Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Postage was quick.. was disappointed with the quality tbh as the towel is really thin other than that .. it was ok”

Helpful Report

Posted 6 years ago

Hi Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Not the quality I hoped for.”

Helpful Report

Posted 6 years ago

Hi Stephen Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“The items are absolutely lovely and I can’t fault them at all...however the service was not quite up to scratch, the item was delivered quite a bit later than advised, and when I tried to chase it up I got no reply until I sent a further message a few days later. In my further correspondence although they tried to be helpful I never once received even an apology for the inconvenience of it all. But as I say the items on their own merit are perfect.”

Helpful Report

Posted 6 years ago

Hi Katrina Thank you for your honest feedback. I'm really sorry that you have received your item late. Unfortunately we had run out of the product you ordered and have to order in more stock which caused the delay. As way of apology for the late delivery I will process a refund of your delivery charge. I do hope this goes some way to restoring your faith in our company and the service we offer. Many thanks, Tom

Posted 6 years ago

“The towels are very bitty and have only washed the one twice and its faiding”

Helpful Report

Posted 6 years ago

Hi Debbie Thanks for your honest feedback. I'm sorry that the product you have received is not up to scratch. We will be in touch directly to try to resolve this for you. Many thanks, Tom

Posted 6 years ago

“Great product, gutted my towel didn't arrive till after I'd departed for hols.”

Helpful Report

Posted 6 years ago

“Having placed an order online I received no confirmation email so was unsure if my order had gone through. After a day or so I noticed the money go out if my bank so I phoned asking if they had received my order. After several minutes they located my order and assured me it was in production. Several days later still no emails or delivery so I phoned again and was assured it was out for delivery. Goods were received the next day. The item I ordered were great but I wouldn't pay the usual price so glad I got them at the sale price. If I had of received a confirmation email and updates on my order I would rate as 5 star but not having this meant I had to make 2 unnecessary phonecalls chasing goods.”

Helpful Report

Posted 6 years ago

Hi Keeley Thanks for providing feedback. I'm sorry for the inconvenience caused around this - unfortunately we have seen some emails from ourselves go into our customers spam folders. We are looking into resolving this issue for future customers so thank you for providing the feedback here. Many thanks, Tom

Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews