Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,092 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items came on time and good quality for the price I paid.”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and our delivery service. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“Lovely shoes just right for her bridesmaid outfit”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods.

Posted 4 years ago

“Character skirt of a longer length which had been difficult to source delivered inside promised time frame. Great service.”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service and I am so pleased we were able to get you what you needed.

Posted 4 years ago

“Love my new dancewear, bought at amazing prices in the sale. Beautiful leotard in particular, couldn't be happier with it!”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“Excellent service easy to order and delivered very timely at reasonable cost. One very happy 10 year old, thank you Dance direct”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here. We love to hear we have made your little dancer happy.

Posted 4 years ago

“Fast reliable service”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“Great quality clothing with prompt delivery”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“Scam. Beware of hidden fees. I ordered a pair of gloves for 2.99Euros and after getting charged for delivery and customs I ended up paying almost 20Euros. Even though it specifically states there are no customs fees on orders less that 150euros! I ordered from a French site for delivery in France. The packaged came from Germany. Post man delivered to me, I signed and then he came bak the next day because he told me I needed to pay 9 Euros for Customs. It was too late, I already had accepted the package so I had to pay. In addition, I never received an email confirmation for my order when I originally ordered. I inquired at customer service and they sent me this link to read which was not at all the site I ordered from. They also just told me I needed to ask customs why I had to pay. Basically they don't care. I am very annoyed. I do not recommend.”

Helpful Report

Posted 4 years ago

I understand you have been in contact with our Customer Service Team via Live Chat and they have answered your questions. All goods are shipped from the United Kingdom but orders delivered by DHL Global Mail are sent by them to Germany and then on to their destination.

Posted 4 years ago

“Very affordable, comfortable clothing and sizing is perfect! I order and it delivered with in a week!!”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“Been using this website for over 7 years now. Never been disappointed great service and customer care.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Great site! Decent prices and quick delivery”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 4 years ago

“Amazing quick service and great prices”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with your goods and our delivery service. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“All items received in excellent condition and in good time. Will definitely order again”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of your delivery.

Posted 4 years ago

“One of the ballet shoes ordered had a broken strap”

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Posted 4 years ago

We are sorry that you received a pair of shoes with a broken strap. Please send a photo of the shoe to hello@dancedirect.com and one of the team will help you get a replacement.

Posted 4 years ago

“Excellent thank you.”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear that our customers are happy.

Posted 4 years ago

“Hi! I thought the service was brilliant, but my daughter is small for her age, I got a leotard for age 8 and she is just turning 7 next week and its too small. I think it should be made clear how the fit will be, if the tendency of a brand is to be smaller or larger or regular sizes. I think you could also work on your website a bit, the naviagtion and visuals are not the most user or aesthetically friendly. Thanks”

Helpful Report

Posted 4 years ago

I am sorry that the leotard did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Our IT team are working hard to to make the website user friendly and I will pass your comments on to them.

Posted 4 years ago

“I have 5 leotards from Plumb and I haven't gotten them all through dance Direct and I honestly could not be happier with them! The quality of all the leotards are amazing, they fit perfectly (which was a big worry of mine because I'm short but I have my boobs so it's hard to find thing that fit) and the delivery time is really quick! Definitely my favourite place to get my dance wear.”

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Posted 4 years ago

“Lovely fit and good quality”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“Brilliant service, quick delivery, value for money”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 4 years ago

“Ballet leotard dress was an excellent fit, good price and arrived quickly.”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

Dance Direct is rated 4.7 based on 8,092 reviews