Dermacare Reviews

Name: Dermacare
Address: Stoughton Grange, Gartree Road, Oadby, Stoughton Grange, Gartree Road, Oadby, Leicestershire
Rating: 4.80

4.8 Rating 1,791 Reviews

96 %

of reviewers recommend Dermacare

4.8

Based on 1,791 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare 5 star review on 19th November 2023

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really wanted the product to work because it was less expensive than SiO patches. Also because these were clear for the face and SiO were not. I do not like how thick they are. I did not see as good of a affect as the competitors. I also did not like that the edges do no seem to actually have what it needs to have to fully work. You can see that while wearing them. Like I said, I really was excited to get them but wont be purchasing again.”

Helpful Report

Posted 1 year ago

“Delivery service is not good! Till now as of 20:30pm GMT +7, I have still not yet received the goods. As well I cannot track where it is now.”

Helpful Report

Posted 2 years ago

Hi Sorry to hear you haven't received your delivery. You should have received tracking information once shipped to your email on the order maybe this has fell into your SPAM if we are not down as a safe sender with you. Tracking shows your parcel was received in your country on 27 November and is currently with customs. I have emailed you all the tracking information so you can follow your parcels journey to delivery once clearing customs. Some deliveries are taking longer through the postal network and customs due to the pandemic and staffing issues. Thank you for your patience. Kind regards Dermacare

Posted 2 years ago

“I purchase an item at Dermacare direct some weeks ago, and so far I didn’t receive it. Furthermore I can’t get a proper tracking information to follow the shipment.”

Helpful Report

Posted 5 years ago

Hi Margarida, I can see from the Royal Mail tracking system that delivery has been made to you. Tracking information is provided to our customers on their shipping confirmation email when orders are shipped so you can follow your parcels journey to delivery. Being Christmas your delivery may have taken slightly longer due to the increase in mail at this time. Thank you for your patience. Kind regards Dermacare

Posted 5 years ago

“Due to the fact that delivery requires a signature and I work long hours , I have yet to receive my goods ! Suspect I will need to go elsewhere.”

Helpful Report

Posted 5 years ago

Good Afternoon, I believe that your order was dispatched same day and that you paid for next day delivery service, which is delivered before 1pm and a signature is required. I understand that one of our customer service team has been in touch with your tracking details and I believe you can rearrange delivery or even rearrange to deliver to your work address instead. kind regards Dermacare Direct

Posted 5 years ago

“Unfortunately I was sent the wrong product!”

Helpful Report

Posted 5 years ago

Apologies you were sent the wrong product in error. We did post the correct one out to you as soon as we were notified of the mistake. Thank you for your custom. Kind regards Julie Customer Service Manager

Posted 5 years ago

“I spend around £230 in products and on top I have to pay for delivery !! They took so long to arrive! I buy frequently expensive products with no rewards what so ever !! I'm afraid I will look for a better company that provide me the same products with more care to customers”

Helpful Report

Posted 6 years ago

Hi Diana, I am sorry to hear that your order took so long to arrive. Unfortunately, your order was delayed due to severe weather conditions and this was out of our control. Also you did not pay for delivery as you received free delivery courtesy of Dermacare. Thank you. Kind regards, Deepa Customer Service Manager www.dermacaredirect.co.uk

Posted 6 years ago

“Ive still not received my order.”

Helpful Report

Posted 6 years ago

Hi Tony, I am sorry to hear that you have not received your parcel. I have tracked your item via the Royal Mail website and it states that your parcel was delivered to either yourself or to a neighbour on the 3rd November. Please check with your neighbours and any surrounding buildings to ensure that nobody has accepted your parcel on your behalf. If you are still having trouble with your order, please contact me directly at emma@dermacaredirect.co.uk and I will investigate into this further for you. Thank you, Emma Customer Service Manager

Posted 6 years ago

Dermacare is rated 4.8 based on 1,791 reviews