Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 weeks ago, hasnt arrived yet.”

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Posted 5 years ago

“Extremely poor service. I dont give bad reviews usually and this is the first time ever i am giving a bad review to anyone.”

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Posted 5 years ago

“Not received - no reply to enquiries!”

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Posted 5 years ago

“Have not recieved it yet it's been over 2 wks”

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Posted 5 years ago

“I am still waiting to receive my gift as it is extremely late!!! I have emailed yourselves to find out where it is, as since I ordered it, I have only had marketing info from you. I am still waiting for the email letting me know it has been dispatched?? Poor after sales service. Quick taking money but not so quick with everything else.”

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Posted 5 years ago

Hi Sharon I am so sorry for the delay with your order. It appears there was an issue with it that someone from Custom Gifts has contacted you about. Are you able to respond to your email? Many thanks, Tom

Posted 5 years ago

“Absolutely dreadful - I ordered a duvet set on 6th January and didn’t hear anything until I sent an email on 21st asking what had happened to my order. I received a reply later that day advising me of production problems and that they “hope” to have my order shipped within a further 2 weeks. In the meantime I have a very disappointed 6 year old to console. I would have thought an email to advise me of any delay as soon as it vas apparent that there were problems should have been the least I could expect; I’d advise prospective customers to look elsewhere.”

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Posted 5 years ago

Hi David Thanks for your honest feedback. I am really sorry that we have had issues with your order. We have had issues with the quality of our bedding so have been trying to find a replacement supplier. I do hope that you can appreciate we would rather send out an order late that is to the highest quality, than send something out on time that is not of a satisfactory quality. I can only apologise that you were not contacted. We have been contacting all customers about this and offering replacements or refunds but it appears that you were missed. I can only apologise for this. We will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“This is the worst online service I have experienced!!”

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Posted 5 years ago

Hi Susan Thanks for your honest feedback. I am sorry that were not happy with the service that you recieved from ourselves. It does look like we have now resolved your complaint with you so I do hope that you can update your review. Many thanks, Tom

Posted 5 years ago

“Ordered a vegan marshmallow toasting set as a Christmas present for my vegetarian brother. I was sent one containing bovine gelatine. I contacted the company twice asking for the correct item to be sent but had no response. I appreciate that mistakes happen but to not respond to queries is just not good enough. I wouldn’t order from them again.”

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Posted 5 years ago

“didn't receive all of the santa sacks I ordered. only one. and it was incorrect. poor service. wont be using again. wasted a lot of money.”

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Posted 5 years ago

Hi Rosie Thanks for your honest feedback. Our courier is stating that this order has been delivered on 6th December. We will be in touch directly with more information. Many thanks, Tom

Posted 5 years ago

“My mom ordered a rocking chair as a Christmas gift for my daughter from the festive gift fair in Birmingham on 16th November. When we’ve opened it for Christmas it is very damaged and broken. So we’re not very impressed with you’re product and would very much like something done about it!!”

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Posted 5 years ago

Hi Emma Thanks for your honest feedback. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Ordered a month in advance of Christmas 2 custom made towels. 1 arrived of average quality. Now they are denying and knowledge of the 2nd towel even though I have the receipt. DO NOT USE THIS COMPANY!”

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Posted 5 years ago

Hi Matt Sorry to hear this. I can see in our system we have 1 towel order for you which is a photo upload. Under the order number ending in 115 if you could email hello@customgifts.co.uk with the 2nd order number the team can look into this on the first day back. Thanks SM

Posted 5 years ago

“Arrival took a very long time and only after I’d sent reminder emails. This was a personalised gift for a child and it eventually arrived with the completely incorrect name on. I appreciate mistakes happen but doubt I would use this company again.”

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Posted 5 years ago

HI Maureen Thanks for your honest feedback. I am really sorry that you are not happy with your order. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Haven’t received anything yet.”

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Posted 5 years ago

Hi Laura This is a review request for a Sheffield Wednesday towel. Thanks

Posted 5 years ago

“I did not receive my item I have tried contacting you but you didn’t reply, Please can someone ring me Caroline Flynn on 07732 352766 I ordered a large Arsenal personalised Towel with the name Flynn McLean at the beginning of December It’s a Christmas present”

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Posted 5 years ago

Hi Caroline Thanks for your honest feedback. I am really sorry you still have not recieved your item. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Worst company to deal with took my money but never sent the gift for my goddaughter. Then never got back to me when I contacted them 3 times. Do not use them”

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Posted 5 years ago

Hi Lucy Sorry to hear about this. I cannot see you making contact with us. Our offices are closed until January 2nd where i will be more than happy to look into your order. Thanks

Posted 5 years ago

“I'm sure I would have loved it but unfortunately I never received it in the post.p”

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Posted 5 years ago

Hi Corinne Hopefully you have now had your order delivered. Thanks SM

Posted 5 years ago

“I placed an order on the 16th November for a personalised Celtic Duvet cover to this date I still haven’t received it a month on and we’re now less than a week away from Christmas and I’m going to have a unhappy wee boy if this doesn’t arrive in time! I had to chase them last week they should be letting there customers know if they have problems dispatching items very badly organised.”

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Posted 5 years ago

Hi Steph Thanks for your honest feedback. I am really sorry for the difficulties we've had with your order. We're currently reviewing our systems to try to prevent future customers from being let down in the same way you have been. I am glad we have managed to resolve your complaint with you now but please let me know if you need anything further. Many thanks, Tom

Posted 5 years ago

“I am still waiting for my replacement order, due to the first one being smashed, these are christmas presents from my daughters to their dad...... Not happy at all”

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Posted 5 years ago

Hi We are sorry to hear this. We have had a replacement sent out. We have also brought this up with our delivery company to make sure they take better care of our parcels Thanks SM

Posted 5 years ago

“Extremely poor quality - ordered a towel but so thin and non absorbent it’s more like a flag Very dissatisfied”

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Posted 5 years ago

Hi Liz Thanks for your honest feedback. I can see that you have ordered a beach towel which is made using a lightweight microfibre material that is quick drying. This is much thiner than a bath towel material but still very absorbant. For this reason we cannot take your complaint any further as we have fulfilled the item you have ordered. Please let me know if you have any further issues. Many thanks, Tom

Posted 5 years ago

“I placed an order on the 1st of December it was expecting to be delivered on the 14th it's now the 18tg still no sign of my order ,!!”

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Posted 5 years ago

Hi Demi Thanks for your honest feedback. According to our courier tracking your item was delivered on the day you left your review. We will be in touch directly to ensure this is the case. Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews