Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order well in advance. The tree is amazing.”

Helpful Report

Posted 5 years ago

“Just received a personalised Harry Potter cushion for my Grandson’s birthday and he will be delighted with it. Brilliant! Thank you. Price and everything else was spot- on.”

Helpful Report

Posted 5 years ago

“Good quality items at a good price with first class service”

Helpful Report

Posted 5 years ago

“Bought Belgian chocolate smash cup which was gratefully received as a birthday 🎁”

Helpful Report

Posted 5 years ago

“We have recently ordered two of the small reception Covid19 screens. We open again in early July but feel sure it will create a suitable screen between our staff and clients but also allow people to view the neccessary area and follow the social distancing required.”

Helpful Report

Posted 5 years ago

“Great product, thank you”

Helpful Report

Posted 5 years ago

“Great service. Thank you”

Helpful Report

Posted 5 years ago

“Good service. good product”

Helpful Report

Posted 5 years ago

“Actual cushion is lovely and soft and personalisation is great addition. The downside is it said it would take 10 working days to arrive. It said it would arrive on 27 June, however it wasn't even made until 30June. When parcel arrived, only one cushion was inside and I'm still waiting for an answer as to where the other cushion is.”

Helpful Report

Posted 5 years ago

Hi Tracey Thank you for your honest feedback. I am sorry that we had problems with your order but I am glad that we have managed to resolve your order now. Are you okay to update your review to reflect the quality of the cushions you recieved? Many thanks, Tom

Posted 5 years ago

“Grandson absolutely delighted with personalized towel which arrived as stated”

Helpful Report

Posted 5 years ago

“I received the lead quickly and as expected however, I used the lead twice and it broke. Have contacted them and they confirmed they would send a new one however, have not yet received a new lead. I would have expected more from a £15.00 lead.”

Helpful Report

Posted 5 years ago

Hi Amy Thanks for your honest feedback. I will chase up your replacement and make sure that it is sent out immediately. Many thanks, Tom

Posted 5 years ago

“Very pleased with whole experience”

Helpful Report

Posted 5 years ago

“Brilliant Gift!”

Helpful Report

Posted 5 years ago

“Amazing service, highly recommend. Chocolate cup arrived PERFECT on a extremely hot day. Thank you can not wait to order again with this excellent company.”

Helpful Report

Posted 5 years ago

“Received just in time. Brilliant quality. A lovely gift and worth every penny!”

Helpful Report

Posted 5 years ago

“As a small business owner that like many has been closed for 3 1/2 months I was getting extremely cross with amount of companies that have hiked their prices up! Custom gifts have kept their prices sensible even when providing new products essential to get myself and so many other businesses open. Thankyou”

Helpful Report

Posted 5 years ago

“Easy system for ordering and I was kept up to date with order process . Satisfied with product”

Helpful Report

Posted 5 years ago

“I ordered a screen when the 1st one came i was that happy I ordered another. They keep you up to date and are fast with delivery. I will certainly be ordering again”

Helpful Report

Posted 5 years ago

“Great service 👍 looks better than photo love it😀”

Helpful Report

Posted 5 years ago

“Great purchase and good quality”

Helpful Report

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews