Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,701 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Thank you, everything was done as expected!”

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Posted 5 years ago

“Ordered two items, both personised: a Christmas box and a bottle of gin. The wrong Christmas box was sent to me, personalised with someone else's details, though to their credit the company quickly sorted out a correct replacement, and this morning the gin arrived, correctly personalised, but it's a bottle of vodka.”

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Posted 5 years ago

“Ordered a Red Harry Potter cushion, unfortunately when it arrived it is a brown colour. Contacted customer services and they basically said that’s the colour it is there is nothing we can do and then they ended all communication. I would not buy this if it is to coordinate with any other Harry Potter products (bedding, curtains etc) this is not Griffindor red. Very disappointed. I have photos to show this but no option to attach.”

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Posted 5 years ago

Hi Natalie Please contact hello@customgifts.co.uk and use the Ref Stuart36786 and I will look into this for you straight away Thanks Stuart

Posted 5 years ago

“I placed one order of a personalised towel, when received the quality was so good and it looked really nice I ordered a second one personalised with photos. Arrived quickly and got impressed with quality and service.”

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Posted 5 years ago

“Lovely very soft”

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Posted 5 years ago

“Communication poor, had to contact to confirm order had been received, but personalised towel I ordered was good for the price paid. Would use again.”

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Posted 5 years ago

“Fantastic service, great communication item spot on, very fast delivery. Highly recommend. Thank you”

Custom Gifts 5 star review on 18th December 2020

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Posted 5 years ago

“Very pleased with my purchase thank you 😊”

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Posted 5 years ago

“Very nice item, good quality”

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Posted 5 years ago

“Bought a personalised cushion for my niece as a Christmas present. I am absolutely delighted with it. Great customer service with details of delivery time. Arrived right on time. Can't fault it.”

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Posted 5 years ago

“I brought an item for my husband for Christmas and it is amazing I just know he is going to love it. Extremely good quality and delivered very quickly thank you”

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Posted 5 years ago

“patches of white where loose thread were stuck, so black ink didn't print , loose threads, towel very thin”

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Posted 5 years ago

“Absolutely love this site. Thank you very much for my order very please. Excellent service. x”

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Posted 5 years ago

“Disappointed with the quality don't think I will order again”

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Posted 5 years ago

“Very pleased with my order. 10/10”

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Posted 5 years ago

“Thank u for my order I received it love it x”

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Posted 5 years ago

“The personalised beach towel i ordered, perfect. Beautiful, soft massive. My son will love it”

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Posted 5 years ago

“All good thank you.”

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Posted 5 years ago

“was very dissapointed when i recieved this leeds united towel it had a mark on the towel like some hard glue stuck to it this was a present for my brothers 60th birthday as he is a life long leeds supporter”

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Posted 5 years ago

“I bought a customised throw for a present and very happy with the quality for the price. Plus I had a question about delivery time so I emailed and got a polite speedy reply 👍”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,701 reviews