Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,031 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality and quick delivery”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 years ago

“My daughter love every bit of the mystery bag it all really good quality and worth every penny”

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Posted 2 years ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 2 years ago

“I ordered a mystery bag and there was a problem with the wrong size items being included. The cystoner service I received over email was excellent and the issue was put right very quickly. Always great value and fast delivery.”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service in resolving the problem as we always do our best to look after our customers.

Posted 2 years ago

“Easy to order from. Items arrived quickly. Straightforward to return items that were unfortunately too big. Received refund after a short time.”

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Posted 2 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“A brand new site on the internet I have never used prior to ordering my tap shoes. The service I rated as 5. I am and was very impressed. I would certainly use their service and products again. I would recommend Dance Direct very highly to all my tap and show performers and friends.”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them. Thank you for your recommendation.

Posted 2 years ago

“Bought tap shoes. Part of sole on both shoes came away during class, first wear. I appreciate they were in the sale but this was within 5mins of first wear.”

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Posted 2 years ago

I am sorry the tap shoes were faulty. Please take a photo of the shoes and send it to hello@ids.co.uk where the customer service team will help you resolve the issue.

Posted 2 years ago

“Good quality, prices, and orders always arrive before expected.”

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Posted 2 years ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 2 years ago

“Lovely range of products. Dispatched and arrived promptly.”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Great service with fast delivery. Thanks!”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service and speed of delivery.

Posted 2 years ago

“Great service,needed ballet shoes quick and the next day delivery did not fail, they were here by 10.30am the next day. Great ballet shoes.”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase. What a lovely photo.

Posted 2 years ago

“My daughter was in need of a pair of jazz shoes, this was the first website I came to and was able to make the purchase easily and quickly. Shoes are now here and are a great fit and great quality. Quick delivery and service, many thanks 😊”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service and the quality of the shoes. I will pass your comments on to the team.

Posted 2 years ago

“Excellent customer service, quick delivery and great dance wear.”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase and our service.

Posted 2 years ago

“Great for all bits of kit!”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods.

Posted 2 years ago

“Excellent products, service and prices. The website is easy to navigate and the overall shopping experience is really good.”

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Posted 2 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 2 years ago

“good quality of dance wear, dance direct have amazing customer service and has everything you every need for dance”

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Posted 2 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“Prompt, efficient service and good quality products - we've been using their dance shoes for years and they last much longer than anywhere else we've tried, even with heavy use!”

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Posted 2 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 years ago

“I don’t have an issue with DD but the item we purchased (shimmer tights) were not great quality and laddered on their first outing. I won’t buy them again.”

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Posted 2 years ago

I am sorry you are not happy with the tights. Please send a photo of the tights to hello@dancedirect.com so the customer service agent can see the problem and help to rectify it.

Posted 2 years ago

“Order came really quickly and tn customer service replied quickly and efficiently to a question I had. The costume was lovely .”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 2 years ago

“Prompt delivery of order, ordering easy and returns policy good”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the ease of your purchase.

Posted 2 years ago

“Photo does do them justice, really nice jazz shoes”

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Posted 2 years ago

Thank you for your review. It is good to know you liked the jazz shoes.

Posted 2 years ago

Dance Direct is rated 4.7 based on 8,031 reviews