Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.95

5.0 Rating 822 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with the excellent service. We keep going back.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs De la Fosse Thank you for kindly leaving a review following delivery of your most recent Delcor purchase ordered through our Altrincham showroom. I am pleased to learn you were happy with the service you received during your latest Delcor experience and that you keep returning to us which is a massive compliment for which I thank you. I trust you will enjoy many years of comfort with your latest purchase and look forward to you visiting us again. Kind regards Rick Petini Managing Director, Delcor Limited

Posted 10 years ago

“I needed two new chairs for each end of our farmhouse dining table and had spotted a gorgeous fabric from Designers' Guild in a raised purple velvet against a beige background. I found Delcor from a Google search and approached them via email to ask them to make two chairs for me. I picked a chair design from their brochure and commissioned them to make the two pieces. I was very pleased with the result. The chairs are beautifully made and look stunning; they are also extremely comfortable which is good news, as I sit on one while at the computer. OK, so Delcor did not fully design the chair - I picked the fabric, chose the shape of the chair and selected the option for the wooden parts - but they brought the pieces in on time, and the work is very well executed. If I had to criticise anything, it would be that they recommended the wood I should use for the chairs without ever having seen the interior of my home. I ignored them and went for the wood that I thought would suit - and it does. However, other people might be happy to have some creative input from Delcor. At any rate, this was a very successful mission for me - all accomplished by email with no visit to the store necessary - and I would happily use them again for something similar.”

Helpful Report

Posted 10 years ago

Dear Mrs Lloyd Thank you kindly for finding time to complete this review describing how you utilised our service via email to create the two beautiful bespoke chairs now sitting either end of your farmhouse table. With regards to your feedback about our suggesting a leg colour without seeing your home interior, I can only suggest that perhaps the Sales Consultant thought he was being helpful in offering his opinion on the compatibility of the wooden leg colour alongside your chosen fabric. I am pleased to learn the colour you actually opted for has worked well for you. All in all a successful purchase without having to visit the store. Again I thank you for your most informative review and I trust you will enjoy many years of comfort with your bespoke Delcor upholstered chairs. Kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“This review is written after 15 years of use so we can say without doubt that Delcor suites live up to their other 5 star reviews. The frames are very substantially made. Our suite fabric is not showing any wear even after all this time. We highly recommend this company.”

Helpful Report

Posted 10 years ago

Dear Mr Dixon Thank you for your extremely kind review. It is reassuring to hear your Delcor upholstered furniture is still performing well even after all this time. I am pleased the upholstery fabric is wearing well and the frames are as you say, very substantially made which is why the frames of Made to Order furniture manufactured after 16 June 2014 now carry a 50 year warranty against manufacturing defects. Again I thank you for your extremely kind review even after all this time and trust you will enjoy many more years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“We cannot thank you enough for your kind, efficient and professional service. Our sofas arrived 2 weeks ago and they look absolutely gorgeous! You have an image in your head of how things will look in a particular setting and can sometimes be disappointed with the reality. We were not......the sofas are better than we imagined and fit in with our colour scheme perfectly. Our special thanks for this must go to Yvonne who has guided us through the whole process. Thanks a million Yvonne!”

Helpful Report

Posted 10 years ago

Dear Mrs Reeve Thank you so much for taking time to complete this review and I think it is safe to say you are one happy Customer. It is most reassuring and rewarding when Customers provide such positive feedback as you have, and I am delighted to learn we have exceeded your expectations now your 'gorgeous' sofas are in situ in your home, complimenting your colour scheme perfectly. I am also pleased to hear my team of sales consultants and in particular Yvonne on this occasion, as well as my staff in all other departments are offering a level of customer care and service which has not gone unnoticed by you. I find this most reassuring, thank you so much. Again thank you for your most kind review, I trust you will enjoy many years of comfort with your Delcor furniture and please do not hesitate to come back to us should you require anything further. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“The sofas are blissfully comfortable and the colour lights up the room. we are very pleased with them.”

Helpful Report

Posted 10 years ago

Dear Mrs Gilmore Thank you so much for taking time to complete this review following delivery of sofas. I am delighted to hear you are pleased that your selected upholstery fabric is working well in situ, as you say 'lighting up the room' and that your chosen combination of seat and back cushions are providing you with a high level of personal comfort. I thank you again for your informative review and trust you will enjoy many years of comfort with your Delcor upholstered sofas. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“We love the sofa - it's beautifully made and has completely given our old living room a thoroughly tasteful look. The fabric is wonderful and the cushions so comfy. Yes, it was expensive but we think it's worth paying for this kind of quality.”

Helpful Report

Posted 10 years ago

Dear Mrs Dawson Thank you for completing this review following delivery of your sofa and stool. I am pleased to hear you are thrilled with your furniture and delighted to learn how it has transformed the look of your living room. The upholstery fabric and cushion interiors you selected have obviously been a worthy and wise choice for you with regards to the overall finished look, suitability and level of personal comfort. Again I thank you for your most positive feedback on your purchase and I wish you many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“Had a 20 year old Decor slouch couch suite and saw the Delcor refurbishment option.It was rebuilt reupholstered in a fabulous fabric of our choice and modernised,and at a surprisingly reasonable price We have now ordered a made to measure coffee table in the same material The service was very personal and helpful and the showroom inspiring very impressive Thoroughly recommend”

Helpful Report

Posted 10 years ago

Dear Mr Swan Thank you for taking time to complete this review following the delivery of your refurbished Delcor sofas. I am delighted to learn your faithful Delcor sofas have been given a new lease of life with your chosen upholstery covering and also a slightly different look due to a little modification. It is always reassuring to have positive feedback regarding the personal care and attention offered by my staff to all Customers. We do try to make the whole experience as calm, relaxing and as stress free as possible, Customers are welcome to come back as often as they need and stay for as long as they feel necessary whilst making those all important decisions regarding fabrics and interiors etc. I'm sure you will agree we do not push with the 'hard sell' approach. Again I thank you for your extremely kind informative review and trust you will enjoy many more years of comfort with your Delcor upholstered furniture. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“We are soo happy with our sofa. This is a first class operation. Everyone that we dealt with from the company were extremely helpful, knowledgeable and pleasant. Colin at the Kings Road shop has many years experience in the industry and gave us direction to achieve the look we wanted to achieve in our Living Room. The shipping director was extremely professional and efficient. The sofa delivery team was careful with the new sofa and took care not to scratch our new wood floors. We just finished our house renovation and will be back to purchase again. I will highly recommend Delcor to all our friends - many which are doing renovations themselves. A real pleasure to work with Delcor!!”

Helpful Report

Posted 10 years ago

Dear Mrs Lamanna Thank you so very much for your extremely complimentary comments on this review. It is extremely reassuring to have it confirmed time and time again in these reviews that my staff in all departments are helpful, knowledgeable and pleasant and are prepared to go the 'extra mile' to ensure Customers are happy, comfortable and relaxed whilst making important decisions about models, fabrics, interiors and any modifications required to meet your personal requirements . We aim to work with Customers for as long as it takes to make those decisions and there's always a hot cup of coffee available if required and an experienced Consultant to point you in the right direction should this be needed. I am sure Colin will be thrilled he has yet another personal mention on the review page as will Andy in the Transport department and Brian and Gavin the Delivery guys. Again I thank you for your fabulous review and trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“Excellent comfortable sofas. Superb service”

Helpful Report

Posted 10 years ago

Dear Mrs Caller Thank you for taking time to complete the review and for your positive feedback on not only the finished product but also the level of service you experienced whilst making the all important choices and decisions prior to placing your order with us. I am delighted to learn the modifications made to the sofas to suit your personal requirements are working well for you and that the comfort is to your complete satisfaction. Again I thank you for your kind review and trust you will enjoy many many years of comfort with your Delcor upholstered furniture. Thank you and kind regards Rick Petini, Managing Director

Posted 10 years ago

“Thank you Delcor. Our much-loved Lofa sofa and chair, over 20 years old and well used, have now been refurbished and I am delighted with the standard of workmanship and quality of materials. Delcor staff have been most helpful and although the whole process was lengthy, we were only without the furniture for three weeks. Definitely recommend.”

Helpful Report

Posted 10 years ago

Dear Mrs Ferrier .. .. and thank you too for your very positive feedback on this review. I am pleased to learn my staff were helpful in working with you advising and assisting in the important choices, options and decisions to be made with regards to the refurbishment of your much loved Delcor furniture. Because we have such a vast selection of beautiful fabrics to choose from as well as seat and back cushion interiors to select sometimes the decision making process can be quite lengthy however I'm sure I'm safe in saying the end result was well worth the short three week period you were without your furniture. Again I thank you for your valuable feedback and may I wish you another 20plus years of comfort with your refurbished Delcor furniture and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“Our Delcor Jumbo Lofa sofa, chair and sofa bed were 20 years old when we decided to investigate the Delcor refurbishment process. From start to finish it was enjoyable journey- attentive and informative staffs to assist in examining the many fabric options; rapid provision of selected samples and then larger samples of our final candidates; fully comprehensive quotation and timeframe; helpful early storage of the suite so we could progress our lounge decoration plans; suite returned on schedule; two very satisfied customers. Service and quality superb.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Clark Thank you so much for taking time out of your busy schedule to provide your most glowing review. It is always encouraging and most refreshing when Customers share their happy experience and level of satisfaction in both the finished product and the service provided by my staff, from start to finish as you have in your extremely informative review. I trust you will enjoy many more years of comfort with your refurbished Delcor upholstered furniture and thank you again for your positive feedback. Kind regards Rick Petini Managing Director

Posted 10 years ago

“Our corner sofa and footstool arrived ahead of schedule and is perfect. Excellent service and excellent quality. Rosemary & David”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Earl Thank you for completing this review following the delivery of your modular corner unit and modified footstool. I am pleased to learn you are happy with the quality of your Corner Unit and bespoke footstool, modified to your required dimensions. It is most satisfying when Customers offer positive feedback about the quality of their furniture and also the level of service experienced during the process of designing, ordering and receiving delivery of their furniture, as you have on this review. Again I thank you for your positive comments and trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“We are absolutely delighted with our two new sofas. Fantastic quality and amazing service throughout. Colin at the Kings Road branch was extremely helpful and patient. He spent literally hours with us helping with everything, advising on fabrics, cushions, detailed finishes etc. He couldn't have been better.”

Helpful Report

Posted 10 years ago

Dear Mr Brown Thank you so much for completing the review following the delivery of your Delcor upholstered sofas. I am thrilled to learn you are delighted with the sofas, which have been modified to your personal requirements and are therefore truely bespoke to you. Colin at Kings Road will be happy to learn he has yet another personal mention from another satisfied Customer. Colin thoroughly enjoys sharing his extensive knowledge of fabrics and has a natural flair for creativity and design. He is as you say, extremely patient and helpful and has a very keen eye for detail. It is most gratifying and uplifting for staff and myself when Customers take time to give such positive feedback about the quality of their furniture and the level of service experienced, as you have in your review. I trust you will enjoy many years of comfort with your Delcor upholstered sofas and should you require any additional items to compliment your purchase, such as a footstool .. or even two .. please do not hesitate to contact Colin at the Kings Road store. Thank you again and kind regards Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“My three large sofas were 18 years old when I decided the feather cushions were too heavy to move and plump up easily, although the frames and covers were still in excellent condition. Helpful Colin in the Sloane Street showroom suggested that new fibre cushions could be made for my existing covers. Several weeks later, with a week's warning, the 12 cushions and backs arrived at the allotted time, and were fitted by the two Delcor drivers who also removed the old feather cushions. Excellent service, many thanks, Delcor, and here's to the next 18 years!”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Weedon Thank you for your very kind review following the recent delivery and fitting of your replacement Fibre seat and back interiors. I trust the new fibre interiors are to your liking for personal comfort and I'm sure you will find a big difference in moving and maintaining them compared with your original Duck Feather interiors. Colin at Kings Road and Brian and Gavin our delivery guys will be delighted to have yet another personal mention in these reviews. It just goes to show their efforts and dedication in their daily work routine do not go unnoticed. May I thank you again for your very kind feedback and as you very kindly said in your review, here's to the next 18 years .. Assuring you of our best attention at all times Kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“More frequent updates as the lead time is quite long. Sofa itself is excellent and your delivery men were very efficient”

Helpful Report

Posted 10 years ago

Dear Mr Buckler Thank you for kindly completing the review following the recent delivery of your Delcor upholstered sofa. In order to reduce the lead time without compromising our high quality and standards I have recently employed additional experienced personnel to join my current skilled workforce. Hopefully this increase in personnel will result in an even more efficient production/manufacturing/delivery process and of course more happy Delcor customers being able to enjoy their bespoke upholstered sofas and chairs in a shorter lead time. Brian and Gavin the Delivery Team who delivered your furniture will be delighted to learn to you have commented on their efficiency. It is always most uplifting for staff when Customers acknowledge appreciation of their efforts, from Showroom staff processing the order all the way through to the Delivery Team delivering and installing the finished item of furniture. Again I thank you for your valuable feedback and trust you will enjoy many years of comfort with your Delcor upholstered sofa. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“We had a good service from Delcor overall starting with great advice from Colin in the Kings Road store. The sofas we ordered took quite a while to arrive but are gorgeous and well worth the wait.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Ellis Thank you for taking time to complete your review following the delivery of your Delcor upholstered sofas. I'm sure Colin in Kings Road will be delighted to learn he has yet another personal mention from satisfied Customers sharing their appreciation for the level of service given by Colin in providing advice and sharing his expertise in fabric and product knowledge. With regards to the delivery lead time of 10 weeks, in an effort to improve on this I have employed additional experienced personnel to join my current skilled workforce. This will hopefully reduce the delivery times whilst retaining the high standards and quality of Delcor upholstered furniture. It is reassuring to know you are happy with your furniture and that your sofas are 'well worth the wait' I thank you again for your valuable feedback and trust you wil enjoy many years of comfort with your Delcor uphostered sofas. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“We were very impressed by the service and quality, would certainly use them again”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Harrison Thank you for taking time to leave your review. I am pleased you are happy with the quality of your modified sofa which really is a bespoke piece of furniture, as well as the service provided to you by my staff. Should you require any additions to your Delcor bespoke sofa such as a footstool, armcaps or scatter cushions please do not hesitate to come back to us at your earliest convenience. Thank you again and kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“Excellent service from start to finish.I had issues with restricted access to my living room and Delcor are experts on getting sofas into awkward spaces . I ordered my sofa in the Stamford showroom and was impressed with the level of customer service. The delivery crew were punctual and professional. The sofa is well made and a welcome addition to my living room.”

Helpful Report

Posted 10 years ago

Dear Mr Livingstone Thank you for your complimentary and very informative review. The fact our beautiful bespoke furniture can be delivered un-assembled and be re-assembled in situ means we are able to 'access all areas' so even the narrowest doorway is not a problem. We could even deliver a sofa to the top floor of a lighthouse if required! I am sure Kathleen and Leanne in our Stamford showroom will be delighted to hear of your complimentary review and your satisfaction with the level of Customer Service you experienced in selecting your Delcor upholstered furniture as will Brian and Gavin the Delivery crew who took great care in ensuring the bespoke sofa was delivered and assembled safely in your home. It is reassuring for me to have it confirmed time and time again in these reviews how Customers are impressed with the high level of Customer Service they have experienced, from first walking through our doors to receiving delivery of the bespoke upholstered furniture. Again I thank you for your most positive feed back and I trust you will enjoy many years of comfort with your Delcor upholstered sofa. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“Thank you Delcor we are delighted with our Lofa sofas. Your service, attention to detail and finish are second to none. Also a big thank you to your delivery team who were so helpful, they are a credit to your company.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Murdock Thank you so much for your complimentary review. It is most reassuring and I am most grateful when Customers take time not only to complete a review, but to also acknowledge and compliment the level of service and attention to detail they have experienced when dealing with Delcor from their first contact in the Showroom to the actual delivery of their bespoke furniture. It is most satisfactory to know that our Delivery Team have left such a positive impression on you and I am sure they will be thrilled to know they have a mention. Thank you again for your most positive review and I trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director Delcor Limited.

Posted 10 years ago

“We had looked and looked for two suitable armchairs to replace a two seat settee and eventually discovered Declor in Stamford. A wonderful showroom of lovely stylish furniture which can be adapted to suit most needs. One of our chairs was adapted to meet my husbands requirements. Despite a long delivery time as each piece is made to order, it was well worth the wait. We are delighted with our chairs, the customer service and delivery arrangements for our order. Thank you”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Blagden Thank you so much for finding time out of your busy schedule to kindly complete your review. I see from your order you have taken advantage of our 'bespoke' service in that one of your chairs was modified to suit specific requirements and personal style. I perceive from this review the adapted chair is to your husbands complete satisfaction and sitting well alongside the other chair in place of your previous two seat sofa. I understand the delivery time was extended slightly due to an extremely busy period resulting in a high volume of orders and deliveries and I am most grateful that you shared your opinion that 'it was well worth the wait' I thank you for this positive review and trust you will enjoy many years of comfort with your Delcor upholstered furniture. Thank you again and Kind regards Rick Petini, Managing Director

Posted 10 years ago

Delcor is rated 5.0 based on 822 reviews