Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Great service and the photo deckchair was loved by friends as a fun birthday pressie”

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Posted 5 years ago

“Lovely custom bed for my Fur baby, looks super comfortable and she loves it!”

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Posted 5 years ago

“Excellent! Bought the Harry Potter personalised cushion for my Grandson for his birthday and he loved it!”

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Posted 5 years ago

“The Customer service I received when I emailed to inform the company that a bean bag I purchased was faulty was an absolute disgrace! Blaming me for the reason it had burst when I would never email in the first place if it was my fault! I will defiantly not be ordering in the future and do recommend buying anything from this company as if anything goes wrong with your item please don’t expect to be treated fairly!!”

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Posted 5 years ago

Hi Emily I am really sorry to read your feedback. We will investigate this matter internally to prevent this kind of thing happening to future customers. Many thanks, Tom

Posted 5 years ago

“Fab service, bit of a mix up regarding courier but quickly rectified. Dog bed is gorgeous”

Custom Gifts 5 star review on 7th July 2020

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Posted 5 years ago

“My purchase did not arrive Which put me in a most difficult position having to open my business without the required PPE HOWEVER the company where very apologetic & refunded my monies promptly Hence why I gave them 3 stars”

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Posted 5 years ago

Hi Kate Thanks for your honest feedback. I am really sorry that we had some problems with your order. We are investigating this with our couriers now to hopefully prevent incidents of this nature occuring to future customers. Unfortunately this cannot help recitfy the issues with your order which i can only apologise for. I am glad that you accepted a resolution and hope that we can get another chance to restore your faith with us as a company. Many thanks, Tom

Posted 5 years ago

“Good service ordered 2 but only received one within a couple of days the other turned up after speaking to Tom cheers”

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Posted 5 years ago

“Absolutely thrilled with these!! 110% impressed!! 😁”

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Posted 5 years ago

“Product arrived on time exactly how I wanted it with personalised name”

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Posted 5 years ago

“Lovely product. First class service.”

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Posted 5 years ago

“Excellent service and pleased to say my email was answered promptly”

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Posted 5 years ago

“Just what I ordered good price,”

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Posted 5 years ago

“I am really pleased with my Screen. It is study as does what it says”

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Posted 5 years ago

“Unfortunately we have not yet received our order ☹️, please can you deliver please”

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Posted 5 years ago

Hi Nicholas Thanks for your honest feedback. I can see that your order has now been delivered would you mind updating your feedback to reflect the quality of the item you have recieved? Many thanks, Tom

Posted 5 years ago

“Even though delivery was longer than expected for 3.50 delivery charge my dad was more than happy with his personalised towel”

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Posted 5 years ago

“Amazing quality and a lovely bed super happy and impressed”

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Posted 5 years ago

“Very quick delivery,nice product”

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Posted 5 years ago

“absolutely excellent company to buy from the gifts are great and at fantastic prices too,5 star service all round,efficient and professional i highly recommend custom gifts to all buyers you will not be disappointed....thx custom gifts my celtic f.c. blanket is brilliant....”

Custom Gifts 5 star review on 4th July 2020

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Posted 5 years ago

“My brother loved his personalised celtic towel, however It is more of a beach towel. He still loved it though.”

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Posted 5 years ago

“Amazing quality dog bed especially for the price”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews