Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“It came quickly and was satisfied with the towel”

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Posted 6 years ago

“Still awaiting delivery, it was for a birthday present. Had to buy something else 😡”

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Posted 6 years ago

Hi Lana Thank you for your honest feedback. The system is supposed to send a review request after your order has been delivered however we have had an issue with this sending out too soon, and a number of customers have received this email too early. I do hope that you can understand this was in error and your review does not reflect the quality of service, nor the quality of the item purchased, which is typically exemplary based upon the other reviews listed here. May we ask that you update your review now that your item has been received? Many thanks, Carol

Posted 6 years ago

“Great service and product.”

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Posted 6 years ago

“Cheers. Good work”

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Posted 6 years ago

“Still haven’t received it?”

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Posted 6 years ago

“Many thanks folks, the item turned up today and really pleased with the quality.”

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Posted 6 years ago

“Very thin and poor quality, not worth the money.”

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Posted 6 years ago

Hi Michelle Thanks for your honest feedback. I'm really sorry that you are not happy with the product you have recieved. We use customer feedback to try to improve our service for future customers so I would like to thank you for your honest feedback. We will be in touch directly to try to resolve this for you. Many thanks, Tom

Posted 5 years ago

Hi Michelle Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Excellent product great quality delivery super fast & excellent customer service”

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Posted 6 years ago

“Took longer than expected to be delivered and no email to say it had been dispatched. Otherwise towel is great.”

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Posted 6 years ago

Hi Phil Thank you for your honest feedback. The system is supposed to send a review request after your order has been delivered however we have had an issue with this sending out too soon, and a number of customers have received this email too early. I do hope that you can understand this was in error and your review does not reflect the quality of service, nor the quality of the item purchased, which is typically exemplary based upon the other reviews listed here. May we ask that you update your review now once your item has been received? Many thanks, Carol

Posted 6 years ago

“Love the beach towels thx”

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Posted 6 years ago

“Ordered a football team beach towel. Arrived within 3 days. Lovely quality and great bright colour.”

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Posted 6 years ago

“I havent recieved anything yet how can i review you”

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Posted 6 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Unfortunately after opening I found it has been printed in correctly, I asked for LEE but it has come with LEE HURDLE on it , as my name is Lee Jones I would like a replacement sending ASAP , Regards Lee Jones”

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Posted 6 years ago

Hi Lee Thank you for your honest feedback. I'm really sorry you have received the wrong towel - clearly the orders have been messed up. Mistakes do happen and I am really sorry that you are one of the unfortunate ones. We will arrange for your order to go out again as soon as possible. I do hope that the speed at which we will resolve this for you demonstrates the sincerity of our apologies and hopefully goes some way to restoring your faith with us. Many thanks, Tom

Posted 6 years ago

“I have contacted Custom Gifts by email asking a question about my order, but received no reply. Strange that I've managed to receive this request for a review though!!!!!”

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Posted 6 years ago

Hi Helen Thank you for your honest feedback. I can see that you contacted on 16th and we had replied on the same day. I'm sorry you haven't received our email. We do have issues with microsoft accounts putting our emails into the junk folder. We are looking into this currently but as an advisory we are asking customers to check spam folders if they do not hear back from us on the same day as we typically reply to customer emails within an hour of receiving them. Please let me know if you need any further assistance. Many thanks, Tom

Posted 6 years ago

“Never been asked to write a review before actually receiving the product. This item was bought for my holiday NEXT WEEK so look out for another review if the product doesn’t arrive within the time YOU said it would”

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Posted 6 years ago

Posted 5 years ago

“Goods received on time Thank you”

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Posted 6 years ago

“Still not received my order yet”

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Posted 6 years ago

Hi Mark Thank you for your honest feedback. The system is supposed to send a review request after your order has been delivered however we have had an issue with this sending out too soon, and a number of customers have received this email too early. I do hope that you can understand this was in error and your review does not reflect the quality of service, nor the quality of the item purchased, which is typically exemplary based upon the other reviews listed here. May we ask that you update your review once your item has been recieved? Many thanks, Carol

Posted 6 years ago

“I recently wrote a review saying i hadn't received my item! But it arrived today so i thought i better write another! Although it took a little while to arrive it has turned up and i love it! Great quality! I would just suggest that they leave off the email about writing a review until people have received it 😂 but really great product!”

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Posted 6 years ago

“very nice towel, as described”

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Posted 6 years ago

“Excellent service and excellent quality, will definitely buy again.”

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Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews