Dermacare Direct Reviews

Name: Dermacare Direct
Address: Stoughton Grange, Gartree Road, Oadby, Stoughton Grange, Gartree Road, Oadby, Leicestershire
Rating: 4.81

4.8 Rating 2,046 Reviews

96 %

of reviewers recommend Dermacare Direct

4.8

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Dermacare Direct:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare Direct 5 star review on 17th November 2025

Anonymous

Anonymous // 01/01/2019

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“Great service. Thank you”

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Posted 5 years ago

“Really good does well on my bikini for pigmentation”

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Posted 5 years ago

Thank you for your review, we're glad to hear you're pleased with your purchase.

Posted 5 years ago

“Effective but a slow process”

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Posted 5 years ago

“The delivery, packing and price are on point. Highly recommended!”

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Posted 5 years ago

“Excellent service, great choices of products and product information making it easier to choose the correct product.”

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Posted 5 years ago

Thank you for your kind words and for taking the time to leave us a review.

Posted 5 years ago

“Great service and fast delivery. Staff are very responsive to queries.”

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Posted 5 years ago

Thank you for your lovely review, we're glad we could be of service.

Posted 5 years ago

“Fast delivery great products !”

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Posted 5 years ago

“Can't tell anything about this cream or other products I purchased, because I haven't got it yet! Almost a month have passed! Very very disappointed about the delivery (EU). They should provide more convienient and of course more quicker delivery options. Never faced that long delivery term. Hope I will get it one day... (?!?)”

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Posted 5 years ago

Hi, sorry to hear that your products haven't arrived yet. Your order promptly left our warehouse and has been on its way however, from the tracking it suggests your order is in customs. Please check your emails (& spam/ funk folder) for contact from customs in case they need to contact you. Clearing customs can take 2-3 weeks.

Posted 5 years ago

“Wouldn’t know. Never received my item and CS said there is nothing they can do. I’ve had the best experience with other company’s and work w them on delays. This company was not helpful at all.”

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Posted 5 years ago

Apologies your parcel is taking longer than usual to reach you. I’m afraid this is out of our control. Is does mention on our shipping details of these delays due to both Covid-10 and Brexit - https://www.dermacaredirect.co.uk/shipping-information We are currently experiencing postal delays to delivery times to the EU due to additional customs procedures on the local courier partners adjusting to Brexit regulations. Although we are shipping out all orders on time, delivery is taking longer than usual due to the global Coronavirus pandemic. You will receive a dispatch email once your order has left our warehouse and is on its way to you, but many local postal services are experiencing delays. Our customer services have offered a partial refund as a gesture of good will. Once clearing customs your tracking will update again.

Posted 5 years ago

“The service from the company has been first class and delivery of the product very prompt .”

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Posted 5 years ago

“Great customer service. Very helpful excellent choice and speedy delivery.”

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Posted 5 years ago

Thank you for your kind review, we're glad to of been of service.

Posted 5 years ago

“Fast delivery Great product”

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Posted 5 years ago

“Amazing products”

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Posted 5 years ago

“Great service and the sebclair products I ordered have been brilliant.”

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Posted 5 years ago

“Came very quick and worked very efficiently. The bottle I got lasted me months! Highly recommend”

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Posted 5 years ago

“Awesome company!”

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Posted 5 years ago

“Well I still didint get my product it is been a month so can’t say nothing good”

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Posted 5 years ago

“Always helpful, friendly and good advice and very good prices too. I have looked to buy Jan Marini elsewhere but can't better their service or prices.”

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Posted 5 years ago

“Ordered from the Netherlands, perfectly packed and shipped with a track and trace code. I will definitely order again from this beautiful and reliable webshop.”

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Posted 5 years ago

“happy with a service very fast”

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Posted 6 years ago

Dermacare Direct is rated 4.8 based on 2,046 reviews