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Dermacare Direct Reviews

4.8 Rating 1,908 Reviews
A
Happiness Grade
Company Reviews Product Reviews
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Read Dermacare Direct Reviews

About Dermacare Direct:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Price
100.00%
- Excellent
Delivery
98.46%
- Fast
Refunds
100.00%
- Easy
Customer Service
97.26%
- Good
Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,\nStoughton Grange, Gartree Road, Oadby

Dermacare Direct have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service and refunds.

A

Price - Excellent

100.00%
Industry Average
“ Good products and price, quick delivery. ”
- Anonymous
“ Great product at a fantastic price very fast delivery ”
- Stephanie S
“ Very good company kept me updated at all times and product arrived earlier than expected at a reasonable price would recommend them ”
- Anonymous
A

Delivery - Fast

98.46%
Industry Average
“ I've been using Dermacare Direct for many years now and they never disappoint. The product range is wide ranging, it is competitively priced and delivery is super quick - what's not to like! Thank you Dermacare! ”
- Karen B
“ Never a single problem. Super fast delivery x ”
- Milena M
“ Delivery was attempted Saturday but my instructions to leave it with a neighbour were not carried out. ”
- Karin
A

Refunds - Easy

100.00%
Industry Average
“ They tell that the item has not been returned to them yet to arrange a redelivery or a refund. ”
- Vishna W
“ I had to return a faulty product. An immediate refund was given with an apology. Service with a smile. ”
- Jane J
A

Customer Service - Good

97.26%
Industry Average
“ Unfortunately, despite the speed with which you dispatched my parcel, Royal Mail has only delivered it today at 4.05 pm. Delivery was attempted Saturday but my instructions to leave it with a neighbour were not carried out. I was informed delivery would be attempted yesterday, Monday so waited in all day for a no show. Delivery rescheduled for today between 10.44 and 15.44 and it arrived at 16.05, so another six hours waiting. Thank you for your good service, however Royal Mail let you down on this occasion ”
- Karin
“ I always receive great service with Dermacare, delivery and packaging are great. I've also asked for their advice in the past and that was very helpful. Thank you! ”
- Christina D
“ Excellent order came in time. Very reliable. Happy with my order. Excellent service ”
- Sharon
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