Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a personalised Nottingham Forest towel for my Dad for his birthday (his request)! The service was fine - it arrived on time - but the quality of the towel was awful. So bad that we didn't end up giving it as a present as intended and it'll probably just get used for towelling down the dog...!”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I am really sorry you are unhappy with the product you have recieved. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Ordered a towel 2and a half weeks before my holiday, it did not arrive delivered to an address not mine, now on holiday in Corfu minus towel, and heard nothing from custom gifts after many complaints, disgusted with the company”

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Posted 5 years ago

“No goods received after 2-3 weeks of waiting”

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Posted 5 years ago

“I am being asked to Review an item that I haven’t even received yet. I have contacted your customer services twice to say where is my item, first time I was told my item is due to be sent Monday and will receive a notification from shipping company. By Wednesday had not received this email/text so contacted customer service via Facebook messenger and Jared tells me it’s being sent and I should receive it by the weekend! No item Has been delivered yet! Think il be on the phone again”

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Posted 5 years ago

Hi Rebecca I have just messaged you on Facebook confirming your parcel is due to be delivered today with Yodel. Thanks

Posted 5 years ago

“Lighters enamel falling off and battery poor”

Helpful Report

Posted 5 years ago

Hi Kevin Thank you for your honest feedback, however I think this is review is written in error. I can see that you have ordered an Aston Villa beach towel and not a lighter. Would you mind updating your review to reflect the quality of the towel and the service you have recieved from us? Many thanks, Tom

Posted 5 years ago

“I would love to write a review of how wonderful my new beach towel is but I still haven’t received it over 5 weeks later”

Helpful Report

Posted 5 years ago

Hi Christopher Thank you for your honest feedback. I'm really sorry that your order has not been recieved. I can see that it was despatched on the 30th July and so should have been recieved no later than the 2nd August. We will be in touch directly in regards to this. I do hope that our actions in trying to resolve this for you demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith within us as a company. Many thanks, Tom

Posted 5 years ago

“I have never received this my towel.”

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Posted 5 years ago

Hi Debra Thank you for your honest feedback. I'm really sorry that your order has not been recieved. I can see that it was despatched on the 20th August and so should have been recieved no later than the 22nd August. We will be in touch directly in regards to this. I do hope that our actions in trying to resolve this for you demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith within us as a company. Many thanks, Tom

Posted 5 years ago

“I received two towels I had purchased , washed them before use and they went all bobbly and looked about 5 years old, sent an email complaining and was asked to send photos, I have done as asked and heard nothing else!! These were presents that I couldn’t give due to the poor quality of them!! Please help!”

Helpful Report

Posted 5 years ago

Hi Vicky Thanks for your honest feedback. I'm really sorry that we have not got back to you in regards to your complaint. I have checked our customer inbox and cannot find any record of your email. Would you mind resending the email so we can look to try to resolve your complaint with you? Many thanks, Tom

Posted 5 years ago

“What did I purchase”

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Posted 5 years ago

Hi Patricia Thanks for your honest feedback. We will be in touch directly to discuss the details of this one star review and to hopefully try to resolve any complaint you may have. We would appreciate your cooperation in this matter. Many thanks, Tom

Posted 5 years ago

“Your be lucky if you even receive the gift, I order two mugs and they never came, so I wrote to the seller and got nothing back! They eventually replied and said they would send two more out. Yeh they lied. I would never order from these again!”

Helpful Report

Posted 5 years ago

Hi Ann Thanks for your honest feedback. I can see that you have only ever ordered once from us - and it was a holiday beach towel. Would you mind updating your review to reflect the quality of the towel you recieved as well as any comments around the service? We do welcome all feedback at Custom Gifts however this review does appear to have been written in error so I would appreciate if you could revise it. Many thanks, Tom

Posted 5 years ago

“I'm still waiting for someone form Custom Gifts to get back to me - on an incorrect order that ruined a surprise for my wife! Terrible. Won't use again and waiting for a refund and a new personalized gift to come out with THE CORRECT SPELLING OF MY WIFE'S NAME. Thank you.”

Helpful Report

Posted 5 years ago

Hi Simon Thanks for your honest feedback. I'm really sorry that there has been an issue with your order. Some one will be in touch shortly to resolve this complaint with you. I do hope that our actions in resolving your complaint do demonstrate the sincerity of our apologies and go some way to restoring your faith in us as a company. Many thanks, Tom

Posted 5 years ago

“I didn't receive my order, so not best happy!”

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Posted 5 years ago

Hi Julie Thank you for your honest feedback. I'm really sorry that your order has not been recieved. I can see that it was despatched on the 14th June and was deklivered on 17th July as per our delivery guarentee and was signed for by a neighbour. We will be in touch directly in regards to this. I do hope that our actions in trying to resolve this for you demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith within us as a company. Many thanks, Tom

Posted 5 years ago

“Not sure ive received this yet. Ordered for my daughter's 21st to give her while on holiday. Would take 10 days, not bad as we had 15 days before departure.. Left to go on holiday, gift still not received so no extra gift to surprise her with on her 21st birthday on holiday. Not a happy customer!!!”

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Posted 5 years ago

“Still waiting for product of Leeds united towel to be delivered.not impressed.”

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Posted 5 years ago

“The service received has been soo disappointing. I am still waiting on one of my items, after 6 emails and 2 promised resendsand now over 2 months my order has still not been fulfilled despite you receiving payment immediately.”

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Posted 5 years ago

“STILL WAITING FOR IT!!!”

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Posted 5 years ago

Hi Robert I am sorry to hear that you are still awaiting your order. We will be in touch directly to resolve this with you. Please do not hestiate to contact us directly if you require any further assistance. Many thanks, Tom

Posted 5 years ago

“Don’t use this site if you want the product in 10 days as they take 7 days to process your order then use snail post (and tell you your product is out for delivery) complete nightmare company. I’ve received goods from the USA quicker than this mob. Ps read the tiny print first... as they will try to catch you out when the product is no use to you (I didn’t have the option of 0 stars)”

Helpful Report

Posted 5 years ago

Hi Jeff Thank you for your review. I am sorry you feel this but it does clearly state on the ordering page the time it takes to process the order and ship it to you. We shipped within the time frame. There is no small print to catch you out. All of our T's&C's are public on our site and would never be hid from any of our customers. Thanks SM

Posted 5 years ago

“Ordered customised towl but arrived with no name VERRY disappointed”

Helpful Report

Posted 5 years ago

Hi Pete Thanks for your honest feedback. I'm really sorry that you are not happy with the order recieved. I can see that you have placed an order for a non-personalised towel. To avoid mistakes with personalisation occuring, we offer a number of places to check personalisation when placing your order. You can see a preview of the product on the product page. You can also see personalisation on the basket, as well as on the order confirmation page and confirmation email. I'm sorry that you have had issues with our order process however we do feel that we have as many safeguards in place to prevent this kind of mistake as possible. Please contact us directly if you would like to discuss this further. Many thanks, Tom

Posted 5 years ago

“Still awaiting delivery, it was for a birthday present. Had to buy something else 😡”

Helpful Report

Posted 5 years ago

Hi Lana Thank you for your honest feedback. The system is supposed to send a review request after your order has been delivered however we have had an issue with this sending out too soon, and a number of customers have received this email too early. I do hope that you can understand this was in error and your review does not reflect the quality of service, nor the quality of the item purchased, which is typically exemplary based upon the other reviews listed here. May we ask that you update your review now that your item has been received? Many thanks, Carol

Posted 5 years ago

“Very thin and poor quality, not worth the money.”

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Posted 5 years ago

Hi Michelle Thanks for your honest feedback. I'm really sorry that you are not happy with the product you have recieved. We use customer feedback to try to improve our service for future customers so I would like to thank you for your honest feedback. We will be in touch directly to try to resolve this for you. Many thanks, Tom

Posted 5 years ago

Hi Michelle Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews