Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order in time for Valentine's day but it didn't arrive. I had seen the same product on other sites but they refused my order as they couldn't deliver in time. You took my order and quite clearly were unable to deliver on time. When I emailed your customer service department to chase my order when it still hadn't arrived 4 days after valentines, to express my disappointment, all I received was a reply telling me that my order had been dispatched. No apology for ruining my Valentines day or and discount as a gesture of good will. Very bad customer service. My order did finally arrive a week late. Thee personalised message had requested to be added was incomplete, as my husbands name had not been put in it. All in all a very bad shopping experience. Appauling customer service. Valentines day ruined. And no refund as requested.”

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Posted 4 years ago

“Terrible, item was damaged”

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Posted 4 years ago

“I ordered a photo blanket on 29/01/21 to surprise my wife for valentine's day. I phoned on Monday the 8th of February getting worried that there was no tracking code or anything. They said it will be dispatched no worse than Wednesday. I phoned on Wednesday and they said that the turn over time is 10 work days, they are behind the schedule,etc. Phoned on Thursday and I have been told that it had been dispatched. It is late Saturday, no tracking number, no order arriving, my account shows that the order had been dispatched. I am now scrambling to buy something to my wife for valentine's day like an idiot. The worse thing is if they would told me that they have issues I could accept it, but they ended up telling me lies all week long. Avoid at all costs, there are plenty of other companies doing similar products.”

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Posted 4 years ago

“Wouldn’t even give it a star, disgusting quality and rude customer service being refused a re fund do not order from here!!!”

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Posted 4 years ago

“Disgraceful is an absolute understatement and thats me putting it amicably”

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Posted 4 years ago

“Not the best quality bit disappointed”

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Posted 4 years ago

“I’m really sorry this product is so shiny and slippy it falls off my daughters bed every night so now she refuses to sleep in it because she wakes up cold with the duvet on the floor.”

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Posted 4 years ago

“Ordered Adult Nautical Deck Chair 17th Dec 2020 as a early Jan 2021 birthday gift, had a delivery date of 31st Dec. Received 2nd week in January. No communication on delayed delivery until I queried. Also no detail on page to advise deckchair was self assembly !! Be aware that review stats apply to the whole catalogue.”

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Posted 4 years ago

“Poor service avoid !!”

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Posted 4 years ago

“Order was never delivered and I was not informed, only realised I'd been refunded when checking bank statement at which point it was too late to purchase something else! To top it off I've now been asked to review my purchase! 🤔”

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Posted 4 years ago

“Only recieved 6 not 12 as ordered and paid for. No one will respond to my email or social media. Poor service”

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Posted 4 years ago

Hi Linda Thank you for your review. I am sorry to hear that you didn't get all the items. If you could email hello@customgifts.co.uk and the team can look into this for you.

Posted 4 years ago

“Awful experience with Custom Gifts and I will definitely never buy from them again. Ordered 3 personalised Christmas gifts on 10th of November, I chased up 3 weeks later and was told they would arrive within the week. Never received them. After numerous phone calls, Custom Gifts seemed to have no idea why they were delayed, no clue where the items were in the manufacturing process, and could give no assurances about if/when I might receive them. I insisted that they cancel my order and refund me in full. So disappointing. I could rate as zero out of five, I definitely would.”

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Posted 4 years ago

“Ordered a choc tree for my anniversary on a 2-4 day delivery, 11 days before anniversary. Nothing arrived after 8 days so rang and assured would arrive next day or day after. Eventually arrived after 13 days and after anniversary. Awful service, will never use again.”

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Posted 4 years ago

“Poor quality product. Poor material and looked so cheap.”

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Posted 4 years ago

“NEVER RECEIVED IM FUMING”

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Posted 4 years ago

“Iam still waiting for my customised towel it was for a Christmas present”

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Posted 4 years ago

“Very poor quality, unfortunately. Won’t buy anything from this company again.”

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Posted 4 years ago

“Item not in stock yet money was taken straight away. I had no contact to notify me of the lack of stock and failure to complete my order until chasing up several weeks after placing the order. Order cancelled and refund issued but had to be chased.”

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Posted 4 years ago

“Ordered two items, both personised: a Christmas box and a bottle of gin. The wrong Christmas box was sent to me, personalised with someone else's details, though to their credit the company quickly sorted out a correct replacement, and this morning the gin arrived, correctly personalised, but it's a bottle of vodka.”

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Posted 4 years ago

“Ordered a Red Harry Potter cushion, unfortunately when it arrived it is a brown colour. Contacted customer services and they basically said that’s the colour it is there is nothing we can do and then they ended all communication. I would not buy this if it is to coordinate with any other Harry Potter products (bedding, curtains etc) this is not Griffindor red. Very disappointed. I have photos to show this but no option to attach.”

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Posted 4 years ago

Hi Natalie Please contact hello@customgifts.co.uk and use the Ref Stuart36786 and I will look into this for you straight away Thanks Stuart

Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews