Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

“Great service, quick delivery.”

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Posted 6 years ago

“Ordered five towels altogether absolute great quality and arrived very quickly would definitely recommend too anybody!will sure be back for more amazing gifts!!”

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Posted 6 years ago

“Great product Great price To be honest they were very good and kept me informed of any issues along the way”

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Posted 6 years ago

“Great 👍🏼”

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Posted 6 years ago

“Great towel, clear picture and name. It hasnt been used yet but i have washed it and all seems good. Fast processing and delivery. Would recommend!”

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Posted 6 years ago

“Great present, towel not quite as thick as expected but very nice, will make a fantastic gift for my partner. I much appreciated the free postage offer too.”

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Posted 6 years ago

“Ordered 2 towels but at the moment only 1 has arrived so when the other arrives I'll write a review”

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Posted 6 years ago

“Arrived quickly and was exactly as advertised. Can’t ask for more really”

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Posted 6 years ago

“Not the quality I expected I'm afraid.”

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Posted 6 years ago

Hi Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Postage was quick.. was disappointed with the quality tbh as the towel is really thin other than that .. it was ok”

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Posted 6 years ago

Hi Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Easy to order through there online page came through quite quick looks brilliant but is a present for someone else”

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Posted 6 years ago

“I have actually messaged you through the contact us part of your website but as yet have had no reply. I purchased a large Aston Villa beach towel personalised I was very disappointed in the quality of the item. It is more like felt material rather than a towel and it wasn’t cheap.”

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Posted 6 years ago

“Great for any football fan. Only downside is the material would be better if it was proper cotton rather than that soft micro fibre stuff, though that said lighter weight to pack it suitcase for holidays.”

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Posted 6 years ago

“Not the quality I hoped for.”

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Posted 6 years ago

Hi Stephen Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“The customer service in this company is of the highest I am not used to on line shopping and when I made a mistake with my order it was rectified by them also my device does not let me track my parcel so I was emailed letting me know where it was. Highly recommend 100/10 The towel I bought is of high quality Thank you”

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Posted 6 years ago

“I was disappointed that despite straight away asking if I could change the towel as I’d bought the wrong colour no one replied. The wrong towel came but my daughter was still happy so it’s more about the service not quality my rating .”

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Posted 6 years ago

Hi Edwina I'm really sorry to hear that you tried to contact us but did not get a reply. I have tried looking for your email address, name, and order number details however I am unable to find any record of this on our system. Can I ask for some more information from you so I can try and investigate this issue. Whilst it is too late to amend your order, we can at least try and prevent this happening to future customers. As this is sensitive information I will contact you directly. We would really appreciate your assistance here. Many thanks, Tom Custom Gifts

Posted 6 years ago

“From order to delivery product took about a week the towel was top quality in design size and quality”

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Posted 6 years ago

“Ordered 2 towels with personalised names on. Quality products with great shipping time.”

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Posted 6 years ago

“My custom gift was delivered earlier than the date and the quality was great I would really recommend custom gifts 👍”

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Posted 6 years ago

“The items are absolutely lovely and I can’t fault them at all...however the service was not quite up to scratch, the item was delivered quite a bit later than advised, and when I tried to chase it up I got no reply until I sent a further message a few days later. In my further correspondence although they tried to be helpful I never once received even an apology for the inconvenience of it all. But as I say the items on their own merit are perfect.”

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Posted 6 years ago

Hi Katrina Thank you for your honest feedback. I'm really sorry that you have received your item late. Unfortunately we had run out of the product you ordered and have to order in more stock which caused the delay. As way of apology for the late delivery I will process a refund of your delivery charge. I do hope this goes some way to restoring your faith in our company and the service we offer. Many thanks, Tom

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts Reviews