Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received towel quickly and good quality”

Helpful Report

Posted 6 years ago

“Lovely towels. Arrived early. Look great. Nice fabric. Lovely printing . If I have one criticism. They could do with been a bit bigger. They are more bath towels than beach towels. But they will still be a lovely surprise for my friends. Also maybe add 2 tassels on the bottom edges for a fun touch”

Helpful Report

Posted 6 years ago

“Good idea but towel is absolutely rubbish quality, don’t waste your money,”

Helpful Report

Posted 6 years ago

Hi Ann Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Bought 2 Aston Villa Bath Towels with my Cousin's and My Surnames on them . The Bath Towels were Massive !! Great Value for Money.”

Helpful Report

Posted 6 years ago

“Excellent didn’t think it would be as big as it is for the money would recommend to anyone”

Helpful Report

Posted 6 years ago

“I ordered a product on 6th of August 19 for a birthday gift on the 14th of August 19. Website stated it is usually delivered in under 5days so i went ahead and purchased. Birthday has been and gone and still no delivery...not even a despatch email. I have contacted them twice now via email and tried to ring with a number i found on google, but still no reply. Why oh why does this kind of shoddy service seem to be the norm whenever you go to buy anything online these days !!! So so angry my suprise gift for a special birthday was ruined!”

Helpful Report

Posted 6 years ago

Hi Catherine I am sorry to hear this. I have just checked and we have replied to your email. Please can you check your junk box as some times our emails appear in here. Thanks SM

Posted 6 years ago

“I purchased the personalised beach towel which is great will definitely purchase more.”

Helpful Report

Posted 6 years ago

“I have e.mailed twice and have had no response. I ordered two of the villa towels and have been charged for three i have queried this with no answer i would appreciate it to be sorted please”

Helpful Report

Posted 6 years ago

Hi Lynda Sorry to hear this. We have replied to your email but some hotmail accounts are putting our emails into junk This issue has been sorted now for you. Thanks SM

Posted 6 years ago

“The personalised beach towel was great. My boyfriend loved it. Good quality and the delivery was very quick.”

Helpful Report

Posted 6 years ago

“The Celtic towel I received as a surprise for my partner was better than I expected. Very happy with it. Would recommend it.”

Helpful Report

Posted 6 years ago

“Lovely gift for a friend”

Helpful Report

Posted 6 years ago

“Item never turned up; fobbed off several times. contacted custom gifts and they said they dont know what’s happened and they will send another one. IT WAS A BIRTHDAY GIFT!!!!!! I have asked for a refund.”

Helpful Report

Posted 6 years ago

Hi Bernard Thanks for your honest feedback. I'm really sorry that we could not deliver your order on time. The order you placed was not guarenteed for delivery before your occasion so we could never guarentee delivery in time, but I can only apologise that we missed the occasion. We would ask that you consider the delivery guarantee window before ordering so to avoid disappointment in the future. As we had missed your occasion we have refunded your order as a gesture of goodwill, however we were under no obligation to do this due to the above reason. I do hope that this goes some way to restoring your faith in our company. Many thanks, Tom

Posted 6 years ago

“great product and delivered within a week, happy customer”

Helpful Report

Posted 6 years ago

“I have not received my order as yet”

Helpful Report

Posted 6 years ago

Sorry to hear that you hadn't got your order when you was sent a review email. There was a technical fault which sent emails earlier than planned. I hope you now have your product and can leave a review about your product and if you haven't please contact our customer service team thanks SM

Posted 5 years ago

“Great item my husband was chuffed to bits with it”

Helpful Report

Posted 6 years ago

“Received the good quality Wolves head beach towel with my Husbands name on it in time for his birthday next week. Well worth the money it cost and he is unlikely to lose it on the beach now”

Helpful Report

Posted 6 years ago

“Fantastic service i ordered a gift and i received it in a couple of days later, well done to custom gifts.”

Helpful Report

Posted 6 years ago

“Great towel can't wait to get it on the sun lounger.fantastic service will defo use again”

Helpful Report

Posted 6 years ago

“Good item”

Helpful Report

Posted 6 years ago

“Really pleased with my order , that happy ordered 2 more today ,thank you ,”

Helpful Report

Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews