Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting. Been over 2 weeks for something that didn’t need to be “prepared”/not bespoke.”

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Posted 3 years ago

“I recently ordered a wallet with a photo of my dad and late mother for a gift for my dad for his birthday, when it arrived i was very disappointed to see the photo did not resemble any of my parents especially my late mother”

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Posted 3 years ago

“Disappointing. Ordered 2 personalized advent calendars got a email saying they've been delivered? Yet the account saying something else emailed to then be told I'm being refunded due to them not stocking them.... Why are they on the website to purchase if they don't sell them?”

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Posted 3 years ago

“absolutley shocking customer service. Asked for a refund the day I ordered it and got told it would be here 2 days after as I needed it for a birthday. Week later it still wasn’t here. Will never order again”

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Posted 3 years ago

“Awful company! I received a personalised mug that wasn’t mine which means my daughters face is with someone else. And haven’t received my original order still!”

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Posted 3 years ago

“Nothing like the pictures the print wasn't like I put in the box that was given. The quality is shocking like really bad. 100% avoid this”

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Posted 4 years ago

“It was delivered days after the birthday, very little communication with me about the delay!”

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Posted 4 years ago

“Never got the photos I put on and the D was very fainted. Send an email and never heard anything back”

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Posted 4 years ago

“The flag arrived. It was pink and white. (White with a pink cross) It was supposed to say the name of the town of CLECKHEATON but arrived with MEDWAY LADS on it. No I want the flag I asked for. We were going to order again with a another place name on it. But they have failed big time. So forget that. I took a photo but that link is not working suprise suprise. Pathetic at best.”

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Posted 4 years ago

“Never received gift poor communication had to call so many times resorted to emailing them numerous times. Finally got a refund that was after myself chasing them up as they made no effort to.contact me at all.”

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Posted 4 years ago

“Never received blanket”

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Posted 4 years ago

“The towel is as for my grandson birthday. It had pulls and bobbles on it. I emailed the day I received it and over a week later still no reply. Won’t be buying from here again”

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Posted 4 years ago

Hi there, I'm really sorry you are not happy with your order. Unfortunately we can't find any record of you contacting us, maybe you have the wrong email? If you get in touch at hello@customgifts.co.uk we will be happy to help. Many thanks, Harrison

Posted 4 years ago

“I ordered a personalised towel, the quality of it was extremely poor.”

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Posted 4 years ago

Hi there, Thanks a lot for your feedback, it means a lot! I'm really sorry you are not happy with your order. If you get in touch at hello@customgifts.co.uk we will be happy to help. Many thanks, Harrison

Posted 4 years ago

“Please let me know what I'm supposed to have had delivered,if it was the pint pop for a 60th birthday then no I have not received anything. Please let me know ASAP so I can sort it.!”

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Posted 4 years ago

Hi Veronica, I'm really sorry you have not received your order yet. Please contact us at hello@customgifts.co.uk so we can look into this for you. Many thanks, Harrison

Posted 4 years ago

“Just ordered my blanket and money came straight out of my account yet the website says I have no orders”

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Posted 4 years ago

Hi William, Thank you for your feedback. I'm really sorry you seem to be having issues with our site. Could you please contact us (hello@customgifts.co.uk) and include your order number. We can then look into this further for you! Many thanks, Harrison

Posted 4 years ago

“Towel is so thin, not really a towel to wipe hands or body with ( will be so damp). Looks like it will fall apart in the wash. The style is good but useless calling it a towel”

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Posted 4 years ago

Hi Hema Thanks for your honest feedback. It is really important we hear from our customers when they are not happy as it helps us to fix issues and improve for future customers. We will be in touch directly to resolve your complaint. Many thanks, Tom

Posted 4 years ago

“Ordered marshmallow toasting kit, inner carton ripped allowing items to move around, the toaster tin was badly dented, I e-mailed with photographs of the damaged packaging and tin, a replacement tin has been sent and this was also damaged very disappointed in this company and certainly won’t be using them again, they offered a refund but want me to package the items up and send them back complete with the receipt, for the value of the order I simply can’t be bothered you expect for the goodwill of customers past and present (and to avoid the type of review I am writing) you would think a refund would be readily provided, steer clear of this poor quality gift company”

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Posted 4 years ago

Hi Thank you for your honest feedback. I am sorry about the issues you have had with your order. We have attempted to both redelivery your item and to offer a full refund you which I think is entirely fair. I am sorry that you are not willing to accept either resolutions. If you do wish to reconsider then please contact us. Many thanks, Tom

Posted 4 years ago

“Flimsy synthetic material, I can’t believe that would be an approved mask as it’s extremely thin and would not stop any droplets. I was expecting it to be at least properly packed but instead it came in the envelope it was sent in, not even wrapped in a bit of plastic before putting in in the envelope. It cost overall over £15 including the postage, and it was really overpriced. Highly disappointing in every single way.”

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Posted 4 years ago

“Awful! Just awful! Items all came separately, with no insight into when they were coming, just a courier message on the day an hour or two before delivery. Different couriers for different items. Literally ridiculous! The toblerone wasn’t even personalised, it was a sleeve to go over the chocolate! What was the point! £12.99 for that! Appalling.”

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Posted 4 years ago

“Hi would not use this seller. Item I received was all ripped and contacted them about it. Was told I would get full refund and never received it. Ive sent numerous emails and they dnt answer. Avoid at all costs”

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Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews