Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and service”

Helpful Report

Posted 5 years ago

“Quick and fantastic service.”

Helpful Report

Posted 5 years ago

“I have never received this my towel.”

Helpful Report

Posted 5 years ago

Hi Debra Thank you for your honest feedback. I'm really sorry that your order has not been recieved. I can see that it was despatched on the 20th August and so should have been recieved no later than the 22nd August. We will be in touch directly in regards to this. I do hope that our actions in trying to resolve this for you demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith within us as a company. Many thanks, Tom

Posted 5 years ago

“Delighted with my order :)”

Helpful Report

Posted 5 years ago

“My gift never arrived on time, not CAREING at least I got it. Thank you.”

Helpful Report

Posted 5 years ago

“I received two towels I had purchased , washed them before use and they went all bobbly and looked about 5 years old, sent an email complaining and was asked to send photos, I have done as asked and heard nothing else!! These were presents that I couldn’t give due to the poor quality of them!! Please help!”

Helpful Report

Posted 5 years ago

Hi Vicky Thanks for your honest feedback. I'm really sorry that we have not got back to you in regards to your complaint. I have checked our customer inbox and cannot find any record of your email. Would you mind resending the email so we can look to try to resolve your complaint with you? Many thanks, Tom

Posted 5 years ago

“I had a problem but am pleased to say it was rectified immediately. Very happy with product and service.”

Helpful Report

Posted 5 years ago

“What did I purchase”

Helpful Report

Posted 5 years ago

Hi Patricia Thanks for your honest feedback. We will be in touch directly to discuss the details of this one star review and to hopefully try to resolve any complaint you may have. We would appreciate your cooperation in this matter. Many thanks, Tom

Posted 5 years ago

“Thank you for the good quality and fast delivery.”

Helpful Report

Posted 5 years ago

“Fast delivery and fantastic product.”

Helpful Report

Posted 5 years ago

“Great personalised towels”

Helpful Report

Posted 5 years ago

“Quality of towels was not very good”

Helpful Report

Posted 5 years ago

Hi Sarah Thank you for your honest feedback. I'm really sorry that you are not happy with the quality of your towel. We will be in touch directly in regards to this. I do hope that our actions in trying to resolve this for you demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith within us as a company. Many thanks, Tom

Posted 5 years ago

“Item arrived within the date specified. Good quality and efficient service.”

Helpful Report

Posted 5 years ago

“The engraved glass robin is a perfect memorial in my garden to my mum.”

Helpful Report

Posted 5 years ago

“item arrived quickly and as described”

Helpful Report

Posted 5 years ago

“Great quality, excellent service.”

Helpful Report

Posted 5 years ago

“I don't think it's very good material ..I'll let you know when it's been washed”

Helpful Report

Posted 5 years ago

“Happy with towel as described Delivered promptly No issue with highly recommending Custom Gifts Great service Mo - Wolverhampton”

Helpful Report

Posted 5 years ago

“Bought a personalised towel for my Grandsons birthday. Product never turned up & after 3 complaints they refunded my money.”

Helpful Report

Posted 5 years ago

Hi John Thanks for your honest feedback. I'm really sorry that we did not deliver the towel for you. I can see that your complaint has now been resolved and I do hope that our actions demonstrate the sincerity of our apologies and go some way to restoring some of your faith within us. Many thanks, Tom

Posted 5 years ago

“The towel was brilliant. Even better than I thought it would be.”

Helpful Report

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews