DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,820 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,820 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered quickly. Just had a loft conversation. The carpet tiles were the perfect floor to put down quickly in a large awkward space. Came across these when I looked up sound proof flooring.”

Helpful Report

Posted 7 years ago

“Delivered on time at the right price. No issues and would be happy to recommend”

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Posted 7 years ago

“I recently ordered 48 Nouveau Cosy Toes carpet tiles via the website but had a few issues with quality when coming to fit them. Two of the carpet tiles had green fibres running along the edge and several of the carpet tiles were not square but we were very happy with the end result. I reported this problem back to the company and promptly received a refund for six tiles which was re-assuring as I wanted to place an order for more of the same. I proceeded to order a further 120 tiles but when we unpacked the second order we identified several more tiles to be unusable. Two of the carpet tiles had green fluorescent stitching along with a flaw down the centre of each tile making them completely unusable together with five other tiles that had a flaw running across each tile. The seven rejected tiles were collected by dctuk two weeks ago but I am still waiting for a response to my request for a refund.”

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Posted 7 years ago

Hi Gillian Thanks for taking the time to review us, although we're sorry you had a bad experience. It looks like a manufacturer fault with the product that your ordered which is very rare. I have contacted our accounts team to process your refund immediately. Apologies for the wait you've had. Thanks, Jon

Posted 7 years ago

“I was sent wrong product - 12mm instead of 9.5mmm - but made do. Still mystified as to why I have 4 sq. metres of product left??!!”

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Posted 7 years ago

Hi Bob Sorry about the problem with the specification. We will look into this if it is an error on our website. Regards to the overage you received, I'm assured you were not charged for this and it was delivered in error. Thanks for taking the time to leave a review. Regards, Jon

Posted 7 years ago

“Super company to deal with. Kept informed from placing order.Would highly recommend.”

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Posted 7 years ago

“Excellent customer service and great products. Had a few issues with delivery but dealt with efficiently and quickly. Would recommend to anyone.”

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Posted 7 years ago

“Very friendly and helpful staff. Very prompt delivery. Very happy with product.”

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Posted 7 years ago

“Easy to order, speedy delivery and great quality product, very easy to lay and my office looks great.”

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Posted 7 years ago

“Great quality products, really quick delivery. Would use again.”

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Posted 7 years ago

“Lovely carpet tiles, fast delivery and excellent price. Look great down.”

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Posted 7 years ago

“Very prompt service. Would certainly recommend firm.”

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Posted 7 years ago

“Easy to order, nice personal touch too having staff do courtesy call regarding delivery rather than automated txt. Delivery was brilliant x”

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Posted 7 years ago

“First of all the website is very user friendly. I particularly appreciate the little comments but then I am local to their base. There is an excellent choice of products and a great variety of colours. The price of the tiles that I chose compared very favourably with a local store and it was easy to calculate the number of tiles required. My order was acknowledged on line and by phone and the tiles arrived by DVD carrier on the day stated - all in all, a success.”

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Posted 7 years ago

“This is my first experience buying from DCTUK and I must say how happy I am with my purchase ( carpet tiles) A fast and efficient delivery, I would recommend highly to anyone looking for flooring at bargain prices, and I would certainly buy again”

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Posted 7 years ago

“Tiles look great in fact our niece says that they are the best thing about the newly refurbished kitchen. Fast delivery and very pleasant staff.”

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Posted 7 years ago

“I was very happy with the service and product. Really quick delivery and the flooring is high quality at a great price. I would absolutely recommend DCTUK.”

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Posted 7 years ago

“Quick delivery and great customer service”

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Posted 7 years ago

“They couldn't be more helpful, supplied sample tiles promptly and delivery of order was within a few days, followups as well to see if i needed any further assistance. Very pleased with the level of service.”

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Posted 7 years ago

“I am very pleased with the carpet tiles that I ordered. A lot to choose from so had some samples sent, these arrived very quickly. Sophie at DCTUK was very helpful and our order was delivered when they said it would be. Good quality and easy to fit. Many thanks.”

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Posted 7 years ago

“very happy with the carpet planks, super easy to lay, quick delivery too.”

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Posted 7 years ago

DCTUK is rated 4.8 based on 3,820 reviews