Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Great item brilliant customer service 100%recommended”

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Posted 4 years ago

“Hubby was very happy with his personalised LUFC towel quick dispatch lovely material will be buying from here again”

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Posted 4 years ago

“Very happy with purchase. A customised wooden rocking horse. Very well made and happy with service.”

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Posted 4 years ago

“Very poor quality, unfortunately. Won’t buy anything from this company again.”

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Posted 4 years ago

“Excellent service and value. My grandson was highly delighted with his personalized cushion.”

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Posted 4 years ago

“Great item. Great service.”

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Posted 4 years ago

“Amazing soft blanket on both sides 🙂”

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Posted 4 years ago

“Great product Quick delivery Amazing customer service”

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Posted 4 years ago

“Very pleased with my purchase would buy again”

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Posted 4 years ago

“Brilliant great products great service 100% satisfaction 😌”

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Posted 4 years ago

“Good delivery and fabulous quality. Definitely recommend. X”

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Posted 4 years ago

“I bought a few products from the company! All gifts and all came in time! Got tracking details emailed to me along with the time slot of when they was going to be delivered! Will be using them again that's a fact!”

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Posted 4 years ago

“Very happy he loves it thank u”

Custom Gifts 5 star review on 27th December 2020

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Posted 4 years ago

“Received really quickly. Was for a christmas gift and the recipient loved it. Great quality image.”

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Posted 4 years ago

“Very good company. Customer service very good. Had a problem with an item it got resolved immediately via e-mail. Have purchased a few items. Would definitely recommend.”

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Posted 4 years ago

“Great quality items and amazing communication. Can’t recommend highly enough.”

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Posted 4 years ago

“Item not in stock yet money was taken straight away. I had no contact to notify me of the lack of stock and failure to complete my order until chasing up several weeks after placing the order. Order cancelled and refund issued but had to be chased.”

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Posted 4 years ago

“Thank you, everything was done as expected!”

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Posted 4 years ago

“Ordered two items, both personised: a Christmas box and a bottle of gin. The wrong Christmas box was sent to me, personalised with someone else's details, though to their credit the company quickly sorted out a correct replacement, and this morning the gin arrived, correctly personalised, but it's a bottle of vodka.”

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Posted 4 years ago

“Ordered a Red Harry Potter cushion, unfortunately when it arrived it is a brown colour. Contacted customer services and they basically said that’s the colour it is there is nothing we can do and then they ended all communication. I would not buy this if it is to coordinate with any other Harry Potter products (bedding, curtains etc) this is not Griffindor red. Very disappointed. I have photos to show this but no option to attach.”

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Posted 4 years ago

Hi Natalie Please contact hello@customgifts.co.uk and use the Ref Stuart36786 and I will look into this for you straight away Thanks Stuart

Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews