Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

“When washed covered with white bits looks awful will be returning for refund”

Helpful Report

Posted 6 years ago

Hi Thanks for your honest feedback. I'm really sorry to hear that you are not happy with your order. Let me extend me apologies for this. We pride on our UK manufacturing and our customer service, whilst we have let you down initially I do hope you will give us an opportunity to make up for this. A member of our team has been in contact with you. Many thanks, Harrison

Posted 6 years ago

“Bought an SAFC beach towel. The quality is very poor and towel is very thin. The white ball outline is bright pink rather than white. I have tried to contact them about arranging a refund but no joy so far!”

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Posted 6 years ago

Hi Thanks for your honest feedback. I'm really sorry to hear that you are not happy with your order. Let me extend me apologies for this. We pride on our UK manufacturing and our customer service, whilst we have let you down initially I do hope you will give us an opportunity to make up for this. A member of our team has been in contact with you. Many thanks, Harrison

Posted 6 years ago

“I was extremely disappointed with the towel I ordered the colour was was not the same I'm as the colour on a football kits etc it should be claret but it's definitely purple and customer service have refused to do anything about it”

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Posted 6 years ago

Hi Judy Thanks for your honest feedback. As was stated when we initially heard from you through email - these products are officially licenced by the club. We have had guidance on which colours to use as well as full approval to sell the products as they are. I am sorry you are not happy with the colour of your towel however there is little we can do for you in this instance, as we are only authorised to sell the towels in the colour they come. This is in fact the only complaint we have had to this regard, however we will continue to monitor complaints and, should we feel that there is an issue, we will go to the clubs directly to seek further guidance. Many thanks, Tom

Posted 5 years ago

“Quality was very poor, not happy with it .”

Helpful Report

Posted 6 years ago

Hello Thank you for your honest feedback. I’m really sorry that you are disappointed with your order. At Custom Gifts we pride ourselves on our UK manufacturing and our customer service. Whilst we have let you down in the first instance, I do hope you will give us another opportunity to get this right. We will be in contact directly to try to rectify this. I do hope our actions demonstrate the sincerity of our apologies. Many thanks, Harrison

Posted 6 years ago

“How can I write a review when I haven't received the product I ordered”

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Posted 6 years ago

“Arrived today very poor quality. Top of towel is frayed and discoloured not happy at all”

Helpful Report

Posted 6 years ago

Hello Thank you for your honest feedback. I’m really sorry that you are disappointed with your order. At Custom Gifts we pride ourselves on our UK manufacturing and our customer service. Whilst we have let you down in the first instance, I do hope you will give us another opportunity to get this right. We will be in contact directly to try to rectify this. I do hope our actions demonstrate the sincerity of our apologies. Many thanks, Harrison

Posted 6 years ago

“When I placed the order I personalised the item but when it arrived there was no personalisation, I emailed about the issue and was informed that this had never been an issue before and therefore it must have been an error when placing the order, I.e. my error!!! I did select to personalise the item as I even got a preview of the item showing me the towel with the name on it so in my opinion it was a system error!! There was no offer to help so not impressed at all as this was for my sons 16th Birthday”

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Posted 6 years ago

Hi Michelle I'm really sorry with the service you have recieved from us in this instance. We pride ourselves on our UK manufacturing as our customer service and I do not feel that we have lived up to our own high expectations in this instance. We will be in contact directly to try to rectify this complaint with you. I do hope that our actions do demonstrate the sincerity of our apologies. Many thanks, Tom

Posted 5 years ago

“was very disappointed with my purchase and didnt get much satisfaction when I emailed the company wont be buying from them again”

Helpful Report

Posted 6 years ago

Hi Julie Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“For£23 I THOUGHT THE QUALITY OF THE TOWEL IS VERY POOR AND IM MORE THAN LIKELY SENDING IT BACK FOR A FULL REFUND”

Helpful Report

Posted 6 years ago

Hello Thank you for your honest feedback. I’m really sorry that you are disappointed with your order. At Custom Gifts we pride ourselves on our UK manufacturing and our customer service. Whilst we have let you down in the first instance, I do hope you will give us another opportunity to get this right. We will be in contact directly to try to rectify this. I do hope our actions demonstrate the sincerity of our apologies. Many thanks, Harrison

Posted 6 years ago

“This item has not turned up and currently under investigation happy to review again after this issue is resolved . Jason”

Helpful Report

Posted 6 years ago

Hi Jason Sorry to hear this. To save time and keep you waiting we have arrange a reprint to be printed today for you. It should be sent by tomorrow so you will have latest on Monday Thanks SM

Posted 6 years ago

“I am based in Australia and ordered a custom gift to be delivered for Mothers Day in March this year. The website said it was in time to be delivered for Mothers Day. The payment was made, no gift was delivered, I called and was advised it would still be delivered and I would get a refund and this would be investigated. I was ok with that these things do happen.... However 4 months on I get a request to write a review, but still no gift delivered and no refund..... Hopefully this is a one off, but if you are oversea's and think this is a good idea to get a gift to someone in the UK, maybe try inter flora !”

Helpful Report

Posted 6 years ago

Hi Alan Thank you for your honest feedback. I'm really sorry for the experience you received from us - firstly in not getting your order and then in not receiving the refund in a timely matter. I can see that this was requested however must have been missed by our finance team. I will get this processed for you now. With regards to the redelivery it is well past the window with which we can investigate this matter. Whilst I can understand your frustrations in contacting us again in regards to this matter however I cannot do anything further here for you. I do hope that us processing the refund for you now does go some way to restoring your faith in us as a business. Many thanks, Tom

Posted 6 years ago

“Ordered 2 items for my daughters graduation, recieved one the other didn’t arrive...no telephone number to contact you...emailed you regarding other item 3 days ago have had no reply...very poor customer service...would not recommended you to anyone”

Helpful Report

Posted 6 years ago

Hi Lorraine Thank you for your honest feedback. Please accept my sincere apologies for the delay in your delivery. Unfortunately we had sold out of the product and had to reorder them in for you which caused a significant delay. As way of apology you will receive a refund of your delivery charge, which is entirely fair as we did not meet the required delivery window. I do hope this goes some way to demonstrating the sincerity of our apologies. I will be in contact directly to confirm this, and also to discuss how you contacted us as I can see no record of this within our email platform. We will need to ensure that all future customers are able to contact us so I would appreciate your cooperation. Many thanks, Tom

Posted 6 years ago

“So, I ordered a personalised towel, and that’s where it all went drastically wrong.!!! The towel was faulty on arrival so I emailed customer services and they informed me they would re-print. Because of the design and quality and customer service I decided to order another one for someone else. Whilst waiting for the reprinted one to arrive I received 2 of my 2nd order, of which I only requested one.! After another email explaining what had gone on, I am still waiting for my initial order to be re-printed and sent to me, even though my nephews birthday has been and gone so it’s a useless present anyway.! 7 days ago I emailed customer service explaining everything and I’m still waiting for a reply.!! 100% appalled, disappointed & upset.!! Please be aware when ordering, you probably won’t get what you want.!!!!”

Helpful Report

Posted 6 years ago

Hi Tracey Thanks for your honest feedback. From looking at the details of your order it seems that this complaint has already been resolved. I can see that you have received and signed for a total of four orders from ourselves - the two initial orders and the two redeliveries. It does sadden me to see that you feel that you have still not got adequate service from ourselves, and are stating you have not recieved your second redelivery when our records show you have signed for it. I will be in contact directly to see if there is anything further we can do here and I will apologise if any of our records are incorrect however from looking at them it does appear as if everything has been resolved. Many thanks, Tom

Posted 6 years ago

“I still haven’t received my order!”

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Posted 6 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Ordered a Sunderland towel before Father’s Day for my dad, I still haven’t revived it?”

Helpful Report

Posted 6 years ago

Hi Caitlin I'm really sorry that you have not received your item, I can see that it has been despatched and so you should have received it by now. I will be in touch directly to arrange a resolution with you on this but please let me extend my thanks for contacting us about this issue and giving us a chance to set things right. Many thanks, Tom

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts Reviews