Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service .package excellent and very pleased with my purchase which was a personalized beach towel thank you”

Helpful Report

Posted 5 years ago

“Excellent idea for a gift, over the moon with my purchase”

Helpful Report

Posted 5 years ago

“Reasonably priced and great quality, very happy with my purchase 😃”

Helpful Report

Posted 5 years ago

“Excellent product”

Helpful Report

Posted 5 years ago

“Very pleased with both items i recently purchased. Thank you..”

Helpful Report

Posted 5 years ago

“I bought a personalised QPR towel and it is extremely thin and bad quality. I rang to complain and get a refund and no answer at all. I’ve emailed and no response! Don’t use this company.”

Helpful Report

Posted 5 years ago

Hi Rachel Thanks for your honest feedback. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Lovely cushion, but took twice as long to arrive.”

Helpful Report

Posted 5 years ago

“Great products, good quality and reasonably priced! Happy customer”

Helpful Report

Posted 5 years ago

“I ordered a Large personalised Aston Villa towel on the 28 November but I’ve yet to have had an email to say it’s being shipped. Is 12 days + an average waiting time ?”

Helpful Report

Posted 5 years ago

“I was very surprised at the good quality and printing the size was also very good”

Helpful Report

Posted 5 years ago

“The Christmas gifts I ordered arrived today! Really pleased with them & I hope the recipients are too!”

Helpful Report

Posted 5 years ago

“Very please with the towel Christmas present”

Helpful Report

Posted 5 years ago

“Could not fault this item I bought it for my daughter and her partner, love it”

Helpful Report

Posted 5 years ago

“Still not received the item I ordered about 3 weeks ago. Now have been asked to review the item I have not received! I have emailed the company but as yet have not had a reply.”

Helpful Report

Posted 5 years ago

Hi Rebecca Thanks for your honest feedback. I am really sorry that you have not recieved your gift - it really should have turned up by now. We will investigate this matter and be in contact with you directly to try to resolve this. I do hope this is okay. Many thanks, Tom

Posted 5 years ago

Hi Rebecca Thanks for your honest feedback. I am glad we have managed to resolve your complaint. Are you able to update your review for us? Many thanks, Tom

Posted 5 years ago

“Lovely quality personalised towel. Very pleased”

Helpful Report

Posted 5 years ago

“It was even better than I imagined, I would certainly shop there again.”

Helpful Report

Posted 5 years ago

“Arrived b4 the date stated. Love it. Thank u”

Helpful Report

Posted 5 years ago

“Quick efficient and great item”

Helpful Report

Posted 5 years ago

“The colouring on the Aston Villa towel I ordered was really disappointing. The claret (majority of the towel) is not at all like the correct tone, it’s very dark. I’m contemplating not giving it my son for Christmas”

Helpful Report

Posted 5 years ago

Hi Jenny Thank you for your honest feedback. I am really sorry that you are not happy with the finished product. As you may be aware, this is an officially licenced Aston Villa towel which has been approved by Villa themselves. For this reason it is suprising that we have not met your expectations. Someone will be in touch directly to try to resolve this complaint with you. Many thanks, Tom

Posted 5 years ago

Hi Jenny Thanks for your honest feedback. Just to let you know this is an official Aston Villa product which has been approved by the team themselves. We have asked for clarification but they have confirmed that the colours we are using are correct in both the image and finished product. For this reason we cannot do anything further for you on this order. Many thanks, Tom

Posted 5 years ago

“Oh wow, products are fabulous. I had to getin touch with them personally by email and I had a reply in 20 minutes. How is that for customer service. Second to none. Will definitely be using them again for personalised gifts.”

Helpful Report

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews