Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thin material but requested as a present”

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Posted 4 years ago

“Personalised Towel is very nice, but poor quality. Very thin with two flaws at the bottom”

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Posted 4 years ago

“Bought for a Christmas present, good colours and personalisation. Material ok but think it will be better when it's been washed. Think my son will be pleased and I would probably buy again”

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Posted 4 years ago

“Bought the personlised leeds towel. Delivery good, price ok thought towel would have been a little thicker disappointed with that. Size good.”

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Posted 4 years ago

“Sent a request to do a review when I haven't received the product yet lol , ask me again when I receive it lol”

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Posted 4 years ago

“Not good quality for how much they cost.”

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Posted 4 years ago

“Quality not up to much, took awhile to receive & not worth the money.”

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Posted 4 years ago

“Great quality Only complaint is the base cushion is to large in depth.”

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Posted 4 years ago

“It has come on time which is good, but it came with a small Tear in the towel, just under the name, it is a bday gift for my nephew.. so abit disappointed..”

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Posted 4 years ago

Hi Farida Thanks for your honest feedback. Someone will be in touch with you directly to resolve this with you. Many thanks, Tom

Posted 4 years ago

“Towel very thin Grate delivery and inscription”

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Posted 4 years ago

“Great quality product arrived fairly quickly but unfortunately the text print i asked for was incorrect”

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Posted 5 years ago

“Really disappointed this was a present and firstly is was delivered late, and when it did arrive the preview didnt match the product the head and chin was chopped off”

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Posted 5 years ago

“Arrived with a large scratch across the centre and was delivered by a driver than ran over one of our car park cones. Would have been a great product if not for the scratch”

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Posted 5 years ago

“My purchase did not arrive Which put me in a most difficult position having to open my business without the required PPE HOWEVER the company where very apologetic & refunded my monies promptly Hence why I gave them 3 stars”

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Posted 5 years ago

Hi Kate Thanks for your honest feedback. I am really sorry that we had some problems with your order. We are investigating this with our couriers now to hopefully prevent incidents of this nature occuring to future customers. Unfortunately this cannot help recitfy the issues with your order which i can only apologise for. I am glad that you accepted a resolution and hope that we can get another chance to restore your faith with us as a company. Many thanks, Tom

Posted 5 years ago

“Actual cushion is lovely and soft and personalisation is great addition. The downside is it said it would take 10 working days to arrive. It said it would arrive on 27 June, however it wasn't even made until 30June. When parcel arrived, only one cushion was inside and I'm still waiting for an answer as to where the other cushion is.”

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Posted 5 years ago

Hi Tracey Thank you for your honest feedback. I am sorry that we had problems with your order but I am glad that we have managed to resolve your order now. Are you okay to update your review to reflect the quality of the cushions you recieved? Many thanks, Tom

Posted 5 years ago

“Disappointed Very small and bad quality.”

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Posted 5 years ago

Hi Hannah Thanks for your honest feedback. Someone will be in touch directly to try to resolve your complaint with you. Many thanks, Tom

Posted 5 years ago

“I don’t know yet has my order hasn’t come and it’s been over two weeks still waiting x”

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Posted 5 years ago

Hi Lisa I am sorry if your order has been delayed we are experiencing slight delays with production and delivery times due to coronavirus measures which are put in place to protect our staff. It looks like your order has now been delivered. I do hope that you can update your review to reflect the quality of the item you purchased. Many thanks, Tom

Posted 5 years ago

“Ordered specifically to get a personalised message on chocolate cup after wonderful reviews to give as a surprise. Arrived with no message ! Extremely disappointed and the person who received it had to investigate who sent it with phone calls. As you could appreciate took away the surprise element! Phoned and spoke to someone from Custom Gifts and they apologised and received a little refund but that did not make up for the huge disappointment.”

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Posted 5 years ago

Hi Maureen Thanks for your honest feedback. I am really sorry you had an issue with your order. We will look into why this happened and try to prevent this from happening to future customers. Many thanks, Tom

Posted 5 years ago

“Good print but poor quality towel”

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Posted 5 years ago

Hi Linda Thanks for your honest feedback. I will contact you directly to try to resolve this complaint with you - please can you check your emails. Many thanks, Tom

Posted 5 years ago

“I made a spelling error and never added on the S to Lewis. Wasted gift now in the bin 🥺”

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Posted 5 years ago

Hi Maria Thanks for your honest feedback. I am sorry that you made a mistake with your order - as a goodwill gesture we will be able to replace your item. I have sent you an email with more details. Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews