the departure date proximity, our booking terms online do mention this but the team will answer your enquiry in full in email reply.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

We are delighted to hear this thank you Ms Lee.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you for your feedback, we really appreciate it John.

Posted 4 years ago

“We have always found Destiination2 good value for money. We made a last minute decision to travel to Majorca and Angel made it happen without a hitch. Great service !”

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Posted 4 years ago

We do appreciate your loyalty and are pleased we have another opportunity to help with your holiday arrangements.

Posted 4 years ago

“I have used destination2 several times now and always received good service. Prompt answering of the phone is so rare when calling to book holidays etc but no such issue with destination2. Well done and thank you”

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Posted 4 years ago

We are delighted to have this comment thank you Jayne.

Posted 4 years ago

“Good prices compared to competitors”

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Posted 4 years ago

Thank you for your feedback Mrs Goodbun.

Posted 4 years ago

“Everything was sorted without any problems. Could you please let me know what terminal I need. Thank you.”

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Posted 4 years ago

Thank you for commenting Mr Hatch, please contact our customer service department via email, or telephone the sales line and they can advise accordingly specific to your booking details.

Posted 4 years ago

“Bookings very quick and easy well explain and informed would recommend to my friend”

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Posted 4 years ago

Thank you for this review, Christopher, we are delighted and really appreciate your recommendation.

Posted 4 years ago

“Chris listened to my requests and went the extra mile to achieve a booking. He is knowledgeable about the product he was selling.”

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Posted 4 years ago

Thank you for your feedback, we really appreciate it and will pass it on to Chris.

Posted 4 years ago

“Agent was very efficient and knowledgeable and sorted my booking in a short time.”

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Posted 4 years ago

Thank you for your feedback, we really appreciate it Micheal.

Posted 4 years ago

“I spoke to. Shauna. And she was very polite and. Spoke clearly. And I. Gave her my word I would call back and book my holiday with her. Fantastic. Attitude towards. Customers. 5star”

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Posted 4 years ago

We are delighted to have this comment thank you, and welcome your custom James.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

We are very pleased to hear this, thank you for commenting Mr Ahmed.

Posted 4 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews