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Dance Direct Reviews

4.7 Rating 6,684 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,684 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

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Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had my order arrive, but they have come up so small. I emailed at the weekend to do a return and replace but have had no reply? I really do need my tap shoes and really want to return and replace, can someone please contact me. Kind Regards Theresa Chambers-Blaney thebridalchambers@hotmail.com”

Posted 1 year ago

I have checked and a reply to your email was sent yesterday, Monday 11th July. Please check your junk box in case it went in there.

Posted 1 year ago

“Not sure what to say dispatch seemed to take a while so if u need stuff quickly would order sooner, however the quality of the item i received is what would put me off ordering again not the dispatch time”

Posted 1 year ago

I am sorry you were unhappy with the despatch time. We received the order on the 22nd which was a Sunday and the goods were despatched on the 25th.

Posted 1 year ago

“Requested an exchange but have not received the item and then queried by email but no response to my email either. Hoping a response is received shortly.”

Posted 1 year ago

It appears that the replacement you requested was more expensive than the return and the Returns Department emailed you for additional payment. I am sorry if you have not received this communication. I will ask Customer Services to contact you again.

Posted 1 year ago

“Not rec’d order yet”

Posted 1 year ago

I am sorry you have not received your parcel yet. It was due to be delivered on Friday 29th. I am chasing Royal Mail to see why it has not been delivered.

Posted 1 year ago

“Size of shoes not good so small and narrow will be returning goods arrived in good time though”

Posted 2 years ago

Thank you for the review. I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“Items went missing in post and another item was not stated as being out of stock until after I purchased it and it was supposed to be sent. Replacement was offered at a smaller size which would have been no good for the user.”

Posted 2 years ago

Thank you for the review. I am sorry some of your order got lost in the post. We try to keep on top of stock issues but occasionally the item is not on the shelf although the system says we have it in stock which can be due to an incorrect pick or a miscounted stock take. We do try to offer suitable replacements but this is not always possible. We hope you will order again and look forward to your continued custom.

Posted 2 years ago

“The delivery was prompt but all 3 items totally not true to size, at least 2 sizes off so now having to return all. Been put off ordering online for ballet clothes now. Also when ordering tights they were showing as M/L as one of the size options without option to select M vs L - got sent M which was too small for what I needed.”

Posted 2 years ago

I am sorry that the items did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“I was very disappointed in the leotard I ordered a size 8 as my daughter is only very small. It’s a very small fit.”

Posted 2 years ago

I am sorry that the leotard did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“Took 5 days for delivery which I thought was quite ridiculous considering it cost over £3 to have a packet of tights delivered. Sizing was way out. These tights were TINY”

Posted 2 years ago

We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 3 working days from order placement on a 48 hour tracked service as stated on the website. I am sorry that the tights did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“I have been sent an email asking me to write a review of our order. Sadly this is a bad review as at the moment the goods have not arrived. Received an email from Dance Direct telling me my order had been dispatched and 7 days later i am still waiting. have contacted their customer service who have suggested i contact Royal Mail, who have not been any help at all. Made a complaint which is with the Dance Direct Transport team to find out what has happened with my order. Have also complained to Royal Mail but getting through to a real person and around their computer bots has been very difficult.”

Posted 2 years ago

I am sorry you have not received your order. I can confirm that the Transport team are doing their best to find out where your parcel is and will contact you when they have some news.

Posted 2 years ago

“Was not happy bought a pair of tap shoes and never received them only when I phoned up about them to be told they could not find them or something and asked if I wanted to purchase anything else for the value of the shoes and I said no I want a refund and was not happy as they had no other shoes left in the size I wanted don’t think I will buy from them again big let down”

Posted 2 years ago

We currently have three full warehouses in Newton Abbot, and we are ordering more than once a week from our key suppliers. Our in-stock position is over 90% overall and has been throughout the pandemic. We believe we continue to hold the largest stocks of any dancewear supplier in Europe. The vast majority of orders are being shipped immediately from stock, but we know there are products that you need which are not available and/or going onto back-order due to being impacted by our own suppliers during this time. Your order has been fully refunded and we hope that you will order from us again.

Posted 2 years ago

“I ordered 10 days ago and have so far only received 1/3 of the order”

Posted 2 years ago

Thank you for your feedback. I am sorry that part of your order was delayed. This was due to some items being located at an offsite warehouse. Apologies for the inconvenience this may have caused.

Posted 2 years ago

“Have returned a costume due to it being too small. It’s been over two weeks now and still waiting for a refund. Have also sent 2 emails chasing the refund and have heard nothing!!”

Posted 2 years ago

I am sorry that there are delays in processing your returns as our returns warehouse is operating a strict covid-secure process. Returns are being processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been dealt with. If you requested a refund, then this will be processed as soon as possible.

Posted 2 years ago

“The order arrived 3 months later because of your issues. The first time I believe that you didn't sent the pacage, because i didn't recieve any contact by DHL and the tracking of Dance Direct give informations as it was delivered at my house, and did not. The second time when arrived DHL asked me to pay a taxe fee of 81,37€. I refuse and DHL explain me that Dance Direct had sent with this option, so the parcel was returned. Just after a long talk with DHL and Dance Direct I understood what happened and resolved the situation and the order was sent for me again. I'm really disapointed with your services.”

Posted 3 years ago

Thank you for your review. Unfortunately, there was a couple of issues with DHL Portugal which were raised within the team and we worked together with you and DHL to solve as soon as possible. We believe this was resolved as per our last conversation, however, if there is any further issues that you would like to raise please do not hesitate to contact us again so that we can help resolve them too.

Posted 3 years ago

“Quite disappointed I ordered ballet leotard and skirt from the same brand in the same colour ‘sky blue’ and they’re 2 different shades of blue. I’ll keep them because I need them but I think I’ll have to buy in person to avoid this in the future. Picking staff should notice this before sending it out.”

Posted 3 years ago

I am sorry you have a colour difference between the skirt and leotard. Please can you send a photo to hello@dancedirect.com so that we can look into this.

Posted 3 years ago

“Because of Brexit, I have payed much more on taxes than in the leotard.A big problem if you order from outside UK”

Posted 3 years ago

Customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

Posted 3 years ago

“Incorrect items received, not a happy customer”

Posted 3 years ago

I am sorry you received the wrong items. Please contact hello@dancedirect.com to let them know the problem and they will help you.

Posted 3 years ago

“I ordered just a few minutes ago before making an account, after checkout I made an account and it says no orders. Is my order still coming as I have not received an email.”

Posted 3 years ago

I am checking with the IT team and will get back to you when I know what has happened.

Posted 3 years ago

I have checked and your order has been received. It will be despatched today on a 48 hour tracked Royal Mail service. Sorry for the confusion.

Posted 3 years ago

“We haven't received anything yet”

Posted 3 years ago

I am sorry you have not received your order yet. I have passed this on to the customer service team and someone will be in touch with you shortly.

Posted 3 years ago

“Haven’t received the full order, with no explanation or expected date. Free gift for £40 spend not received and the new customer discount code didn’t work. Wouldn’t order again.”

Posted 3 years ago

I am sorry you are not happy with us. The customer discount code did not work as all the items you selected were Clearance items and not eligible for the discount. Unfortunately you did not add the free gift to your order which is why you did not receive it. It is now out of stock so is no longer available. The item you have not received is JH050B-ROY-7-8 which is out of stock and we have since been informed that it has been discontinued. I will arrange for a credit to be issued to you.

Posted 3 years ago

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Dance Direct is rated 4.7 based on 6,684 reviews