Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 761 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 761 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd love to say I was thrilled but sadly I'm not. We ordered two sofas, an arm chair and a large Ottoman footstool from the Altrincham store for just under £8,000 Some time after signing off and paying our deposit we were contacted to say the fabric we had chosen required extra fire retardant backing at an extra cost of £400. In fairness they agreed to split the cost but surely this should have been picked up and costed in before we signed contracts. Then it gets worse. The items were delivered and all seemed ok until a week later and we opened the Ottoman lid for the first time to find a significantly loose hinge. When the delivery team came to pick it up for return, on looking at it they commented 'they've just split the wood haven't they' I expected a simple return and replacement with acceptable quality goods but today had a call from the Altrincham office very strongly implying the problem was our fault 'We've never seen this before' 'Are you sure you haven't dropped it' To try to blame what is very clearly either poor workmanship or transit damage on the customer who has only occasionally rested their feet on it is just the final straw. Never again.”

Helpful Report

Posted 4 years ago

Hi Mr Shaw Following on from our various telephone conversations throughout yesterday, firstly I would like to thank both you and Mrs Shaw for being so understanding and accepting my sincere apologies. As owner & MD, I take these matters extremely seriously and I feel frustrated that you were caused unnecessary disappointed. I am delighted that we are able to rectify these issues to your satisfaction and I am very grateful for you giving us the chance to put things right. Although no consolation to yourself, from a company point of view these issues will not happen again – I will make sure of it. I appreciate your commenting on your “beautiful furniture” – this did put a smile on my face! I am so glad that your confidence in us has been restored and if there is anything you need you have my personal mobile number, so please do give me a call. Very best wishes Rick Petini MANAGING DIRECTOR

Posted 4 years ago

Delcor is rated 5.0 based on 761 reviews