Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,701 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Great item thank you”

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Posted 4 years ago

“Ordered on 18/11/21 and still not received what I have paid for Emailed customer service a week ago and was told would be despatched last week? Emailed again and waiting for a reply, this is a gift that is now late”

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Posted 4 years ago

“I ordered 2 personalised dressing gowns which are absolutely gorgeous. The gifts arrived in beautiful packaging and I am extremely delighted with this very quick and efficient service. It’s the first time using this organisation so please have a look at what they have to offer because I would highly recommend them.”

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Posted 4 years ago

“The Wolverhampton wanderers towel is a Great product, amazing quality and design, really recommend.”

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Posted 4 years ago

“Absolutely fab. Even better than expected”

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Posted 4 years ago

“I ordered this as a Christmas present. What was described online wasn't really what I got. It was described as in a slated crate, but it came in a box, which I opened and now can not give as a present. It was a lovely gift if i got what was told online.”

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Posted 4 years ago

“Very pleased with my orders. It was a present for my sister. She was over the moon. Very easy to deal with. Reconsidered my order and had a quick and fast delivery.”

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Posted 4 years ago

“Poor quality towel had pulls, nearly threadbare in parts, and 19.99 ! Expected better. This is not what I call a towel. I wish to return it.”

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Posted 4 years ago

“I haven't recived my order for this gift”

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Posted 4 years ago

“Good quality , soft and snuggly for the cats Christmas , and has her name on”

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Posted 4 years ago

“Far Far to expensive,,£18-99 for 3 bottle's of beer!!!!!! Blimming dicustting!!! How on earth do you justify that!!! You get £4 back on the bottles!!”

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Posted 4 years ago

“Delivery took longer than expected and kept getting told different things about when being shipped. However item arrived as described”

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Posted 4 years ago

“Absolutely love it my friend will love it”

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Posted 4 years ago

“Absolutely brilliant. So pleased with my chopping board. Quick delivery and quality item.”

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Posted 4 years ago

“What fantastic customer service Sam went up and beyond to get my flag for my son coming home from his world tour on the HMS Queen Elizabeth. Once again thanks Sam 5*****”

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Posted 4 years ago

“Brilliant service and fantastic product. I ordered a chopping board with a photo of a holiday pic - very clear, beautifully made, and it will cheer up mundane cooking chores for a long time to come! Packaging and delivery was also secure and prompt! Would definately use again!”

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Posted 4 years ago

“Ordered over two weeks ago. No comma to tell me there was a delay. Had to ring and enquire. When I did a very uninterested young man said he would have to go downstairs to check. Made it sound such a chore! I asked him to call me back when he had some information. Six hours later still no update. I had to call again. Spoke to same man again. Sounded even less interested as he told me there was a delay. No! Really? As of today still waiting for this item. It had better be perfect when it finally arrives! I’m sure this is a good company but it’s let down by its nonchalant uninterested customer service.”

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Posted 4 years ago

“Revived and it was good would use you again”

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Posted 4 years ago

“Beautiful! Couldn't be happier, thank you!”

Custom Gifts 5 star review on 1st December 2021

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Posted 4 years ago

“very pleased with the item”

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Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,701 reviews