Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

“I havent recieved anything yet how can i review you”

Helpful Report

Posted 5 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Unfortunately after opening I found it has been printed in correctly, I asked for LEE but it has come with LEE HURDLE on it , as my name is Lee Jones I would like a replacement sending ASAP , Regards Lee Jones”

Helpful Report

Posted 5 years ago

Hi Lee Thank you for your honest feedback. I'm really sorry you have received the wrong towel - clearly the orders have been messed up. Mistakes do happen and I am really sorry that you are one of the unfortunate ones. We will arrange for your order to go out again as soon as possible. I do hope that the speed at which we will resolve this for you demonstrates the sincerity of our apologies and hopefully goes some way to restoring your faith with us. Many thanks, Tom

Posted 5 years ago

“Never been asked to write a review before actually receiving the product. This item was bought for my holiday NEXT WEEK so look out for another review if the product doesn’t arrive within the time YOU said it would”

Helpful Report

Posted 5 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Still not received my order yet”

Helpful Report

Posted 5 years ago

Hi Mark Thank you for your honest feedback. The system is supposed to send a review request after your order has been delivered however we have had an issue with this sending out too soon, and a number of customers have received this email too early. I do hope that you can understand this was in error and your review does not reflect the quality of service, nor the quality of the item purchased, which is typically exemplary based upon the other reviews listed here. May we ask that you update your review once your item has been recieved? Many thanks, Carol

Posted 5 years ago

“Still awaiting the item been 2 weeks now still not arrived!wanted it for holiday I will not be ordering again.”

Helpful Report

Posted 5 years ago

“I’m still awaiting my order yet cant find out how to get in touch😡😡😡😡 it was for my sons 30th birthday”

Helpful Report

Posted 5 years ago

“I haven’t received my order yet”

Helpful Report

Posted 5 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Not received item yet!!”

Helpful Report

Posted 5 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“It hasn't actually arrived yet”

Helpful Report

Posted 5 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Good idea but towel is absolutely rubbish quality, don’t waste your money,”

Helpful Report

Posted 5 years ago

Hi Ann Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“I ordered a product on 6th of August 19 for a birthday gift on the 14th of August 19. Website stated it is usually delivered in under 5days so i went ahead and purchased. Birthday has been and gone and still no delivery...not even a despatch email. I have contacted them twice now via email and tried to ring with a number i found on google, but still no reply. Why oh why does this kind of shoddy service seem to be the norm whenever you go to buy anything online these days !!! So so angry my suprise gift for a special birthday was ruined!”

Helpful Report

Posted 5 years ago

Hi Catherine I am sorry to hear this. I have just checked and we have replied to your email. Please can you check your junk box as some times our emails appear in here. Thanks SM

Posted 5 years ago

“Item never turned up; fobbed off several times. contacted custom gifts and they said they dont know what’s happened and they will send another one. IT WAS A BIRTHDAY GIFT!!!!!! I have asked for a refund.”

Helpful Report

Posted 5 years ago

Hi Bernard Thanks for your honest feedback. I'm really sorry that we could not deliver your order on time. The order you placed was not guarenteed for delivery before your occasion so we could never guarentee delivery in time, but I can only apologise that we missed the occasion. We would ask that you consider the delivery guarantee window before ordering so to avoid disappointment in the future. As we had missed your occasion we have refunded your order as a gesture of goodwill, however we were under no obligation to do this due to the above reason. I do hope that this goes some way to restoring your faith in our company. Many thanks, Tom

Posted 5 years ago

“I have not received my order as yet”

Helpful Report

Posted 5 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Only one of my 2 orders have been delivered , sent email but no reply as yet”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I'm really sorry to hear that you are not happy with your order. Let me extend my apologies for this. We pride on our UK manufacturing and our customer service, whilst we have let you down initially I do hope you will give us an opportunity to make up for this. A member of our team will be in contact with you. Many thanks, Harrison

Posted 5 years ago

“I can’t review an item I have not yet received !”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I'm really sorry to hear that you are not happy with your order. Let me extend my apologies for this. We pride on our UK manufacturing and our customer service, whilst we have let you down initially I do hope you will give us an opportunity to make up for this. A member of our team will be in contact with you. Many thanks, Harrison

Posted 5 years ago

“Very poor. I’m actually going to contact the seller as I’m not happy that they have sent out my sons towel, with an obvious fault. The stitching has snagged by his name and it’s looks dreadful. I’d have thought it should have been picked up before posting it out.”

Helpful Report

Posted 5 years ago

Hi Kelly Thanks for your honest feedback. I'm really sorry we couldn't get your order right initially. I can see that we have now resolved your complaint and you were happy with the second towel we had sent out. Could I please ask that you update this review to reflect the service and quality of the second order your recieved? Many thanks, Tom

Posted 5 years ago

“How can you ask for a review when it has bit been recieved ?”

Helpful Report

Posted 5 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Very poor quality, although good, speedy, efficient service.”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I'm really sorry to hear that you are not happy with your order. Let me extend my apologies for this. We pride on our UK manufacturing and our customer service, whilst we have let you down initially I do hope you will give us an opportunity to make up for this. A member of our team will be in contact with you. Many thanks, Harrison

Posted 5 years ago

“I haven’t received my items yet?”

Helpful Report

Posted 5 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Why ask for a review when I haven't received the item ??? It might be good - it might be bad but until I receive what I ordered I cannot give a true review. As it is you are asking silly questions - a pipe dream”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts Reviews