Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 761 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 761 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have purchased many items from Delcor the only one we were not happy with was the Gladstone bed frame. The bed slats warped and we asked for it to be returned as it is not fit for purpose and after writing several times to Delcor they will not give us a refund. They have the bed frame and say they will repair it. This is not acceptable to us. Still waiting for a refund.”

Helpful Report

Posted 1 year ago

We apologise, Mr & Mrs Chapman, that you feel we have let you down. At Delcor, we do try to go above and beyond what is legally required, in the spirit of good will and good customer service. On this occasion, we offered to repair and reinforce the bedframe, which was over a year old. We collected the bedframe and were then requested by yourself not to repair it. You requested a full refund. We, as a company, make every effort to honour our commitment, as a manufacturer with 55 years outstanding service to our customers. The positive we can take from this review is that we will be redeveloping some of our bedframes, in 2023, to ensure that this unique issue never arises again.

Posted 1 year ago

“Purchased a number of items over 8,000 GBP. Within 1 week from delivery noticed a small area of the leather that had poor stitching and the under leather surface at that stitching area was exposed. Delcor said we must have rubbed the surface off even though we had just taken off the plastic covers and had not used the items. Refused to do anything about it. Shame as the products are good just the aftercare is non existent.”

Helpful Report

Posted 8 years ago

I am so very sorry to learn you feel so aggrieved that you describe the aftercare service you received from my Customer Service department as 'non existent'. Looking into the history of your order I see the furniture was delivered to you on 29 October 2015 and you contacted us to report this issue some 7weeks later on 17 December 2015. Subsequent detailed photographs you kindly sent to us of the leather to this one isolated area causing you concern were examined by our leather supplier's Sales Manager who then forwarded them to the tannery for their comments. Their findings were that the surface of the leather had, in their expert opinion been subjected to some form of abrasion resulting in the surface of the leather being removed. The pictures also identified no stitching issues at all, in fact they confirmed the stitching was of good quality and this was all reported in subsequent telephone conversations and in writing to you. My Customer Service department in conversations followed by a letter to you, referred you to the Leather Protection Policy purchased when you ordered with us and as we heard nothing further from you we assumed the matter had been dealt with accordingly and resolved to your satisfaction. Nonetheless I am of course delighted to learn you are happy with the overall quality of our product. Thank you and kind regards, Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

Delcor is rated 5.0 based on 761 reviews