Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Highly recommend shopping with Custom Gifts..My item is absolutely beautiful”

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Posted 5 years ago

“Quick delivery, all good 👍”

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Posted 5 years ago

“Great customer service. Item came well wrapped and looking perfect. Exactly what I wanted”

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Posted 5 years ago

“Excellent service delivered quickly very impressed”

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Posted 5 years ago

“Excellent Quality & super fast delivery”

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Posted 5 years ago

“The cushion was lovely, great material on the cover and the print was really nice. The cushion was plump and it will make the perfect Christmas gift for my friend. The only reason I did not give a Very Good rating was that it took a while to arrive but otherwise, all great!”

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Posted 5 years ago

“Lovely items, quick delivery. Issues dealt with quickly & professionally. Happy with my 1st shopping experience with Custom Gifts.”

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Posted 5 years ago

“Great quality & fast delivery very pleased thank you”

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Posted 5 years ago

“I love it! Absolutely incredibly it’s not ironed on customisation either it’s lovely”

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Posted 5 years ago

“Item ordered had gone missing in the post . The company were very quick to send a replacement - nice customer service and good quality product - thank you”

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Posted 5 years ago

“Excellent quality, large personalised beanbag, colours bright, brilliant price”

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Posted 5 years ago

“Absolutely perfect. Even better than I expected it to be!”

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Posted 5 years ago

“On time ,great quality , great price. would use them again”

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Posted 5 years ago

“My item arrived faulty and I have tried relentlessly to contact custom gifts but to no avail. I now have a personalised Towel as a Christmas present for my husband and I am unable to gift this due to the fraying and discolour all along the one side. It would have been nice if someone had responded to my numerous calls (where I am constantly cut off) or several emails. Thus, their customer service leaves a lot to be desired also. Needless to say, I shall not be using this company again! Joanne Silcox”

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Posted 5 years ago

Hi Joanne Thanks for your honest feedback. I am really sorry that we've let you down. I can't find any record of you contacting us which is very worrying. We will be in touch now directly to try to resolve this complaint with you. Many thanks, Tom

Posted 5 years ago

Hi Joanne Thanks for your honest feedback. I am really sorry that you are unhappy with the service you have got from us. We have tried to get in contact with you several times but have been unable to get through. Are you able to reply to our emails so that we can try to resolve your complaint with you? Please note our office hours are between 9 - 5. We are able to take calls at this time but anything outside of this will not get through. If this is not a suitable time to call for you then please contact us using our email address. Many thanks, Tom

Posted 5 years ago

“I Received my personalised Christmas eve box and it is beautiful. Something to keep forever. Thank you”

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Posted 5 years ago

“Really impressed with the quality, very good value”

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Posted 5 years ago

“Easy ordering process, good communication and speedy delivery. 1st purchase but will be back!”

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Posted 5 years ago

“Not yet received so cannot comment. Was easy to order ...”

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Posted 5 years ago

Hi Rebecca Thanks for your honest feedback. According to our tracking information your order has been delivered. We will be in touch directly with more information. Many thanks, Tom

Posted 5 years ago

“Really great quality! So so pleased with my items. Delivered right on time and the staff were very helpful! I didn’t have an email to say anything about it out for delivery (still says processing) so was unsure what was happening until it arrived. However very pleased and will definitely be ordering from here again!”

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Posted 5 years ago

“Not received my cushion yet despite chasing it up! No-one has even got back to me following my email last week!!”

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Posted 5 years ago

Hi Vicotria Thank you for your honest feedback. I am really sorry that you are not happy with the service you have recieved but I can now see that you have recieved your item and are happy with it. Please let us know if we can do anything further for you. Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews