Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Great product in a short space of time.”

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Posted 5 years ago

“Good service would recomend to anyone towel just what I ordered”

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Posted 5 years ago

“product looks very nice will do for my Hols”

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Posted 5 years ago

“Beautiful towels great quality and arrived earlier than expected”

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Posted 5 years ago

“Fast service. Nice cushion. Would have liked more space for name.”

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Posted 5 years ago

“Very happy with product and service. After receiving item with a problem and speaking to a rep I was sent a replacement in great condition. Order received very quickly too.”

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Posted 5 years ago

“Absolutely dreadful - I ordered a duvet set on 6th January and didn’t hear anything until I sent an email on 21st asking what had happened to my order. I received a reply later that day advising me of production problems and that they “hope” to have my order shipped within a further 2 weeks. In the meantime I have a very disappointed 6 year old to console. I would have thought an email to advise me of any delay as soon as it vas apparent that there were problems should have been the least I could expect; I’d advise prospective customers to look elsewhere.”

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Posted 5 years ago

Hi David Thanks for your honest feedback. I am really sorry that we have had issues with your order. We have had issues with the quality of our bedding so have been trying to find a replacement supplier. I do hope that you can appreciate we would rather send out an order late that is to the highest quality, than send something out on time that is not of a satisfactory quality. I can only apologise that you were not contacted. We have been contacting all customers about this and offering replacements or refunds but it appears that you were missed. I can only apologise for this. We will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Quick delivery and the item was lovely”

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Posted 5 years ago

“Great service and product! Thank you!”

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Posted 5 years ago

“This is the worst online service I have experienced!!”

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Posted 5 years ago

Hi Susan Thanks for your honest feedback. I am sorry that were not happy with the service that you recieved from ourselves. It does look like we have now resolved your complaint with you so I do hope that you can update your review. Many thanks, Tom

Posted 5 years ago

“Could not fault our towels they are really soft well worth every penny”

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Posted 5 years ago

“Hi, I received the blanket I purchased from you and it was well worth the wait and also price, such great quality! However the only criticism I have is that it must of got damaged in transit as it was re-sealed and unfortunately there was a little black mark on the blanket, that's the only reason I never gave 5*. Possibly have a extra bit of packaging to protect the products? But overall would definitely buy from you again. Many Thanks, Lauren.”

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Posted 5 years ago

“Lovely item, arrived super quickly too”

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Posted 5 years ago

“Excellent service and items exactly as described, very fast delivery, faultless performance”

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Posted 5 years ago

“Love it cannot wait to go on holiday with my fantastic towel.”

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Posted 5 years ago

“Great price,easy to order and good quality”

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Posted 5 years ago

“I'm very happy with my blanket. It's comfy, beautiful, soft and warm ❤️ I highly recommend Custom Gifts. Great products, quick despatch. Love it.”

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Posted 5 years ago

“To be honest, I can’t really comment as I never actually received my purchase! Custom Gifts were really good at responding & investigating the issue but the delivery never actually reached me!”

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Posted 5 years ago

“Sorry, but I ordered my product 3 weeks ago & im still waiting for it”

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Posted 5 years ago

“I ordered a cushion with my dogs name on it. The cushion was a light green colour when it arrived. When I ordered the colour was shown but I thought it was cream. I emailed and spoke to the team and they kindly reprinted the cushion in cream free of charge. I am ever so pleased with it. Thanks to all your team.”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews