Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Great product, arrived in good time good value for money”

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Posted 5 years ago

“Haven’t received anything yet.”

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Posted 5 years ago

Hi Laura This is a review request for a Sheffield Wednesday towel. Thanks

Posted 5 years ago

“The large towel is better than I expected, the gift was well appreciated and such a great quality!”

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Posted 5 years ago

“Great just what needed for freind Christmas present”

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Posted 5 years ago

“Great quality product, delivered quickly (considering so close to Christmas) & email support was excellent. Will def use this website again, no hesitation in recommending. Anne McInnes”

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Posted 5 years ago

“Great product. Personalised arsenal towel for my son. Took a while to arrive but after emailing them was very satisfied that item would come in time for Xmas, I understand it’s a busy time.”

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Posted 5 years ago

“I did not receive my item I have tried contacting you but you didn’t reply, Please can someone ring me Caroline Flynn on 07732 352766 I ordered a large Arsenal personalised Towel with the name Flynn McLean at the beginning of December It’s a Christmas present”

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Posted 5 years ago

Hi Caroline Thanks for your honest feedback. I am really sorry you still have not recieved your item. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Worst company to deal with took my money but never sent the gift for my goddaughter. Then never got back to me when I contacted them 3 times. Do not use them”

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Posted 5 years ago

Hi Lucy Sorry to hear about this. I cannot see you making contact with us. Our offices are closed until January 2nd where i will be more than happy to look into your order. Thanks

Posted 5 years ago

“Ordered on the 5th December, item marked as made and dispatched within 5 days on the website, it’s now the 22nd and it still hasn’t been delivered. Not much I can really review.”

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Posted 5 years ago

Hi Sally Sorry to hear this and i believe the team have rearranged sending a replace with DPD for delivery tomorrow for you Thanks SM

Posted 5 years ago

“towel if for a Christmas present. my nephew will love it with his name on. good quality and came on time. would recommend this site.”

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Posted 5 years ago

“Fast service, quality appears good . I’ll probably shop here again.”

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Posted 5 years ago

“Lovely gift, fast service!”

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Posted 5 years ago

“Brilliant. This is idea is genius. Loved it”

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Posted 5 years ago

“Love it good quality fast delivery gonna make a perfect present for the hubby”

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Posted 5 years ago

“Very good product in time for Christmas! Not much information given when ordered but did get a response fairly quick when I emailed :)”

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Posted 5 years ago

“Excellent gifts”

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Posted 5 years ago

“Just what I wanted. Personalised towels. Writing very clear! Would recommend”

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Posted 5 years ago

“I'm sure I would have loved it but unfortunately I never received it in the post.p”

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Posted 5 years ago

Hi Corinne Hopefully you have now had your order delivered. Thanks SM

Posted 5 years ago

“Hadn’t heard about my delivery so contacted customer service for an update. Amazing! Jared took control sorted this out and I had my items within 3 working days Well worth it!”

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Posted 5 years ago

“I placed an order on the 16th November for a personalised Celtic Duvet cover to this date I still haven’t received it a month on and we’re now less than a week away from Christmas and I’m going to have a unhappy wee boy if this doesn’t arrive in time! I had to chase them last week they should be letting there customers know if they have problems dispatching items very badly organised.”

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Posted 5 years ago

Hi Steph Thanks for your honest feedback. I am really sorry for the difficulties we've had with your order. We're currently reviewing our systems to try to prevent future customers from being let down in the same way you have been. I am glad we have managed to resolve your complaint with you now but please let me know if you need anything further. Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews