Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order withg custom gifts for several items on the 29th November, as of yet I have recieved 1 item. I have contacted custom gifts several times regarding my missing items, I am still waiting for a reply....I WILL HAVE 3 VERY DISAPPOINTED CHILDREN ON CHRISTMAS MORNING!!!!”

Helpful Report

Posted 5 years ago

Hi Catherine Thank you for your reviews. Hopefully all your items have now been delivered. Thanks SM

Posted 5 years ago

“Most unhelpful company I have ever ordered from. Ordered a gift a month ago and I have still not received it. Tried to get in contact with the company multiple times and have had no response. Word of advise to everyone, do not order from them. Absolute joke.”

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Posted 5 years ago

Hi Shannon Thanks for your honest feedback. I am really sorry for the issues we have had with your order. I am glad we have managed to resovle your complaint now but please let me know if you need anything further. Many thanks, Tom

Posted 5 years ago

“Unfortunately I am still waiting on the bean bag I ordered so cannot comment on the quality - I did e mail customer services to ask for an update on dispatch times and was told it takes 10 days to go through the system and it is now 17 days since I ordered it with no further update. Maybe you could install a better tracking system to keep customers updated.”

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Posted 5 years ago

Hi Eileen Thanks for your honest feedback. I do hope that you can revise this listing now that your order has been delivered? Many thanks, Tom

Posted 5 years ago

“Still waiting for an order from nearly a month ago!! Emailed 6 days ago, still no reply Very disappointing..”

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Posted 5 years ago

Hi Max Thanks for your honest feedback. I am sorry there has been a delay on your order. We have got your items ready to be shipped this week and so I do hope you are happy with the towels when you recieve them and would like to update your review accordingly. Many thanks, Tom

Posted 5 years ago

“I ordered 2 items over a week ago, only one has arrived which is actually the item that was due to take longer. I have no order confirmation (not even in my junk mail) and I have had no response from several contact forms I have sent! It is a christmas gift i am still waiting on so need to get this sorted! Not very good considering you have to pay for delivery”

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Posted 5 years ago

Hi Thanks for your honest feedback. I do hope that you can revise your listing now that it has been delivered in time for Christmas? Many thanks, Tom

Posted 5 years ago

“Very disappointed with the substandard quality of the towel I ordered”

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Posted 5 years ago

Hi Christine Thanks for your honest feedback. Someone will be in touch directly to try to resolve this complaint with you. Many thanks, Tom

Posted 5 years ago

“Mug l ordered was all broken . Waiting for replacement”

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Posted 5 years ago

Hi Lisa Thanks for your honest feedback. I trust that you should have now recieved your replacement. Would you mind updating this review? Many thanks, Tom

Posted 5 years ago

“I ordered two items and only one arrived. The money has been taken out of my account and difficult to get a response.”

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Posted 5 years ago

Hi Angela Thanks for your honest feedback. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“I bought a personalised QPR towel and it is extremely thin and bad quality. I rang to complain and get a refund and no answer at all. I’ve emailed and no response! Don’t use this company.”

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Posted 5 years ago

Hi Rachel Thanks for your honest feedback. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Still not received the item I ordered about 3 weeks ago. Now have been asked to review the item I have not received! I have emailed the company but as yet have not had a reply.”

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Posted 5 years ago

Hi Rebecca Thanks for your honest feedback. I am really sorry that you have not recieved your gift - it really should have turned up by now. We will investigate this matter and be in contact with you directly to try to resolve this. I do hope this is okay. Many thanks, Tom

Posted 5 years ago

Hi Rebecca Thanks for your honest feedback. I am glad we have managed to resolve your complaint. Are you able to update your review for us? Many thanks, Tom

Posted 5 years ago

“Never brought such a poor quality item as this before.. Sent numerious emails asking for a refund,but no reply! The towel is a black thin transparent felt like material on one side so when rubbed or touched you are covered in black smudge marks and you can see through to the other side of the towel ! Plus its been very badly finished off on the overlocking around the edge with lots of threads.This was a Nottingham Forest personalised Towel for my grandson as part of his christmas present! very disappionted..Will NOT use this site again..”

Helpful Report

Posted 5 years ago

Hi Linda Thanks for your honest feedback. I am really sorry that you are not happy with your order. Someone will be in touch to try to resolve this complaint with you. Many thanks, Tom

Posted 5 years ago

Hi Linda Thanks for your honest feedback. I am sorry that we have had issues with your order but am glad that we have managed to resolve your complaint. Many thanks, Tom

Posted 5 years ago

“Well it hasn’t even arrived”

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Posted 5 years ago

Hi Sonia Thanks for your honest feedback. According to our records it appears that your item has already been delivered. We will be in touch with more details. Many thanks, Tom

Posted 5 years ago

Hi Sonia Thanks for your honest feedback. I am sorry that we had issues with your order however I am glad we have now managed to resolve this with you. Many thanks, Tom

Posted 5 years ago

“My item arrived faulty and I have tried relentlessly to contact custom gifts but to no avail. I now have a personalised Towel as a Christmas present for my husband and I am unable to gift this due to the fraying and discolour all along the one side. It would have been nice if someone had responded to my numerous calls (where I am constantly cut off) or several emails. Thus, their customer service leaves a lot to be desired also. Needless to say, I shall not be using this company again! Joanne Silcox”

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Posted 5 years ago

Hi Joanne Thanks for your honest feedback. I am really sorry that we've let you down. I can't find any record of you contacting us which is very worrying. We will be in touch now directly to try to resolve this complaint with you. Many thanks, Tom

Posted 5 years ago

Hi Joanne Thanks for your honest feedback. I am really sorry that you are unhappy with the service you have got from us. We have tried to get in contact with you several times but have been unable to get through. Are you able to reply to our emails so that we can try to resolve your complaint with you? Please note our office hours are between 9 - 5. We are able to take calls at this time but anything outside of this will not get through. If this is not a suitable time to call for you then please contact us using our email address. Many thanks, Tom

Posted 5 years ago

“Not received my cushion yet despite chasing it up! No-one has even got back to me following my email last week!!”

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Posted 5 years ago

Hi Vicotria Thank you for your honest feedback. I am really sorry that you are not happy with the service you have recieved but I can now see that you have recieved your item and are happy with it. Please let us know if we can do anything further for you. Many thanks, Tom

Posted 5 years ago

“Haven’t received it 14 days later. Got in touch with them to enquire about it and haven’t had a response. Would rate 0 if possible.”

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Posted 5 years ago

“Sadly only half of my parcel arrived. I have tried contacting custom gifts, and a week later still no reply. Very annoyed as this was a Christmas present.”

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Posted 5 years ago

Hi Beth Thanks for your honest feedback. I can only see a single item on your order so it looks as if this order has been delivered as ordered. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“I order this 2 weeks ago and have not received it yet, I have been waiting over 2 weeks and you are asking for a review. Not even a reply to my enquiries as to were is my calendar.”

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Posted 5 years ago

Hi Maureen Thanks for your honest feedback. I am sorry that you have not recieved your order. We will be in contact directly to resolve this with you. Many thanks, Tom

Posted 5 years ago

“I haven’t yet received my goods so how can I write a review?”

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Posted 5 years ago

“Mug was cracked. Emailed custom gifts for replacement and nobody has got back to me yet ...still waiting.”

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Posted 5 years ago

Hi Joanna Thanks for your honest feedback. I'm really sorry you have had some trouble with your order. I cannot see any record of you contacting us on our system so please accept my apologies that we haven't been able to resolve this sooner. We will be in touch directly now and will certainly send out a replacement for you. Many thanks, Tom

Posted 5 years ago

“Is this email a joke? I haven't even recieved my goods to write a review about.”

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Posted 5 years ago

Hi Thanks for your honest feedback. You should have now recieved your order so we would appreciate if you could update your review. Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews