Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.95

5.0 Rating 827 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service resulting in an excellent product. Thank you”

Helpful Report

Posted 10 years ago

Dear Mrs Martin, Thank you for awarding five stars on your review. I am delighted you are happy with both the end product and the service you experienced. I trust you will enjoy many years of comfort with your Delcor upholstered furniture and should you have any further requirements please do not hesitate to come back to us. Thank you again and kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“Very pleased with our sofa and chairs, these were all tailored to our own personal requirements, and there was no pressure put on us to come to our final decision. The suite was manufactured perfectly and delivered to the agreed timescale, Excellent service, Well done to all involved”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Clark, Thank you for taking time to complete this review following delivery of your sofa and chairs. I see you took advantage of our modification service, tailoring the sofa and the chairs to your personal requirements for comfort and looks, your furniture is to your design and therefore truly bespoke. I am pleased you felt relaxed and not pressured to make any decisions whilst in our showroom, we are not advocates of the 'hard sell' approach preferring Customers to come in as many times as is required and to make the important decisions and choices in their own time. . Again I thank you for your kind review and should you have any further requirements in the future please do not hesitate to come back to us. Kind regards, Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“We only visited the showroom as part of our research, but fell in love with a sofa that was half price in the sales and we were the proud owners three days later as it coincided with the London delivery dates. The team turned up on time to assemble it, which all went smoothly. If only the council had been so efficient to arrange collection of the old sofa! We're delighted with the new one - and very pleased with the service thus far.”

Helpful Report

Posted 10 years ago

Dear Ms Templer, Thank you so much for your kind review and I am happy to learn of your delight with your bargain find. Some purchases can take months to progress but luckily you were in the right place at the right time and things fell smoothly into place. You must pop in again some time, it may be second visit lucky also. Thank you for taking time to complete this review and if we are able to be of assistance in the future please do not hesitate to contact us. Thanks again and kind regards, Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“Our second Delcor sofas. Beautifully made, and super hard wearing. Staff are great and support you to select your perfect items.”

Helpful Report

Posted 10 years ago

Dear Mrs Ball, Thank you so much for your informative review. I am pleased to learn we have fulfilled your expectations and that you are happy with quality and finish of the sofa and chairs, modified slightly to your personal requirements. I am also pleased to hear of your appreciation of the level of customer service you experienced whilst making those all important decisions such as fabrics, colours, interiors etc. .. not easy decisions to make with so many options available to you so I am happy you found their advice supportive. I trust you will enjoy many years of comfort with your Delcor upholstered furniture and should you require anything further, please do not hesitate to come back to us. Thank you and kind regards, Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“Service at the showroom in London was brilliant. Delivery Time was met and the Sofa looks good.”

Helpful Report

Posted 10 years ago

Dear Mrs Edge, Thank you for taking time to complete this review. I am delighted to hear your Delcor experience has been a happy one from start to finish and that the finished product, your modified sofa, looks good in situ. I thank you most sincerely for your custom and should you require anything further, please do not hesitate to come back to us. Thank you again and kind regards Rick Petini, Managing Director, Delcor Limited

Posted 10 years ago

“Very helpful from start to finish and an excellent product - we are absolutely delighted. Thank you very much.”

Helpful Report

Posted 10 years ago

Dear Mrs Hurry, Thank you so much for taking time to complete this review. I am pleased to learn of your delight with the service you experienced 'from start to finish' and following delivery of your order to you, I am delighted myself to hear we have fulfilled your requirements to your complete satisfaction with the excellent finished product. Thank you again for your glowing review and I wish you many years of comfort with your Delcor upholstered chairs. Kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“I absolutely love my sofa. I changed my mind three times over which shade of velvet to get. Everyone I spoke to at Delcor was incredibly patient, understanding and helpful - nothing was too much trouble. When the sofa arrived - it did not disappoint and I was delighted with the quality, which is outstanding. This is real craftsmanship but really didn't cost much more than many high street sofas. Oh....and the design is beautiful!”

Helpful Report

Posted 10 years ago

Dear Ms Prime, Thank you so much for your most complimentary review on both your upholstered sofa and the level of service you received. I am pleased to learn you are delighted with the finished quality of your sofa, modified to your personal requirements. A sofa is a major purchase and every detail must therefore be correct. My staff understand the importance of ensuring each Customer feels comfortable, relaxed and not under any pressure to make a decision there and then .. we are not advocates of the 'hard sell approach' I thank you again for your most glowing review and trust you will enjoy many many years of comfort with your Delcor upholstered sofa. Kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“I'm absolutely delighted with my upholstered bed from Delcor. The design & quality are superb. All the team at Delcor were really lovely to deal with. Many companies talk about being the best & delivering good customer service but I found this to actually be the case with Delcor. I would have no hesitation in buying from them again or recommending to others.”

Helpful Report

Posted 10 years ago

Dear Mrs Bond, Thank you most sincerely for your fabulous review, complimenting not only your bespoke upholstered bed but also the level of service you experienced. I am delighted to learn you would have no hesitation in recommending us and I look forward to assisting you again in the very near future. Thank you again and kind regards Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“My new sofas are beautiful. So well made and a joy to sit on. The service from the Altrincham store, plus the team in Northumberland was great from start to finish.”

Helpful Report

Posted 10 years ago

Dear Mrs Walker, Thank you so much for taking time to leave a review. I am pleased to hear you are happy with your sofas and that the comfort is to your personal satisfaction. Regarding the service you experienced , I am most grateful for your kind words which are most encouraging to all departments and if we are able to assist further in the future please do not hesitate to come back to us. Thank you again and kind regards Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“Purchased a number of items over 8,000 GBP. Within 1 week from delivery noticed a small area of the leather that had poor stitching and the under leather surface at that stitching area was exposed. Delcor said we must have rubbed the surface off even though we had just taken off the plastic covers and had not used the items. Refused to do anything about it. Shame as the products are good just the aftercare is non existent.”

Helpful Report

Posted 10 years ago

I am so very sorry to learn you feel so aggrieved that you describe the aftercare service you received from my Customer Service department as 'non existent'. Looking into the history of your order I see the furniture was delivered to you on 29 October 2015 and you contacted us to report this issue some 7weeks later on 17 December 2015. Subsequent detailed photographs you kindly sent to us of the leather to this one isolated area causing you concern were examined by our leather supplier's Sales Manager who then forwarded them to the tannery for their comments. Their findings were that the surface of the leather had, in their expert opinion been subjected to some form of abrasion resulting in the surface of the leather being removed. The pictures also identified no stitching issues at all, in fact they confirmed the stitching was of good quality and this was all reported in subsequent telephone conversations and in writing to you. My Customer Service department in conversations followed by a letter to you, referred you to the Leather Protection Policy purchased when you ordered with us and as we heard nothing further from you we assumed the matter had been dealt with accordingly and resolved to your satisfaction. Nonetheless I am of course delighted to learn you are happy with the overall quality of our product. Thank you and kind regards, Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“Thank you Delcor for a professional and enjoyable experience from choosing our sofa style and material right though to delivery and setting up.”

Helpful Report

Posted 10 years ago

Dear Mr Teale, I thank you for taking time to complete this review advising of your enjoyable experience from start to finish. Your positive feedback is extremely appreciated and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards, Rick Petini Managing Director, Delcor

Posted 10 years ago

“I have no hesitation in stating that Delcor maintains the highest standard of customer service along with first class workmanship. Recently, I had my Scroll suite of 24 years refurbished for the second time and the painstaking support of the designer, Julie, was incalculable. Unfortunately, there were serious delays in the completion of work at my home, but Delcor made light of the situation and generously stored my furniture for many extra weeks. I can't recommend too highly this brilliant local firm: attention to detail is exemplary and the high quality of both the furniture and its display speak volumes. I am absolutely delighted with my 'new' furniture. Thank you so much to everyone at Delcor's wonderful workshop and showroom in Seaton Delaval, Northumberland. Mrs M.C.Belcher”

Helpful Report

Posted 10 years ago

Dear Mrs Belcher, I think it is safe to say you are one happy Customer! I am absolutely delighted to read your most positive, most complimentary review. We do try our best to accommodate and help in whatever way possible in unexpected situations which arise, as they did in your case. I thank you again for your kind words which are extremely encouraging to all departments and if we are able to assist again in any way in the future, please do not hesitate to come back to us. Thank you again and kind regards, Rick Petini Managing Director, Delcor Limited

Posted 10 years ago

“Excellent service. We bought our first Delcor Lofa sofas over 25 years ago and they survived two children and two dogs! They were subsequently moved to France and we have just had loose covers made for both sofas and they look fantastic. Great workmanship, superb fit and all dealings professionally handled. Highly recommended.”

Helpful Report

Posted 10 years ago

Dear Mrs Pickard, Thank you for your extremely positive and informative review on the service you experienced and your overall satisfaction with the loose covers manufactured to fit your faithful Lofa sofas. I trust you will enjoy many more years of comfort with your refreshed Delcor furniture and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards, Rick Petini Managing Director, Delcor Limited

Posted 10 years ago

“Service and product 100% Highly recommended.”

Helpful Report

Posted 10 years ago

Dear Mr Sample Short, sweet and to the point review. Thank you most sincerely for this positive feedback on our product and service. I trust you will enjoy many years of comfort with your Delcor upholstered furniture and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“We are delighted with our two refurbished Lofa Sofas. I cannot praise highly enough the service we received from everyone we dealt with in the company, from Janet in the showroom who took our order, to the delivery men who took our old sofas away and delivered the new ones. The only hiccup was the delay in getting samples, but that was the fault of the manufacturer and not Delcor, and it was swiftly chased up. We would certainly recommend Delcor, and buy from the company in the future.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Pyrah, Thank you most kindly for your positive and informative review following delivery of your upholstered sofas. I am pleased the whole experience from start to finish has been a pleasant one despite the slight delay in receiving samples which as you say, was swiftly chased up and rectified. I trust you will enjoy many years of comfort and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“Beautiful, sumptuous sofas! Excellent craftsmanship. Delivery men were efficient + took great care of furniture.”

Helpful Report

Posted 10 years ago

Dear Mrs Fawcett Such positive feedback of your appreciation of the craftsmanship of your Delcor upholstered sofas and I think it is safe to say you are satisfied with the finished product and the service offered by my staff. Overall a most positive review for which I thank you most kindly. Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“Manager Karen and others at your Altrincham shop were very friendly and professional in helping our choice and making the order and we were well informed about delivery arrangements. The new covers have fitted neatly and we are pleased with our decision to recover keeping our Lofa Sofas which are still in good condition after nearly 20 years.”

Helpful Report

Posted 10 years ago

Dear Mr Manger Thank you so much for the most positive feedback on the service you experienced in our Altrincham store and your confirmation of the quality and fit of your new loose covers. Should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“We purchased a Delcor suite in the 80's and were very happy with it. Last year it needed recovering so back to Delcor we went. The showroom staff obviously were unaware of the process, claiming certain things were not an option unless a considerable fee was paid. When our suite was collected, it was obvious that the order had been mixed up, which needed a phone call to rectify. When the suite was returned the delivery men managed to smash a garden vase for which we were compensated. Although we are happy with the suite, we cannot say that our Delcor experience this time has been at all pleasant.”

Helpful Report

Posted 10 years ago

Dear Mr Bell, Thank you for your feedback following delivery of your refurbished sofa and chair and I am very sorry to hear of your unhappiness with the service you feel you experienced. I understand you placed your first refurbishment order at our Harrogate store in May 2015 and that you decided to cancel this order due to problems we experienced trying to obtain the correct shade of your selected fabric from our supplier, within your required time frame. You kindly reordered with us at our Northumberland store in July 2015 and despite the same problems arising with the same fabric when we tried to obtain your shade of fabric, our supplier generously offered to contact their mill to have the required length of fabric specially woven for your order. This understandably incurred additional time on the original lead time quoted to you which was inevitable I am sure you will agree. I notice various modifications were also made to the original Harrogate order which required additional working and costings and as a Gesture of Goodwill the original price quoted by the Harrogate store in May was honoured and the subsequent modification costs as well as other additional 'optional' costs incurred were offered to you free of charge also. I am sure you will agree that in order to refurbish your sofa and chair exactly to your requested modification and personal bespoke requirement my staff must ensure all aspects and options are confirmed and precise to ensure the furniture in manufactured accurately. I do hope you will accept my apology that you feel your Delcor experience has been a disappointing one and therefore we need to try harder next time. Again I thank you for taking time to complete this review and I trust you will enjoy many years of comfort with your Delcor refurbished furniture. Thank you and kind regards, Rick Petini, Managing Director Delcor Limited

Posted 10 years ago

“Had Delcor sofas previously and was so impressed we went straight back to them when we needed something new this time. Needed a large customised sofa corner unit and living on the Isle of Man meant visiting a showroom was not really an option. Received personal advice from owners Rick and Janet on the design and placed the order for a pre-Xmas delivery. When a logistics company let them down they ferried over their own people and vehicle to ensure delivery happened on time. Sofa looks superb. Can't recommend the company, their products and service enough. Lindsey Parnell”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Parnell Thank you so much for your most most positive feedback on the service you experienced and your satisfaction with your bespoke corner unit. It is always most rewarding when Customers leave such complimentary reviews as you have yourself ~ thank you. Trusting you enjoy many years of comfort Thank you again and kind regards Rick Petini Managing Director Delcor Limited

Posted 10 years ago

“everything was all right!”

Helpful Report

Posted 10 years ago

Dear Mr Washington, Thank you for taking time out of your busy schedule to complete this review. I appreciate your positive feedback and your reward of 5 stars based on the finished product and the service experienced from start to finish. I trust you will enjoy many years of comfort and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards, Rick Petini Managing Director, Delcor Limited

Posted 10 years ago

Delcor is rated 5.0 based on 827 reviews