Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Absolutely love my personalised Leeds Utd towel. Great quality and delivered after 3 days!”

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Posted 6 years ago

“Received my order today. Fantastic service from start to finish. Brilliant quality. Great towels for the pool on holiday”

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Posted 6 years ago

“Very good value. Was expecting 'rubber' printing when in fact it was within the toweling.”

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Posted 6 years ago

“Arrived on time and is of great quality. The person it’s for will love it. Thank you.”

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Posted 6 years ago

“Great item deliverd on time”

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Posted 6 years ago

“Item looks great. Customer service very efficient and really helpful. Definitely recommend and will use custom gifts again!”

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Posted 6 years ago

“Ordered Wolves crest beach towels, came on time and was so impressed with the quality I ordered another two to take on our holidays. Love them.”

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Posted 6 years ago

“Ordered 2 personalised towels ready for our forthcoming holiday, and was chuffed to bits with them! Great quality, much bigger than I thought, and brilliantly personalised. Both were delivered in about a week, and although there was a delivery problem with one(which was swiftly explained to me by a representative) I was more than happy with the experience of ordering with custom gifts. 1 very happy customer”

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Posted 6 years ago

“Great price, great item, hubby really pleased with it”

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Posted 6 years ago

“Excellent quality”

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Posted 6 years ago

“Great product, good quality and arrived promptly. Thank you.”

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Posted 6 years ago

“Excellent service, highly recommended. Delivered on time.”

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Posted 6 years ago

“Absolutely loving my team football personalised towel. Great quality and looks amazing.”

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Posted 6 years ago

“Not recievd yet it came but was no good a waste of money”

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Posted 6 years ago

Hi Angela Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Nice gift, only prints the name on one side though.”

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Posted 6 years ago

“I am based in Australia and ordered a custom gift to be delivered for Mothers Day in March this year. The website said it was in time to be delivered for Mothers Day. The payment was made, no gift was delivered, I called and was advised it would still be delivered and I would get a refund and this would be investigated. I was ok with that these things do happen.... However 4 months on I get a request to write a review, but still no gift delivered and no refund..... Hopefully this is a one off, but if you are oversea's and think this is a good idea to get a gift to someone in the UK, maybe try inter flora !”

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Posted 6 years ago

Hi Alan Thank you for your honest feedback. I'm really sorry for the experience you received from us - firstly in not getting your order and then in not receiving the refund in a timely matter. I can see that this was requested however must have been missed by our finance team. I will get this processed for you now. With regards to the redelivery it is well past the window with which we can investigate this matter. Whilst I can understand your frustrations in contacting us again in regards to this matter however I cannot do anything further here for you. I do hope that us processing the refund for you now does go some way to restoring your faith in us as a business. Many thanks, Tom

Posted 6 years ago

“beautiful gift perfect! customer service was excellent. item got lost in the post and custom gifts couldn't do enough to help. Jared from the team was a real star. I'll definitely use them again!!!”

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Posted 6 years ago

“Ordered 2 items for my daughters graduation, recieved one the other didn’t arrive...no telephone number to contact you...emailed you regarding other item 3 days ago have had no reply...very poor customer service...would not recommended you to anyone”

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Posted 6 years ago

Hi Lorraine Thank you for your honest feedback. Please accept my sincere apologies for the delay in your delivery. Unfortunately we had sold out of the product and had to reorder them in for you which caused a significant delay. As way of apology you will receive a refund of your delivery charge, which is entirely fair as we did not meet the required delivery window. I do hope this goes some way to demonstrating the sincerity of our apologies. I will be in contact directly to confirm this, and also to discuss how you contacted us as I can see no record of this within our email platform. We will need to ensure that all future customers are able to contact us so I would appreciate your cooperation. Many thanks, Tom

Posted 6 years ago

“Great price,fast delivery”

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Posted 6 years ago

“Bought a towel for my son really good quality , would buy these again ...”

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Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews