Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,092 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I missed information of my delivery and got the best help i could thankyou.”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“Website easy to navigate, prices reasonable”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the website and our prices.

Posted 4 years ago

“Dance direct is pretty great, I have ordered from here before and the products have been as described, at very reasonable prices. I especially like the sale section! My one criticism is that £3.95 for postage is quite expensive, but I guess it’s the same for most online shops.”

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Posted 4 years ago

Thank you for the good review. Our delivery charge means that we can send orders under £50 on a 48 hour, trackable service with Royal Mail so we can see where your parcel is in the event of delivery problems. Cheaper postage would not give this peace of mind.

Posted 4 years ago

“Quick email to chase up refund and issued immediately”

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Posted 4 years ago

Thank you for the review. I will pass on your comments to the Customer Service team.

Posted 4 years ago

“Easy to order and prompt delivery”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and you found the ordering process easy.

Posted 4 years ago

“Stock was good, service was good. Delivery was as stated”

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Posted 4 years ago

Thank you for the review, it is good to hear positive feedback.

Posted 4 years ago

“A good range of products, found exactly what I was looking for both children. Parcel arrived promptly and the items just right!”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with your purchase. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“Delivery arrived on time, website was slow but easy to navigate and had great options, didn’t take a lot of steps to order”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the website although you found it a bit slow. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 4 years ago

“Updated review: one of my leotards had a mark on it - the customer service team was amazing and sent me a replacement! Thank you Natasha :)”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly. Please send a photo of the leotard showing where the mark is to hello@dancedirect.com.

Posted 4 years ago

“Lovely products and quick delivery however the website was not very user friendly and we received a discount code to use against our first order after our first order had been placed which was disappointing.”

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Posted 4 years ago

Thank you for the review. We are pleased you are happy with your order. The IT team have worked hard to make the website user friendly and I will pass your comments on to them. I have emailed you about the discount code.

Posted 4 years ago

“Good range of products and timely delivery. Exchanges on returns very slow”

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Posted 4 years ago

Thank you for the positive comments about the products and delivery. We process all returns and exchanges within 14 days of receipt and I am sorry if your exchange did not come as soon as you expected.

Posted 4 years ago

“First time ordering on Dance Direct was a real pleasure be it in terms of Clarity of the website, ease of ordering size (detailed Size chart) and payment (Paypal in my case). We will sure be ordering again soon for my daughter. Now we are waiting for her leotard and we'll see how long it takes to reach Mauritius in this troubled Covid Era. Thanks”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them. It will be interesting to know how long the delivery takes.

Posted 4 years ago

“Easy to use, fast delivery.”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 4 years ago

“Happy with everything”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service.

Posted 4 years ago

“Great outfit, good service.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments

Posted 4 years ago

“Amazing quality and quick service and shipping 😊”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“Great service only one lapse - it’s not clear whether garments are made from shiny or cotton/matte Lycra .”

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Posted 4 years ago

All of the garments have the Fabric content on the website but I can appreciate that it does not state "Shiny". If you are not happy with the garment please see the section "Returns" on the Dance Direct website which will tell you how to return it for a refund.

Posted 4 years ago

“I found it very accessible and adorable for what I was looking for”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 4 years ago

“Good fabric and real sizes. Very happy with these products”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods.

Posted 4 years ago

“I loved the items I brought they were good quality and fairly cheap, dance direct service is great :) I highly recommend for anyone looking for somewhere to buy dance or fitness items.”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

Dance Direct is rated 4.7 based on 8,092 reviews