Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,701 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Blanket received and ok. Cup received twice and broken both times... Not quite sure what else to say. Can’t work out if poor quality or wreckless delivery drivers!! Anyway, hoping to receive a third one in two-three days hopefully in one piece!!”

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Posted 6 years ago

“I ordered two items and only one arrived. The money has been taken out of my account and difficult to get a response.”

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Posted 6 years ago

Hi Angela Thanks for your honest feedback. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 6 years ago

“Service was prompt but shortly after order I received abusive messages and phone calls from a member of staff will not b using service again”

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Posted 6 years ago

Hi Donna Thanks for your honest feedback. We take claims of this manner very seriously and have already been in touch directly with you. Please can you assist us with our investigations so that we can address any issues with our service immediately. Many thanks, Tom

Posted 6 years ago

“Brilliant service .package excellent and very pleased with my purchase which was a personalized beach towel thank you”

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Posted 6 years ago

“Excellent idea for a gift, over the moon with my purchase”

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Posted 6 years ago

“Reasonably priced and great quality, very happy with my purchase 😃”

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Posted 6 years ago

“Excellent product”

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Posted 6 years ago

“Very pleased with both items i recently purchased. Thank you..”

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Posted 6 years ago

“I bought a personalised QPR towel and it is extremely thin and bad quality. I rang to complain and get a refund and no answer at all. I’ve emailed and no response! Don’t use this company.”

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Posted 6 years ago

Hi Rachel Thanks for your honest feedback. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 6 years ago

“Lovely cushion, but took twice as long to arrive.”

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Posted 6 years ago

“Great products, good quality and reasonably priced! Happy customer”

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Posted 6 years ago

“I ordered a Large personalised Aston Villa towel on the 28 November but I’ve yet to have had an email to say it’s being shipped. Is 12 days + an average waiting time ?”

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Posted 6 years ago

“I was very surprised at the good quality and printing the size was also very good”

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Posted 6 years ago

“The Christmas gifts I ordered arrived today! Really pleased with them & I hope the recipients are too!”

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Posted 6 years ago

“Very please with the towel Christmas present”

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Posted 6 years ago

“Could not fault this item I bought it for my daughter and her partner, love it”

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Posted 6 years ago

“Still not received the item I ordered about 3 weeks ago. Now have been asked to review the item I have not received! I have emailed the company but as yet have not had a reply.”

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Posted 6 years ago

Hi Rebecca Thanks for your honest feedback. I am really sorry that you have not recieved your gift - it really should have turned up by now. We will investigate this matter and be in contact with you directly to try to resolve this. I do hope this is okay. Many thanks, Tom

Posted 6 years ago

Hi Rebecca Thanks for your honest feedback. I am glad we have managed to resolve your complaint. Are you able to update your review for us? Many thanks, Tom

Posted 6 years ago

“Lovely quality personalised towel. Very pleased”

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Posted 6 years ago

“It was even better than I imagined, I would certainly shop there again.”

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Posted 6 years ago

“Arrived b4 the date stated. Love it. Thank u”

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Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,701 reviews