Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Excellent product and service”

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Posted 5 years ago

“Blanket I bought was amazing quality exactly what I wanted and an amazing price”

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Posted 5 years ago

“My mom ordered a rocking chair as a Christmas gift for my daughter from the festive gift fair in Birmingham on 16th November. When we’ve opened it for Christmas it is very damaged and broken. So we’re not very impressed with you’re product and would very much like something done about it!!”

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Posted 5 years ago

Hi Emma Thanks for your honest feedback. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“My Grandaughter loved her Harry Potter Box.”

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Posted 5 years ago

“Ordered a month in advance of Christmas 2 custom made towels. 1 arrived of average quality. Now they are denying and knowledge of the 2nd towel even though I have the receipt. DO NOT USE THIS COMPANY!”

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Posted 5 years ago

Hi Matt Sorry to hear this. I can see in our system we have 1 towel order for you which is a photo upload. Under the order number ending in 115 if you could email hello@customgifts.co.uk with the 2nd order number the team can look into this on the first day back. Thanks SM

Posted 5 years ago

“good quality nice item”

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Posted 5 years ago

“Not at all happy! Made my order at the Pet Show on the 2/11/19. Still no arrival in December. Rang and spoke to someone who stated the products I’d be sent straight out. Received nothing so called back the following week and nothing was even seen to. This man then did get the order sorted. I then received one cushion which was poor quality and was unfinished! Then I received a second order of the same cushion which was great quality. The thing is I did not receive the second cushion. So for Xmas which I originally ordered at the beginning of November I only have the cushion for my daughter, not my son. Then the people aren’t contactable until the 2nd January 2020 so this is my son without his cushion which I paid for. I will be in contact after the New Year as way from happy and want a full refund as I’ve been immensely messed about and left without a item! Really isn’t good enough!”

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Posted 5 years ago

Hi Thanks for your honest feedback. I am really sorry that we have not managed to fulfill your order for Christmas. As already stated we have arranged for a replacement to go out to you along with a partial refund as way of apology. I do hope this is acceptable. Many thanks, Tom

Posted 5 years ago

“Easy web page to follow. Quick delivery”

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Posted 5 years ago

“Quality product and reasonable price”

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Posted 5 years ago

“Purchase finally arrived after over a month of waiting, not the 10 days time frame that I’d been given when I ordered. I had to send emails/messages to 3 different places before receiving a response about my order and where it was. Unfortunately, when it finally arrived, it had a big stain across the front, like someone had wiped dirty fingers across it. As it was an Xmas gift and I’d already waited a long time, I was reluctant to send it back/make a complaint. I have now washed the product, the stain has come out and I’m happy with it. To sum up, the product is great but the customer service could be much improved.”

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Posted 5 years ago

Hi Thanks for your honest feedback. I am really sorry we have let you down on this order. We are currently reviewing internal processes to ensure we are fulfilling the best customer service possible. This will hopefully mean that future customers do not have the same issues as you. I will be in touch directly with some compensation for you. Many thanks, Tom

Posted 5 years ago

“Great service fast delivery quality of item was fantastic”

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Posted 5 years ago

“Quick delivery, quality products. Overall very happy with every aspect of our purchase.”

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Posted 5 years ago

“Very good quality towels, i have bought for myself and for others as gifts and would buy more. Great delivery times too considering they had to be personalised.”

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Posted 5 years ago

“Hi, I am sorry I was not impressed with the goods but I did get a refund SH”

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Posted 5 years ago

Hi Sandra Thanks for your honest feedback. I am sorry that you haven't got a refund for your order I will action this now. Many thanks, Tom

Posted 5 years ago

“Great value, easy to use website, arrived on time”

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Posted 5 years ago

“My cushion is really good quality and has come out looking amazing. Can’t wait to give it for Christmas and see my partners reaction”

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Posted 5 years ago

“Thank you for my order It was promptly delivered I will have to wait when my daughter opens it on Christmas Day All the best Mrs Wilson”

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Posted 5 years ago

“Just what I wanted”

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Posted 5 years ago

“Great personalised product and fast delivery A+”

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Posted 5 years ago

“Lovely item thanks. Great quality”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews