Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“I ordered a bed for my dog Sparkle. When it arrived we were over the moon with the quality and look of it. It is absolutely gorgeous and Sparkle loves it! Would highly recommend to anyone!!”

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Posted 5 years ago

“The gift we ordered was a good quality product and arrived within a short period of time”

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Posted 5 years ago

“Very quick delivery and perfect”

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Posted 5 years ago

“Present for my daughter in law and she was delighted with it.... Friends personalised cushion. Excellent service and arrived on time”

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Posted 5 years ago

“very easy to use would def order from here again”

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Posted 5 years ago

“I bought a customised beach towel as a gift which arrived on time. The finish and quality is excellent. Efficient website, ordering process, communication and service with no issues.”

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Posted 5 years ago

“Better than expected”

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Posted 5 years ago

“Very good products from this company.”

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Posted 5 years ago

“Arrived on time, happy with product . A good service”

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Posted 5 years ago

“Speedy delivery , order was has described very happy with purchase will definately use custom gifts again.”

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Posted 5 years ago

“The quality of the little rocking horse is amazing, and our Granddaughter absolutely loves going on it thank you.”

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Posted 5 years ago

“Arrived 3 weeks late shockingly poor customer service when chasing order. Have been asked to change my review but my review is still only 1 star!”

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Posted 5 years ago

Good morning Kerrie, I have just checked the order and I can see that the peronalised towel that you ordered was delivered within the time frame that we advise. It isn't showing it was late, nor have we sent a replacement. If you still haven't received or have had an issue, please contact us directly and we will try and assist. hello@customgifts.co.uk Many thanks Jared

Posted 5 years ago

“Really bad customer service, item was not delivered yet the money was taken out of bank account, when we got in touch to chase the order up we were told it had already been delivered which it hadn’t, we had to fight our corner to get it sorted then weeks after ordering the item it arrived, would never order anything off these guys again”

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Posted 5 years ago

Good morning, I'm sorry that you feel that way. The address that you entered at the time was incorrect which was the reason for the initial delay with your order. Subsequently, the order was lost and we of course sent a replacement. We have a process to follow in trying to locate missing orders, we don't obviously just re-send and I can only apologise for that. I do hope you were happy with your item despite the initial issue. Many thanks Jared

Posted 5 years ago

“Very pleased”

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Posted 5 years ago

“Great quality product arrived fairly quickly but unfortunately the text print i asked for was incorrect”

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Posted 5 years ago

“Absolutely stunning!! Dog loves it too”

Custom Gifts 5 star review on 20th July 2020

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Posted 5 years ago

“My son was absolutely thrilled with his personalised deck chair. It is perfect and complimented our new beach themed garden. Thank you.”

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Posted 5 years ago

“Please don't order anything from this site. I ordered a screen guard never received nor I got my money back.”

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Posted 5 years ago

Hi I am sorry to hear you never got your item. If you contact customer service they are able to track this item for you as i can see the item was shipped to the address. Thanks Stuart

Posted 5 years ago

“At this time hand sanitizers are needed the price was great I bought some from another company twice the price so I sent it back and bought another two. Thank you.”

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Posted 5 years ago

“Looks really nice the text should have been bigger. Looks bigger in the picture than it actually is. I bought size medium which fits my cocker spaniel perfect although she is really small for her bread.”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews