DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,687 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

Write Your review

Tell us how DCTUK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bit unsure about ordering online, especially where colour is important. No need to worry, colour representation was 'spot on'. The price was important, and the discount on offer made the purchase a 'no-brainer', excellent value. We were kept informed when to goods would arrive, and a few days after ordering, the packages were on the doorstep. Excellent service all round.”

Helpful Report

Posted 3 weeks ago

“In a world where efficiency and genuine good customer service is a rarity it was a pleasure to deal with the company. Excellent communication and delightful good humour! A pleasant change of pace - and the product is great!”

Helpful Report

Posted 3 weeks ago

Thanks for this fab review, we appreciate it so much!

Posted 3 weeks ago

“Sample ordered contacted and delivered quickly with follow up call”

Helpful Report

Posted 4 weeks ago

“Great Service Great Supplier Great Product”

Helpful Report

Posted 4 weeks ago

“A comprehensive, helpful and courteous service all round, delivered on time. Just what we hoped for.”

Helpful Report

Posted 1 month ago

“I was delighted with the service provided, from my initial enquiry to the quote for the proposed work, the communication, and the follow-up when I was awarded the contracts.”

Helpful Report

Posted 1 month ago

“Really happy with the Customer Service Help I got and speed of sorting out problem and delivery Time. Good Quality product at affordable price, they really are Cozy Toes carpet tiles indeed . I love the colour and sheen on them which goes with my Bedroom and for me an easy solution to removing all the Furniture to lay, unlike conventional carpet.”

Helpful Report

Posted 1 month ago

“Good Quality product, great price, speedy delivery and easy to use website. I have already placed my second order.”

Helpful Report

Posted 1 month ago

“A wide range of products and quick delivery of clearly labelled samples assisted our selection. What is really good is being able to talk to someone who is on the ball, knowledgeable and in our case, set up special delivery conditions. And remained helpful when I came back and amended the order. Thank you Jesse!”

Helpful Report

Posted 1 month ago

“After months of research, samples and some more samples I ended up, due to a personal contact not using DCTUK. However, their site is clear and fun. They keep in personal contact with ideas and up for reducing price if you find another deal. Really good service. A special shout out for Chloe. She was friendly, professional and knows how to relate to a customers ideas and changing of them! As said, didn't buy from them in the end but I fully recommend them !!”

Helpful Report

Posted 1 month ago

“Excellent service. Very quick turnaround.”

Helpful Report

Posted 1 month ago

“Very easy to deal with, quick responses and good back office team as well. Would recommend.”

Helpful Report

Posted 1 month ago

“very good service and quality”

Helpful Report

Posted 1 month ago

“From the minute I asked about the possibility of a carpet tile sample D.C.T. UK have assisted in making sure we were assisted all the way, with 10% off our order & free delivery. The tiles were delivered in the hour time-frame, so would always use dctuk with their easy going, friendly, knowledgeable 1st class team.”

Helpful Report

Posted 1 month ago

“Very good service and delivery. Good value for money with discount and free delivery.”

Helpful Report

Posted 1 month ago

“Five star service without a doubt. Easy ordering system. Excellent customer service both at point of sale and after care. Cheapest prices too ... Great service - happy to recommend.”

Helpful Report

Posted 1 month ago

“Placed the order - fab, friendly and very helpful sales lady. Received order confirmation, plus information of expected delivery. Delivered when expected. A follow up email to check delivery had been received and everything was ok. Great service from start to finish.”

Helpful Report

Posted 1 month ago

“Great advise and good service. Dedicated staff”

Helpful Report

Posted 1 month ago

“Service good, not the cheapest but I did get an extra 4 sample tiles, since I needed 52 tiles. Chris Lewis was very helpful and checked that the delivery was satisfactory However I would have liked to have the option to deliver the parcel to my neighbor instead of having to wait in all day”

Helpful Report

Posted 1 month ago

We are very pleased to see you are happy with the customer service! If you were to place an order with us in the future, DPD have an option to 'leave with neighbour'. You can select this through DPD. We hope you love your new flooring. Thank you again for your order!

Posted 1 month ago

“Great team to work with on a project. Had a challenging deadline and they delivered.”

Helpful Report

Posted 1 month ago

DCTUK is rated 4.7 based on 3,687 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.