Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,661 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 12th April 2025

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Dance Direct 5 star review on 30th March 2025

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Dance Direct 5 star review on 28th March 2025

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Dance Direct 5 star review on 27th March 2025

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347

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service could have been better. The price was confusing and hidden costs were taken on my order. Plus, it took many days for my order to arrive. But, theres a dearth of dance shop outlets so what are we to do…?”

Helpful Report

Posted 1 day ago

I am unclear as to what hidden charges you incurred as the item was charged at the cost on the website and the delivery was the standard charge as stated in the delivery section. As far as the time to deliver is concerned you ordered late on Sunday afternoon of the 13th and your goods were delivered on the 16th. On the website we state "Please allow up to 72 hours (3 working days) between order placement and despatch of your order." and yours was despatched well before then. If you need an urgent order please contact our helpful Customer Service team who will assist you.

Posted 1 day ago

“Fast and efficient service - can't fault it.”

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Posted 1 day ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 1 day ago

“incredible quality dancewear with fast shipping! couldn’t ask for anything more”

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Posted 1 day ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 1 day ago

“Ordered warm up boots for my daugther's birthday. They were perfect and my daughter was over the moon.”

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Posted 3 days ago

Thank you for your review. It is good to know your daughter liked the warm up boots.

Posted 1 day ago

“Excellent speedy service . And all items I have bought have been top quality”

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Posted 5 days ago

Thank you for your review!

Posted 4 days ago

“Really fast delivery and great quality products thank you”

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Posted 1 week ago

Thank you for the 5 star review!

Posted 4 days ago

“I ordered shoes that were 1 to 2 sizes too big, and I got shoes that were 2 size smaller. How is this possible? When i spoke to customer service, they suggested my feet were fat, and that all sizes varied across brands. Ma'am, i have bought shoes on several occasions, and have found that the variance has never meant that the size above mine was smaller than my regular size. Also my feet are narrow, but I appreciate the concern. I'll update if the return process runs into any weird complications.”

Helpful Report

Posted 1 week ago

I am sorry the shoes did not fit. The reply to your email from customer services was "Sizing can vary a lot between brands and even between different styles of the same brand, and some dancers prefer more of a snug fit and others a "normal" fit and it often also depends on the actual foot shape and not just the size which is why we don't usually give concrete advice on sizing. We do offer a free returns service for UK customers, making it easier to order multiple sizes to try on and send back the items that are not required." I hope your replacement pair is the right one for you.

Posted 1 week ago

“Super speedy delivery and gorgeous dress!”

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Posted 1 week ago

Thank you for your 5 star review!

Posted 4 days ago

“I love buying from this company. Everything arrives quickly and in excellent condition.”

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Posted 1 week ago

We are pleased you are happy! Thank you for your review.

Posted 4 days ago

“Quick turnaround of orders. All good quality merch and always as described.”

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Posted 1 week ago

Thank you for the 5 star review!

Posted 4 days ago

“Super user friendly website. My order came really quick and was exactly what I wanted/ordered.”

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Posted 1 week ago

Thank you for your 5 star review!

Posted 4 days ago

“Lovely dress but abit to small”

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Posted 1 week ago

“Great service and size conversion worked out for you,”

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Posted 1 week ago

Thank you for the 5 star review!

Posted 4 days ago

“My daughter is an ice dancer and loves her dress for the blues pattern dances”

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Posted 2 weeks ago

Thank you for the 5 star review and wonderful photo!

Posted 4 days ago

“I have used this store many times now, always competitive prices, great service and fast delivery.”

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Posted 2 weeks ago

Thank you for the 5 star review!

Posted 4 days ago

Thank you for the 5 star review!

Posted 4 days ago

“Fabulous selection and sent even faster than anticipated”

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Posted 2 weeks ago

Thank you for the 5 star review!

Posted 4 days ago

“I’ve ordered 2 or 3 times now from Dance Direct and love the products. Delivery is always very quick and my daughter loves the range of products. Dance Direct is one of my main go-to’s now for dance wear.”

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Posted 2 weeks ago

Thank you for the 5 star review! We are pleased you are happy!

Posted 4 days ago

“Great store. Easy to navigate!”

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Posted 2 weeks ago

Thank you for the 5 star review!

Posted 4 days ago

“Took all the stress out of buying ballet shoes - just ordered UK foot size and got my daughter's shoes within 2 days. Thank you.”

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Posted 2 weeks ago

Thank you for the 5 star review!

Posted 4 days ago

“Quick and good service.”

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Posted 2 weeks ago

Thank you for your review!

Posted 4 days ago

Dance Direct is rated 4.7 based on 7,661 reviews