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DCTUK Reviews

4.7 Rating 3,251 Reviews

93 %

of reviewers recommend DCTUK

Company Reviews

Product Reviews

4.7

Based on 3,251 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 17th March 2024

DCTUK 5 star review on 12th February 2024

DCTUK 5 star review on 9th February 2024

DCTUK 5 star review on 4th February 2024

DCTUK 5 star review on 24th November 2023

DCTUK 5 star review on 19th October 2023

DCTUK 5 star review on 17th October 2023

245

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tiles supplied were not those ordered but the larger interlocking tiles in the same design. Unfortunately I did not discover this until I was about to start the job so decided to try to use what I had. I found the interlocking tiles difficult to work with in a fairly small kitchen and the number of boxes required was different to the calculation based on the small tile so extra (at extra cost) had to be ordered half way through the work. DCTUK sales staff were helpful in identifying the tiles I needed and arranging delivery but this did delay completion. All in all not the best experience.”

Posted 2 years ago

Thank you for your honest review Andrew. We're sorry you didn't have the best experience ordering from us and we hope to improve on this in the future.

Posted 2 years ago

“Arrived quickly the product is great only thing was the lack of any paperwork no receipt for my records hence only 3 stars”

Posted 2 years ago

“Took longer than 10 working days to deliver and communicating with updates would have been better than having to chase.”

Posted 2 years ago

“order came which was great, although it came in smaller tubs due to stock issues. Since then i have raised a couple of questions 7days ago, as of yet no reply. Disappointed about that especially if we were trying to order more stock.”

Posted 2 years ago

“Love the product and pricing. Placed 1st order checked items all good. Second order was wrapped the same did not check when I intended to lay the floor 6 planks were damaged unfortunately as 2 weeks had passed we’re not wanting to assist. Not happy at that and don’t consider it good service in view of the fact it was my 3rd order with DCTUK. More empty understanding and a better level of customer service would not go amiss.”

Posted 2 years ago

“After ordering though the website some one phoned and told me we could have had a discount code, great thanks! after we had already ordered it ,I said can we still get discount but she was really unhelpful”

Posted 2 years ago

“Website easy to use, but still waiting for 2 samples from Interface two weeks later.”

Posted 2 years ago

“Good fast service but prices are not really “discount” prices. To my surprise I found that all the products were much cheaper at my local retailers!!”

Posted 2 years ago

“Carpet tiles were easy to order and quickly despatched with a confirmed delivery of Monday. However they did not arrive on the day specified and a phone call from myself was required to in order to find out from your warehouse that there would be a delay. They did in fact finally arrive by courier on Tuesday evening.”

Posted 3 years ago

“Service was fine, quality of product not so great.”

Posted 3 years ago

“some issues with online ordering process but this was resolved satisfactory”

Posted 3 years ago

“I was told by one sales person that I could have the flooring on Friday. Once I'd paid for it, another sales person told me I wasn't getting it till Monday. A bit disappointing. However. it arrived on Monday.”

Posted 3 years ago

Hi Iain, We apologise for the mis information, we're looking into this issue now. Aside from the issue, we hope you're pleased with your LVT and thank you for leaving a review. Kind regards, Naomi

Posted 3 years ago

“Wendy was the recipe to of a sample. Please change the name in your emails to Réa. Many thanks.”

Posted 3 years ago

“Carpet tiles fine as were previous tiles supplied by them. Customer service very disappointing - by claiming the £20 Amazon voucher by ordering before a certain date, I lost out on the 10% discount. This was not made clear. I was told I could not alter the order I had just placed. I have still not received the voucher despite contacting them. I feel cheated.”

Posted 3 years ago

So sorry Anne that you haven't received your vouchers, we will chase up as Amazon send emails with a code number on. We can't unfortunately have 2 offers running consecutively so that is why you couldn't have 10% aswell as the vouchers. Will look into why you haven't received an email yet from Amazon!

Posted 3 years ago

Hi Anne, we apologise regarding the information about the voucher being unclear and the delay receiving your voucher, we will send your £20 Amazon voucher to your email today. Kind regards

Posted 3 years ago

“The carpet tiles are good so i ordered more to finish the offices but i asked for delivery on Thursday 13th August as no one was in the office any other day due to covid19. The delivery actually came on Tuesday 11th August 2 days early which then meant a member of staff had to stop what they were doing to travel 8 mile to take delivery. The message i received back from heather was not a problem they will be there on the 13th.”

Posted 3 years ago

Hi Dave, We did request the 13th for delivery, the courier missed it so sorry. In future if anything like this happens then refuse the delivery and we will deliver on the date you choose. Please accept our apologies!

Posted 3 years ago

“We have used dctuk lots of times with outstanding service but on this occasion a bit disappointed due to receiving 40 tiles when we purchased 32 on webb site and asked to pay for extra 8”

Posted 3 years ago

Hi Michael, we're really sorry about this happening, please accept the 20% voucher that we have emailed to you. Again, we apologise for the inconvenience.

Posted 3 years ago

“Differences in colour, some bad edges and sizes variable”

Posted 3 years ago

“Only just laid so need to see how it wears.”

Posted 4 years ago

“After asking for samples and waiting over a week for them to arrive, we made an order, after 2 days we were called to say the website had an error by asking per tile instead of per box, so we were asked to pay more, I didn't think we should as it is an error on their end, but my wife paid it. Only then to have another phone call another 2 days later telling us our order was out of stock and will take 2 weeks, we said ok, then got another call day later saying it would take 4 weeks! We cancelled the order, my wife had to call them nearly a week later to prompt for our refund, which happened then the next day.”

Posted 4 years ago

Hi Steve thanks for your review and sorry for the issues you've had. We actually totally agree with you, the wait was too long - mainly because they were shipped in from Belgium. We've now decided to stock the collection you ordered because of it's popularity so if you order with us again you can expect next day delivery. Thanks again for bringing this problem to our attention. Regards, Jon - DCTUK Management team.

Posted 4 years ago

“As a result we learnt never hire a service from a company who does quotes online. It cost us more than the double of what we first agreed and planned, plus many more days. Better to have a quote on the site then you know exactly how much it will cost. Not surprises, not excuses”

Posted 4 years ago

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DCTUK is rated 4.7 based on 3,251 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.