Dermacare Direct Reviews

Name: Dermacare Direct
Address: Stoughton Grange, Gartree Road, Oadby, Stoughton Grange, Gartree Road, Oadby, Leicestershire
Rating: 4.80

4.8 Rating 1,925 Reviews

96 %

of reviewers recommend Dermacare Direct

4.8

Based on 1,925 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare Direct:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare Direct 5 star review on 17th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, fast delivery thanks”

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Posted 5 years ago

Thank you for taking the time to post a review. We hope we can be of service again soon.

Posted 5 years ago

“My second purchase of neostrata foaming face wash which I love. Easy to order on their website. Top brands. Brilliant communication via email. Such a quick delivery, it arrived by Royal Mail 2 days later. I recommend this company with no hesitation.”

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Posted 5 years ago

“I got good results from my first one. Therefore, I ordered the next one. I even wrote a review earlier. However, I have been waiting for the second for weeks and the product was unexpectedly delayed and then, it has been returned due to my absence on the day of delivery. I had no proper tracking information to get to know the day of delivery or the delivery person did not contact me either. I'm really disappointed with this. I am now having a very hard time to get it back and hoping an efficient redelivery. Its been nearly a month since the day I ordered the item now. I even wrote to DermacareDirect for several times regarding this matter. They tell that the item has not been returned to them yet to arrange a redelivery or a refund. Its more like they test my patience. I hope that I can get my purchase back soon. This is truly disappointing. You should have a proper delivery procedure as Ebay and Amazon have got for international orders. Thank you”

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Posted 5 years ago

Hi Vishna We have been in constant contact with you and reshipped your order for which you have informed us it has arrived. Enjoy your product! Kind regards Dermacare

Posted 5 years ago

“Very fast and has the best dermatologists recommended products! I am in love!”

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Posted 5 years ago

“Great products! Very fast delivery to Russia. Highly recommend!!”

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Posted 5 years ago

“Great company to buy products. All products arrive in perfect condition and very efficient delivery.”

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Posted 6 years ago

“Excellent customer service and the products arrive really quickly. Website great for lots of information. Would highly recommend dermacare direct and Jan Marini products.”

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Posted 6 years ago

“Very helpful and responsive customer service, wide range of products, super fast shipping.”

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Posted 6 years ago

“Delivery time to Finland was a little longer than to be expected due to a human error on the seller's behalf. Good communication from customer service (via e-mail) and the issue was solved promtly. The product arrived well packed and lived up to my expectations. All in all I'm very pleased! Thank you!”

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Posted 6 years ago

“Fast shipping. Great service!”

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Posted 6 years ago

“Very good website and you can talk to a consultant if you’re not sure what to buy.”

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Posted 6 years ago

“Excellent products, safe packaging and good delivery times.”

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Posted 6 years ago

“Excellent service, very fast delivery, products perfect as usual”

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Posted 6 years ago

“My order never arrived and I ordered it about 15 days ago. I tried to contact several times the customer service but I have no satisfying answer.”

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Posted 6 years ago

Hi Thank you for your review. Your order was dispatched quickly on the day of ordering. After an investigation with the courier in your country they could not determine where your parcel was and declared it lost in transit. Our apologies for this. A refund was issued. Kind regards Dermacare

Posted 6 years ago

“Nice product, as advertised, delivered quickly”

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Posted 6 years ago

“I buy my Jan Marini products from Dermacare whose prices are very competitive and they arrive very quickly. I also like the fact that there is someone there who you can speak to about any concerns you might have or questions answered. I have also expanded my skin products to other brands to try them out. A very nice company to deal with.”

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Posted 6 years ago

“Very efficient I received my items within a few days even though I was in Ireland.”

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Posted 6 years ago

“Their response was great and I received it sooner than expected. I love pfb vanish ultra. I’ve been using it for a few days now and am already seeing progress.”

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Posted 6 years ago

“I ordered some products for my daughter who is based in Hong Kong for work. The ordering process was really easy and quick she received the order within 5 days. Excellent service and she loved all the products especially the Silcskin Eye Pad, Skinceuticals Ultra Facial Defense Spf 50+ and Jan Marini Bioglycolic Face Cleanser.”

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Posted 6 years ago

“Great service Quick delivery Helpful people on the phone Great products Use of environmentally friendly packaging in most part”

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Posted 6 years ago

Dermacare Direct is rated 4.8 based on 1,925 reviews