Dermacare Reviews

Name: Dermacare
Address: Stoughton Grange, Gartree Road, Oadby, Stoughton Grange, Gartree Road, Oadby, Leicestershire
Rating: 4.80

4.8 Rating 1,886 Reviews

96 %

of reviewers recommend Dermacare

4.8

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare 5 star review on 19th November 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had used Derma are some years ago and was pleased that they still have my details. I found the lady who dealt with my order very professional, helpful and pleasant. My order came within the stipulated time frame. So, in short, absolutely no complaints. I would use Dermacare again and would certainly recommend the company.”

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Posted 8 months ago

“Order was dispatched and delivered quickly. I was informed every step of the way to delivery. Great choice in skincare with competitive prices. Also easy to order on the website.”

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Posted 2 weeks ago

“Good products and price, quick delivery.”

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Posted 2 weeks ago

“Hello, I am very happy with dermacare’s website and service . Ordering my frosted product was easy as ABC. I got the confirmation email immediately. As mentioned in this email, once the product left their warehouse, I did get another email and delivery is through Royal Mail. The only reason for the 4th star is that there was no option to cancel or amend the order once placed. Of course on this occasion I did not need to cancel or amend but would like to have that as an option in case we click too soon etc etc. if that option was there this would be full 5/5.”

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Posted 2 weeks ago

“Great product at a fantastic price very fast delivery”

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Posted 1 month ago

Hi Stephanie Thank you for taking the time to write a review. It is always good to receive feedback from our customers on the service we have provided and that they are happy with their product received. Kind regards Julie Customer Service Manager

Posted 4 weeks ago

“Good range of products, easy to use website and super quick delivery. Thank you Dermacare.”

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Posted 1 month ago

“Dermacare are a fabulous company. They are extremely knowledgeable about skincare products and give excellent advice on which products to buy. Delivery is always prompt and reliable.”

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Posted 1 month ago

Hi Janet Thank you for reviewing us. It is great to hear from one of our regular customers that has been with us for many years. Glad you are still happy with the service we provide and the prompt shipping of our orders. It is always lovely to speak with you over the phone when you are seeking advice from Andrea or just help with placing an order. Thank you for your continued custom. Kind regards Julie Customer Service Manager

Posted 1 month ago

“Highly recommend Dermacare Direct, this is the second order I’ve placed with them and I have received excellent service on both occasions. Order process is easy, delivery is fast and I was kept up to date with when my parcel would be delivered. Thank you so much.”

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Posted 1 month ago

“Great range of products, easy website, products arrived quickly. Thank you.”

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Posted 2 months ago

“I was very impressed with the speed with which the items were dispatched and arrived. I was updated about the dispatch and time of arrival. Many thanks.”

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Posted 2 months ago

Hi Thank you for your positive review. Great to hear that you are pleased with the service we provide. Our warehouse team are very quick at getting our orders packed/shipped and Royal Mail fast at delivering! We look forward to continuing this service with any future orders. Kind regards Julie Customer Service Manager

Posted 2 months ago

“Good choice of skincare products and brands. My order arrived quickly.”

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Posted 2 months ago

Hi Thank you for taking the time to write a review for us. It is great to receive feedback from our customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 2 months ago

“Very happy with dermacare, as it can be used on the face as well as my back, which is where I use it mostly. Stops the itching quickly and gradually gets rid of the scabby areas.”

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Posted 2 months ago

“Good choice of products and very fast delivery. I will definitely order again.”

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Posted 2 months ago

Hi Joanna Thank you so much for your positive review of your recent visit to our website. We are happy you had a positive experience and look forward to continuing to provide you with your products in the future. Kind regards Julie Customer Service Manager

Posted 2 months ago

“Efficient and quick with useful summary for appropriate skincare products”

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Posted 2 months ago

Hi Margaret Thank you for taking the time to write a review for us. Glad you were happy with the service we provide and the website's information when choosing your skincare. Andrea is always on hand also to help our customers should you need to speak with someone for advice. Kind regards Julie Customer Service Manager

Posted 2 months ago

“Great service, my order arrived very quickly :-)”

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Posted 2 months ago

Hi Thank you for taking the time to write a review for us. Glad to hear that you are happy with the service we provide. I will pass your comments onto the team. Kind regards Julie Customer Service Manager

Posted 2 months ago

“Honestly the best online store for a massive range of products - all very competitively priced! Delivery is fast and effiicient - I love it and would 100% recommend.”

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Posted 2 months ago

Hi Karen Thank you for your company review. Always lovely to hear from our regular customers that we are doing everything right! Kind regards Julie Customer Service Manager

Posted 2 months ago

“Good range of products. I loved the bonus of being able to choose a free sample rather than being given something I would never use.”

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Posted 2 months ago

Hi Thank you for taking the time to write a review for us. It is great to receive feedback from our customers. This helps us maintain and improve our services. Glad you are happy with the free sample service we provide with our brands. Kind regards, Julie (Customer Services Manager)

Posted 2 months ago

“Great customer service, so helpful when I wanted some advice.”

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Posted 2 months ago

Hi Thank you for your kind review. Andrea is available to our customers to help with advice on buying products to suit. There are not many companies now where you can actually speak to a person and not a robot! Kind regards Julie Customer Service Manager

Posted 2 months ago

“Happy with the service.”

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Posted 3 months ago

Hi Thank you for your review. Glad you are happy with the service we provide. I will pass your kind comment onto our team. Kind regards Julie Customer Service Manager

Posted 2 months ago

“I was recommended Dermacare Direct recently, and made an order. It arrived quickly as stated within 2 days.”

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Posted 3 months ago

Hi Thank you for taking the time to write a review for us. It is great to receive feedback from our customers. This helps us maintain and improve our services. Glad you are happy with the shipping time and service you received from us. I will pass your kind comments on to our team. Kind regards Julie Customer Service Manager

Posted 2 months ago

“So many shampoos for itch flaky scalp I couldn't decide which to choose. Used the helpful tool on the website but still couldn't decide. Phoned Andrea for help and she was able to advise the best one for me and my budget. Great customer service.”

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Posted 3 months ago

Dermacare is rated 4.8 based on 1,886 reviews