Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Customer service I received when I emailed to inform the company that a bean bag I purchased was faulty was an absolute disgrace! Blaming me for the reason it had burst when I would never email in the first place if it was my fault! I will defiantly not be ordering in the future and do recommend buying anything from this company as if anything goes wrong with your item please don’t expect to be treated fairly!!”

Helpful Report

Posted 5 years ago

Hi Emily I am really sorry to read your feedback. We will investigate this matter internally to prevent this kind of thing happening to future customers. Many thanks, Tom

Posted 5 years ago

“Unfortunately we have not yet received our order ☹️, please can you deliver please”

Helpful Report

Posted 5 years ago

Hi Nicholas Thanks for your honest feedback. I can see that your order has now been delivered would you mind updating your feedback to reflect the quality of the item you have recieved? Many thanks, Tom

Posted 5 years ago

“I received the lead quickly and as expected however, I used the lead twice and it broke. Have contacted them and they confirmed they would send a new one however, have not yet received a new lead. I would have expected more from a £15.00 lead.”

Helpful Report

Posted 5 years ago

Hi Amy Thanks for your honest feedback. I will chase up your replacement and make sure that it is sent out immediately. Many thanks, Tom

Posted 5 years ago

“Very dissapointed with delivery service used by custom gifts. Yodel notifies me of delivery to take place and did not deliver and when I contacted them to ask where parcel was they informed me that it was returned to sender. The sender has not even refunded me. There should have been no problems with delivery as it was being delivered to a business address and we are open until 7pm each day.”

Helpful Report

Posted 5 years ago

Hi I am really sorry that you have had issues with your order. Unfortunately courier companies are experienced increased strain at the period with practicing social distancing measures which has affected your order which I can only apologise about. I am glad we have managed to deliver your items and that you are now happy with your purchase. Please may you update your review to reflect this? Many thanks, Tom

Posted 5 years ago

“Very bad customer services. I order Birthday gift and it took 15 days and we haven't received anything yet. We write 2 times email but got the same answers which looks came automatically all the time : Currently, 10 working days are produced for towels. I appreciate that it's a little over, but it required reprinting, which is the reason for the delay. It should be with you in the coming days. Don’t think so they checked who and when customer order product . Still waiting product which should be for gift but to late .”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I am really sorry your order was delayed. As you can probably appreciate we would rather send out a high quality item late than a low quality item on time. As there was an issue with the finish of your item we had to reproduce it which caused a delay in sending out your item. I can see that it has now been delivered and hope you will update your review to reflect the quality of the finished product. Many thanks, Tom

Posted 5 years ago

“Product hasn’t arrived yet and I ordered 18 days ago. I think I will be very happy with the product when it arrives, i haven’t even been told it’s been dispatched! Frustrating!”

Helpful Report

Posted 5 years ago

Hi Benjamin Thanks for your honest feedback. I'm really sorry we had issues with your order. I am glad we've now managed to resolve these and I do hope you are happy with your item now that you have recieved it. Many thanks, Tom

Posted 5 years ago

“Still have not received my items. Have contacted Custom gifts twice and not heard anything back. Very disappointed as was a present for Father’s Day. Will not be recommending or using this company again. Will give it a couple of days more hoping my item arrived, before I go to the bank to report and get reimbursed .”

Helpful Report

Posted 5 years ago

Hi Rachel Thanks for your honest feedback. I am really sorry about the issues you have had with contacting us. We have recently discovered a bug with our contact form which we are not working to try to fix. We are running a little behind with orders at the moment due to the social distancing measures we have had to put in place to ensure the safety of our staff. I can see that your parcel is on its way to you and should be with you within a couple of days. I do hope this is okay. Many thanks, Tom

Posted 5 years ago

“Didn’t receive item”

Helpful Report

Posted 5 years ago

Hi Naomi Thank you for your honest feedback. Unfortunately it does appear that your order has been lost in transit. I can see we despatched your item on 4th June however nothing has been updated from our courier. I will arrange for a replacement to be sent out to you as soon as possible. I do hope this is okay. Many thanks, Tom

Posted 5 years ago

“I am still waiting for my order to be delivered, sent message few days ago still no reply.”

Helpful Report

Posted 5 years ago

Hi Sarabjeet Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 5 years ago

“I still haven't received my order yet.”

Helpful Report

Posted 5 years ago

Hi Daryl Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. Your order is due to be sent out to you today for delivery within the next couple of days. Please do contact us if you need anything further. Many thanks, Tom

Posted 5 years ago

“Why are you asking me fir a review when I’ve d mailed you twice to as where my order is .....,I still haven’t received it!!!!!”

Helpful Report

Posted 5 years ago

Hi Flora I'm sorry for the delay in your order. It looks like there is an issue with the address on your order. I've just managed to get a hold of you now so we will send this out today. I do hope this is okay. Many thanks, Tom

Posted 5 years ago

“Haven’t received my order still waiting”

Helpful Report

Posted 5 years ago

Hi Karen Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 5 years ago

“Have not received item order a month ago, contact customer service and never heard back”

Helpful Report

Posted 5 years ago

Hi Takoda Thanks for your honest feedback. Unfortuantely we do not offer shipping yet to USA without a shipping surcharge. We have contacted you in regards to this but not had a response. Are you able to respond to the email from hello@customgifts.co.uk? Many thanks, Tom

Posted 5 years ago

“I haven't got my order and would like to no were it is?”

Helpful Report

Posted 5 years ago

Hi Lucy I can now see your order has been delivered. Are you able to update your review to reflect the quality of the item you have recieved? Many thanks, Tom

Posted 5 years ago

“Simple review - I still haven’t received this item yet !!!!!”

Helpful Report

Posted 5 years ago

Hi Andrew Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. Your item is out for delivery today so I do hope when you recieve it you are happy with the quality and can update your feedback to reflect this. Many thanks, Tom

Posted 5 years ago

“Made my order on 1st June n I’ve still not received my order,waiting for my order to be delivered so how can leave a review. not happy !!!!! 😡”

Helpful Report

Posted 5 years ago

Hi Mark Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. Your order is due to be shipped later today and should be delivered by the beginning of the week. I do hope this is okay. Many thanks, Tom

Posted 5 years ago

“Couldn’t possibly comment at the moment because I haven’t received it”

Helpful Report

Posted 5 years ago

Hi Andy Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 5 years ago

“Still not received my item weeks after ordering!’”

Helpful Report

Posted 5 years ago

Hi Paul Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 5 years ago

“You have sent me an email and asked to review my order I am still waiting for my order to be dispatched 17days after ordering I have sent an email today but haven’t heard anything back yet. This was for a birthday present which has been and gone 9 days ago.”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 5 years ago

“I am a bit disappointed to say the least ,have previously sent an email stating This still not received the product that I ordered with you over 3 weeks ago this was to be a present for someone ,you stated would be delivered within 10 working days, Look forward to your responce.”

Helpful Report

Posted 5 years ago

Hi George Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews