Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS COMPANY! I ordered a present for my Dad's birthday and was informed it would take 2-4 days to be dispatched. Seven days later and no sign of the product or an email to say it had been dispatched or that their was an issue. I contacted the company to express my opinion and asked for a refund. A few days later I noticed the refund in my account but I still received no response from the company to say I had been refunded or even an apology! Absolutely terrible customer service. Don't waste your money as you will never receive anything for it!”

Helpful Report

Posted 4 years ago

Hi Sophie I am very sorry to hear that we did not live up to our high standard the team normally work to achieve. If you check you spam inbox some times our replies go into this which makes it look like we have not replied. Thanks SM

Posted 4 years ago

“My order came with a completely different font from what I selected and ruined my dogs personalised bed. I emailed customer service and the advisor was nothing but rude.”

Helpful Report

Posted 4 years ago

“While I can fully appreciate that no company is perfect in all of its areas and, that at times: most every business will make occasional mistakes when working with the great British public, however, they do have a major role to play in diffusing a situation. Not, as Custom Gifts have done, but to further exacerbate the situation with, what I can only assume are, falsehoods. I was to purchase two of their Personalised Beach Towels. One for a Christmas present, the other as an upcoming birthday present. Upon delivery, one of the towels was found to be defective as, it had the top coloured layer of fabric missing, right next to the persons name. In other words, a hole. The other towel was satisfactory. Upon sending images of said fault, CG said they would send an immediate replacement towel, however, like a lot of what CG have said. It never materialised. I have had half a dozen email exchanges with a member of their customer service team and given them plenty of time to rectify the issue. They said they would send a replacement by a certain time, again, it was to never materialise. Another exchange of emails and another falsehood stating there would be a replacement by a certain time and, believe it or not, it, like the previous never materialised. Shock! So again, I entered into another last gasp email exchange and, again, a promise was made that the towel would reach me by a given date and, shock, horror, it, like its previous facsimiles was never to materialise. The blame being put on a production manger forgetting to send the item. Again, another email exchange and another promise that the towel would definitely reach me by the person’s birthday but, shock, horror, or, not quite the shock, it again never materialised and the person was a present short of what they were supposed to have. But then again, I could always give them the ‘holed’ towel. I again entered into another email exchange and have now asked for a refund. T be fair to CG, they have deposited my refund. Although, what strikes me as funny, peculiar is, if they remanufactured the towel with my friend’s name upon said towel, why then are they not sending it!? Why keep it? Do they think they will have a rush on this person’s name and, especially with the named team as well? If they say, they have the towel and the manager forgot? to send the towel. Then why keep it? Please be aware of their follow-up service if the item you ordered does not quite match up to your expectation. A towel with a hole is not really a towel to dry oneself and give as a present but, to use as a ?????”

Helpful Report

Posted 4 years ago

“What a joke , ordered a mask never come even though they said they posted it out had to get a refund . Don’t waste your time guys”

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Posted 4 years ago

“Ordered a Brentford towel, was half price but still well over priced! It’s a present and cannot be used! I want a refund! What a waste of money!”

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Posted 4 years ago

“I ordered the Leeds towel and it’s awful so thin and patchy white bits throughout the towel in the blue bits 🙈😢 looks horrible, so disappointed... It’s almost see through 🙈 Jay Patel”

Helpful Report

Posted 4 years ago

“Poor quality, very very dissapointed what I got for my money. Towel was faded and as thin as a tea towel. Dreadful.”

Helpful Report

Posted 4 years ago

“I ordered 2 sneeze screens which arrived on time. However, one of them was damaged. I emailed my complaint but never heard back from you. A bit disappointed ☹️”

Helpful Report

Posted 4 years ago

Good afternoon, I have just checked back through the emails and I can see that we responded shortly after your initial complaint. We asked for photos to be sent across and we haven't heard anything. The likelihood is that our response has fallen into your junk email. If you can send across the images then we can of course resolve for you no problem :-). hello@customgifts.co.uk Many thanks Jared

Posted 4 years ago

“Wrong size phone cover delivered useless, you blamed me. Why would I order iPhone 6 Plus when I’ve got an iPhone 6. You offered 25% off next purchase =insult. Won’t use you again.”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs!! Customer service is terrible and blame customer for manufacturing faults. Ordered a bean bag and the bag inside the outer sleeve was burst. Emailed the company to try and get a new inside sleeve with beans but was offered a £10 refund as a ‘gesture of goodwill’ for a fault that was clearly made by the manufactor. AVOID AVOID AVOID!!!!”

Helpful Report

Posted 4 years ago

“Still not recieved gift after ordering 1 month ago ,1 reply to first email none to further 3 sent Phoned was advised on it's way 1week later still not here, very poor customer service BE WARY”

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Posted 4 years ago

“Very poor!! Order still not received???”

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Posted 5 years ago

Hi Gina Sorry to hear that you have not had your item yet I just checked our system and it shows your item was out for delivery on 31st July. If you contact the customer service team on hello@customgifts.co.uk and they can sort this for you. Thanks Stuart

Posted 5 years ago

“We ordered a towel. It was very poor quality. Very thin and material rubbing off. Not good enough for the price.”

Helpful Report

Posted 5 years ago

Hi Simon Thanks for your honest feedback. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Order a wolves beach towel, last year. took a long time to come and when it did come it looked like I had it years, terrible material, looked faded and that was before o washed it. I wouldn't of minded if it was cheap but it wasnt”

Helpful Report

Posted 5 years ago

Hi Thanks for you honest feedback. Someone will be in touch directly to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Arrived 3 weeks late shockingly poor customer service when chasing order. Have been asked to change my review but my review is still only 1 star!”

Helpful Report

Posted 5 years ago

Good morning Kerrie, I have just checked the order and I can see that the peronalised towel that you ordered was delivered within the time frame that we advise. It isn't showing it was late, nor have we sent a replacement. If you still haven't received or have had an issue, please contact us directly and we will try and assist. hello@customgifts.co.uk Many thanks Jared

Posted 5 years ago

“Really bad customer service, item was not delivered yet the money was taken out of bank account, when we got in touch to chase the order up we were told it had already been delivered which it hadn’t, we had to fight our corner to get it sorted then weeks after ordering the item it arrived, would never order anything off these guys again”

Helpful Report

Posted 5 years ago

Good morning, I'm sorry that you feel that way. The address that you entered at the time was incorrect which was the reason for the initial delay with your order. Subsequently, the order was lost and we of course sent a replacement. We have a process to follow in trying to locate missing orders, we don't obviously just re-send and I can only apologise for that. I do hope you were happy with your item despite the initial issue. Many thanks Jared

Posted 5 years ago

“Please don't order anything from this site. I ordered a screen guard never received nor I got my money back.”

Helpful Report

Posted 5 years ago

Hi I am sorry to hear you never got your item. If you contact customer service they are able to track this item for you as i can see the item was shipped to the address. Thanks Stuart

Posted 5 years ago

“Incorrect item was sent and customer service refused to replace or refund the item, and blamed us for making an incorrect selection.”

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Posted 5 years ago

Hello Marc, I can only apologise for the issues you experienced however an external review was conducted and it was found in our favour. We didn't send the incorrect item, it was incorrectly selected at your end unfortunately. Our system is fully automated to avoid things like that happening and to ensure we can work as effectively as possible. Many thanks Jared

Posted 5 years ago

“Ordered a personalized beach towel but no name on it when it arrived? I emailed straight away and I was supposed to receive the one I ordered, still not received it?!”

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Posted 5 years ago

Hi Karen Thanks for your honest feedback. I am really sorry that we had problems delivering your item originally. Now that it has been delivered correctly are you able to update your review? Many thanks, Tom

Posted 5 years ago

“I didn’t realise that I’ve paid for something the size of a Matchbox Can hardly read the writing on it waste of money”

Helpful Report

Posted 5 years ago

Hi Raymond Thanks for your honest feedback. Can you send a photo of your purchase to hello@customgifts.co.uk and we can investigate this further? It does sound as if you have recieved a faulty item. Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews