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Dermacare Reviews

4.8 Rating 1,791 Reviews

96 %

of reviewers recommend Dermacare

Company Reviews

Product Reviews

4.8

Based on 1,791 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare 5 star review on 19th November 2023

Dermacare 5 star review on 19th November 2023

Dermacare 5 star review on 15th March 2023

Dermacare 5 star review on 12th February 2023

Dermacare 5 star review on 30th April 2022

Dermacare 5 star review on 30th April 2022

Dermacare 5 star review on 9th January 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t touch! My order which I placed on 24th November still has not arrived and I’ve been give false Tracking information”

Posted 1 year ago

Your order was dispatched the same day as you placed your order by Dermacare. As you may be aware, Royal Mail has been on strike for several days recently which has affected most businesses and Royal Mail users in the country. Your parcel was not scanned by Royal Mail onto their network but it does not mean that the tracking details are false or incorrect. If you check your tracking number now strike is off, you will see that the tracking is working and your order is with Royal Mail. It is a shame you are trying to spread negative and false defamatory comments and lies about our company which has done nothing but try to help you, and which was due to the national strike situation which is completely out of our control.

Posted 1 year ago

“I did not receive the package itself and could not follow with courier”

Posted 1 year ago

Hi Mallikarjunaiah, Your parcel was delivered to you on 22nd September. Please see tracking details below, and the photo by the postman confirming proof of delivery of the parcel to your address. https://www.royalmail.com/track-your-item#/tracking-results/JH713968273GB Kind regards, Dermacare

Posted 1 year ago

“I purchased Derma serum have not seen any difference after using it for nearly a month certainly does not do what it says”

Posted 1 year ago

“You promised a 10% discount if I signed up to the newsletter on first purchase and then it was impossible to input upon payment. Felt scammed.”

Posted 1 year ago

Hi Please note this is a £40 minimal spend that's why the code didn't work. This is stated at the sign up process. Kind regards Dermacare

Posted 1 year ago

“Missing item, claiming they have cctv that suggests it was there- when it wasn’t upon delivery. No help offered”

Posted 2 years ago

“Despite paying extra for delivery I have not received my package.”

Posted 2 years ago

Hi Lesley Thank you for contacting us to advise that your parcel has now been located with a neighbour and that you now have it. Enjoy your products. Kind regards Dermacare

Posted 2 years ago

“I ordered Dermacare with the recommendation of my skin specialist. I am very pleased with the product. It is the packaging I am disappointed. The pigmentation serum box was opened and I am not sure whether someone has used it? Quite disappointed if that is the case.”

Posted 2 years ago

Hi Thank you for your review. Unfortunately this looks like it has been damaged in transit. I can assure you this would not have left the warehouse this way. All returns go back to a separate address so no contamination can happen. Like many of our brands they have gone green and do not use cellophane. Hope this puts your mind at rest. Kind regards Dermacare

Posted 2 years ago

“My item is missing No one can locate it”

Posted 2 years ago

“Wouldn’t know. Never received my item and CS said there is nothing they can do. I’ve had the best experience with other company’s and work w them on delays. This company was not helpful at all.”

Posted 3 years ago

Apologies your parcel is taking longer than usual to reach you. I’m afraid this is out of our control. Is does mention on our shipping details of these delays due to both Covid-10 and Brexit - https://www.dermacaredirect.co.uk/shipping-information We are currently experiencing postal delays to delivery times to the EU due to additional customs procedures on the local courier partners adjusting to Brexit regulations. Although we are shipping out all orders on time, delivery is taking longer than usual due to the global Coronavirus pandemic. You will receive a dispatch email once your order has left our warehouse and is on its way to you, but many local postal services are experiencing delays. Our customer services have offered a partial refund as a gesture of good will. Once clearing customs your tracking will update again.

Posted 3 years ago

“Well I still didint get my product it is been a month so can’t say nothing good”

Posted 3 years ago

“I'm really upset. I ordered this product and when I tracked it they said delivered on April 29th. I absolutely didn't receive any product. I joined the delivery office here in France they just took my number and said they'll call me. My delivery address was correct and all the information I gave.”

Posted 3 years ago

Hi, Sorry to hear this. We will open an investigation with Royal Mail and get back to you shortly. Kind regards Dermacare Direct

Posted 3 years ago

“My order never arrived and I ordered it about 15 days ago. I tried to contact several times the customer service but I have no satisfying answer.”

Posted 4 years ago

Hi Thank you for your review. Your order was dispatched quickly on the day of ordering. After an investigation with the courier in your country they could not determine where your parcel was and declared it lost in transit. Our apologies for this. A refund was issued. Kind regards Dermacare

Posted 4 years ago

“I very unhappy. I never receive my order! Can’t recommend the website”

Posted 4 years ago

Hi Lara Thank you for your order. Your tracking details are showing there is an address query with the courier. We have provided them with your contact telephone number so delivery can be made. Kind regards Dermacare

Posted 4 years ago

Hi Thank you for your order . I can see that your order was delivered on the 10/07/2019 within the 2 weeks time frame stated on our website. Orders to Europe can take up to 2 weeks to arrive just depends on the country. Thanks Julie

Posted 4 years ago

“I haven’t received my order”

Posted 4 years ago

Hi We have contacted you to inform you Royal Mail have attempted to deliver your parcel. It is now awaiting collection/redelivery from your local Royal Mail Delivery Office. Royal Mail should have left a calling card but this is not always the case. Please take along a form of ID and your tracking reference to enable pick up. If not collected within approximately two weeks it will be returned to sender. Kind regards Dermacare

Posted 4 years ago

“Customer service is unbelievably poor. I received 2 faulty items and they are not replying to my emails. Link on website says you have to pay £4 handling fee for each item plus pay for postage if returning anything. I will never buy anything from here again.”

Posted 4 years ago

Hi Jenny, Thank you for contacting us. Kate has tried to contact you via email and phone but has been unsuccessful. Faulty products need to be returned to us but not at the expense of the customer. Please get back in touch so we can help you further. Kind regards Dermacare

Posted 4 years ago

“Never received the order. Never received a response email about what happened. Never again. Will be reporting this website”

Posted 4 years ago

Hi Sania, Your parcel was shipped from us but unfortunately the courier companies tracking had stopped and so they declared your parcel lost. We offered to reship or refund as soon as we were made aware of this. Apologies the courier company have let us down on this occasion. Kind regards Dermacare

Posted 4 years ago

“my order not arrive and i didnt receved any things i try to conact u by email from more than one week no answer !!”

Posted 4 years ago

Hi Sumaya, Delivery was attempted but the courier was unable to access your premises. The parcel was put on hold while a contact telephone number was requested. Unfortunately you emails arrived over Bank Holiday here in the UK and so were not answered until our return to the office. The courier rescheduled your delivery and delivery has been made. Enjoy your products. Kind regards Dermacare

Posted 4 years ago

“Not received it yet.”

Posted 4 years ago

Hi Morag Thank you for your order. I can see that Royal Mail attempted delivery to you on 15 April - no answer and that your parcel was collected from the Delivery Office on 17 April. Enjoy your products! Kind regards Dermacare

Posted 4 years ago

“Never received the order”

Posted 5 years ago

Hi Thank you for your order. Your order was processed and shipped from us on the same day to New Zealand. We are pleased to see our courier company have delivered your order. Enjoy your products! Kind regards Dermacare

Posted 4 years ago

“Extremely disappointed with the service. Item was despatched over a week ago. Still not arrived. Delivery tracking service says ‘unavailable,’ Emailed your customer service. No reply as yet.”

Posted 5 years ago

Hi Sorry to hear you haven't received your order. We have checked and your order was dispatched by us on the 18th March but unfortunately Royal Mail have confirmed your parcel was lost in transit. Once we received this information we resent your parcel. We can see from the tracking that your order has now been received. Apologies for the delay in receiving your product. Enjoy your product! Kind regards Dermacare

Posted 4 years ago

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Dermacare is rated 4.8 based on 1,791 reviews