Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“had two cushions made with pets photo,s on one brilliant, one not so good,mainly down to me,be carefull if your pet has a very dark coat because it is all done online you need to choose a lighter background”

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Posted 5 years ago

“The clarity of the photo on the cushion i ordered was amazing. Thank you custom gifts i will certainly use you again.”

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Posted 5 years ago

“I was happy with how quickly my order came and with the service provided when I had queries. Lovely product and came in good packaging”

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Posted 5 years ago

“Great gift, My dad really liked it!”

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Posted 5 years ago

“Ordered a vegan marshmallow toasting set as a Christmas present for my vegetarian brother. I was sent one containing bovine gelatine. I contacted the company twice asking for the correct item to be sent but had no response. I appreciate that mistakes happen but to not respond to queries is just not good enough. I wouldn’t order from them again.”

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Posted 5 years ago

“This was a birthday present. Material seems good quality and personalisation was perfect.”

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Posted 5 years ago

“Good quality product delivered on time pleased overall”

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Posted 5 years ago

“Custom Gifts were extremely helpful and professional. When there was an error with my original order which was a Christmas present they went out of their way to fix this... and all was sorted to my satisfaction a few days before Christmas! Brilliant service from Custom Gifts and I will recommend them to my friends.”

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Posted 5 years ago

“😍😍😍😍😍😍”

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Posted 5 years ago

“Impeccable service, my goods got lost !! Replaced speedily so that they arrived in time for Christmas- no fuss at all. Recipients loved them. THANK YOU - definitely use you again !!!”

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Posted 5 years ago

“Very Happy with my purchase. It was just as I expected, of good quality and delivered on time”

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Posted 5 years ago

“Package arrived quickly, and was well received by the birthday girl... Job well done!”

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Posted 5 years ago

“Wow love my cushions they are so firm would highly recommend”

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Posted 5 years ago

“Ordered 2 marshmallow toasting kits as presents, however they didn’t arrive. Emailed and had a response within a few hours advising it showed the kits had been delivered a week earlier, but offered either a refund (as I hadn't received them) or they could post again. I opted for replacement and they arrived next day! Really impressed with service and will definitely order again.”

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Posted 5 years ago

“Very pleased with purchase prompt delivery good quality”

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Posted 5 years ago

“Love my cushion personalised with photo of my dog. Quick ordering and delivery.”

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Posted 5 years ago

“Unique friends themed personalised cushion, brilliant quality and one of the best presents I bought!”

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Posted 5 years ago

“didn't receive all of the santa sacks I ordered. only one. and it was incorrect. poor service. wont be using again. wasted a lot of money.”

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Posted 5 years ago

Hi Rosie Thanks for your honest feedback. Our courier is stating that this order has been delivered on 6th December. We will be in touch directly with more information. Many thanks, Tom

Posted 5 years ago

“Great personalised towel for my husband, he loves it. Good quality, and quick delivery. Thank you!”

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Posted 5 years ago

“Ordered 2cushions with pictures on delivery was fast quality excellent price really good...perfect love them”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews