Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received order.”

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Posted 5 years ago

Hi Steven Thanks for your honest review. I'm really sorry that there has been a delay in sending out your order. Someone will be in touch directly to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Not received it yet ordered on the 26 October”

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Posted 5 years ago

Hi Denise Thanks for your honest feedback. I am really sorry that you have not recieved your item yet. One of our team will be in touch directly to try to resolve this. Many thanks, Tom

Posted 5 years ago

“Have not received order”

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Posted 5 years ago

Hi Michelle Thanks for your honest feeddback. I'm really sorry that we have not delivered your item. We will be in touch directly to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Haven't received it yet”

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Posted 5 years ago

Hi Karan Thanks for your honest feedback. I can see that you order was shipped and signed for on 26th October - someone will be in touch with more information in regards to this. Many thanks, Tom

Posted 5 years ago

“Ordered 2 weeks ago- still not received my order! I have emailed and sent a message via the website with no response, even though the money has been taken from my account. Would not use again or recommend.”

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Posted 5 years ago

Hi Jay Thanks for your honest feedback. I'm really sorry that you have not recieved your order yet. We will be in touch directly to try to resolve this matter with you. Many thanks, Tom

Posted 5 years ago

“Unfortunately delivery took over 2 week purchase was a gift and by time arrived was too late ,on top of that the courier service that they used just left the parcel outside my house and that was then taken so all in all then took to over a month to get a refund due to couriers delivery I won't be ordering from these again”

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Posted 5 years ago

Hi Thanks for your honest feedback. As you are probably aware all our products are made to order so can take a little longer to send out than other online stores. We do have quick delivery for most of our customers however if we get a large influx of orders then some customers deliveries go right up until the end of the delivery guarentee. For this reason I would ask that you check the delivery guarentee to ensure that you are not disapointed when you order. I'm really sorry about the service you have recieved from our courier and understand your feedback here. We will investigate this with our courier to try to prevent this from happening to future customers as this is not acceptable. Many thanks, Tom

Posted 5 years ago

“Sent me wrong item and no response when contacted”

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Posted 5 years ago

Hi Thanks for your honest feedback. I have been unable to locate your correspondance within our system so someone will reach out to you directly to try to resolve this with you. We would appreciate your response as we take customer feedback very seriously. Many thanks, Tom

Posted 5 years ago

“I haven’t received my order”

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Posted 5 years ago

Hi Thanks for your honest feedback. I am really sorry that you have not recieved your order. I can see that it was despatched from us over a week ago now and really should have been recieved by now. We will investigate this matter with our courier to try to prevent this type of thing from occuring to future customers. In the meantime we will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Thanks for adding me to review the product you've not managed to deliver. Need I say more!”

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Posted 5 years ago

Hi James Thanks for your honest feedback. It seems that your item was delivered on time, however no one was in so the item was left in a secure location. We will be in touch directly with more information. Many thanks, Tom

Posted 5 years ago

“I will review it when I receive it !”

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Posted 5 years ago

Hi Thanks for your honest feedback. I am sorry that you have not recieved your item. I can see that delivery has been attempted but no one was in to recieve the item. We will be in touch directly with you to provide more information. Many thanks, Tom

Posted 5 years ago

“The towel I received was poorly made and poor quality in my opinion. Not worth the money. Very disappointed”

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Posted 5 years ago

Hi John Thanks for your honest feedback. I'm really sorry that you are not happy with your purchase. We will be in touch directly to try to resolve this complaint with you. I do hope our actions demonstrate the sincerity of our apologies and how keen we are to look after our customers. Many thanks, Tom

Posted 5 years ago

“As I was away the parcel sat on my doorstep for over 2 weeks in all weathers. The delivery driver made no attempt to contact me before or after leaving it on step”

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Posted 5 years ago

Hi Michael Thanks for your honest feedback. Please let me apologise for the service you have recieved from our courier. We take feedback of this nature very seriously and will feed this back to try to prevent this kind of thing from happening to future customers. Many thanks, Tom

Posted 5 years ago

“Not impressed with quality the items thin , not even wrapped up , Plus u get free post if don't buy instantly get a promo for free post if in basket but pay later TOTALLY UNFAIR to those like me who paid instantly , I not b buying again”

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Posted 5 years ago

Hi David Thankyou for your honest feedback. I can see that you have bought a microfibre beach towel from us - this is a lightweight and compact towel designed to take on travels. I can only apologise that this did not meet your expectations however it is typical of beach towels to be made this way. The item is clearly advertised as a beach towel on the website, and as such I won't be able to offer anything further for this complaint. In regards for our marketing and sales, I do hope that you understand that this is not deliberately intended to be unfair, much in the same way you may purchase something then see the item in sale the next day. Many thanks, Tom

Posted 5 years ago

“Still awaiting delivery weeks later”

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Posted 5 years ago

Hi Karen I am sorry that you have had a delay with your order. However i can confirm it has been shipped and should be delivered today with you. Thanks Stuart

Posted 5 years ago

“Product was poor quality”

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Posted 5 years ago

Hi Lisa Thanks for your honest feedback. I am really sorry to hear that you are not satisfied with the item you have purchased from us. We will require a little more information from you. This will help us improve our service for future customers, but also determine the appropriate level of compensation. We will be in touch with you directly. Many thanks, Tom

Posted 5 years ago

“cant write a review as havnt recieved item yet”

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Posted 5 years ago

Hi Joyce Thanks for your honest feedback. I'm sorry that you are still waiting for your order. Someone will be in contact with you directly to resolve this with you. Thank you for your patience. Many thanks, Tom

Posted 5 years ago

“I ordered a Friends personalised towel 2 weeks ago and it still has not arrived. I messaged Custom Gifts to find out what has happened to the order but still no response.”

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Posted 5 years ago

Hi John Thanks for your honest feedback. I'm really sorry that you have not recieved your item. Someone will be in touch directly to resolve your complaint with you. Many thanks, Tom

Posted 5 years ago

“Wrong item arrived. Rubbish quality.”

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Posted 5 years ago

Hi Beth Thanks for your honest feedback. I'm really sorry that you have recieved the wrong item. We will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Never received my product 3 months on now never reply to my emails disgusting company”

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Posted 5 years ago

Hi Kacileigh Thanks for your honest feedback. I'm really sorry that you have not been able to get a response when you have contacted us. I can't see any record of your complaint on our system so I will contact you directly now to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Very thin towel and purple instead of Claret.”

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Posted 5 years ago

Hi Thanks for your honest feedback. I'm really sorry you haven't been happy with the quality of the product you have recieved. As you may be aware this is an official Aston Villa product which has been approved by the club itself. As we do take this kind of thing very seriously, we will investigate directly with the club. With regards to your complaint, we will be in touch directly to update you on the progress of this investigation. Depending on the outcome we will look to compensate you. I do hope this is satisfactory. Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews